Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 27, 2014, 09:23:00 AM

Title: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 09:23:00 AM
Hi,

I've set up a new PC. 

I've installed Chrome, Steam (no games), Battlenet (no games), and one network management piece of software called GameFirst III from asus)
Everything worked fine.  (By everything I mean my browsing experience including both gmail and hotmail)

In the past I've always used AVG, however after doing some reading I thought I'd try a new product... Avast

Then I installed Avast and the browser add on and things have gone to hell, I can't open gmail or hotmail at all, the tab's freeze while opening,  I don't get any obvious pop up error messages, suspecting some kind of network clash I tried disabling 'gamefirst III' but that had no effect. So I tried disabling Avast and my mail accounts both start working again and browsing seems to be fine.

What do I need to give you in the way of files, and how do I get them to solve this?

Thanks

Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: Pondus on August 27, 2014, 12:41:02 PM
try to remove the browser addon

avast! 2014: Changing, adding, or removing individual program components and features in setup configuration of avast! Antivirus.   http://www.avast.com/faq.php?article=AVKB96

any change?





Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 03:13:57 PM
Webshield uninstalled solves it.

I'm using win 8.1 64-bit. 

IS this a known issue, is there going to be a fix, or is there more troubleshooting to do now?


Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: essexboy on August 27, 2014, 03:24:47 PM
Could you confirm which part was removed was it webshield or Avast Online Security 
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 04:50:44 PM
Webshield.. As shown in this screen shot.

Did I get the wrong component?

Thanks

Bart
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: essexboy on August 27, 2014, 04:55:06 PM
Yes as webshield is your first line of defence
You will need to reinstall that and remove Browser Protection
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 04:59:55 PM
Giving that a shot now
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 05:08:12 PM
Well hotmail is working but Gmail does not load and if I hit the refresh button I get an ssl error.
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: essexboy on August 27, 2014, 05:21:01 PM
As I do not use GMAIL I cannot be sure of this but ..

Export the Avast e-mail certificate

Settings > Active protection > Mail shield settings > SSL Scanning > Export certificate

Save the certificate to your desktop
Then import the certificate into Firefox using the steps shown here http://www.ciphermail.com/help/import_pfx_gmail.html

Let me know if that works
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 05:27:48 PM
It's chrome not firefox I'm using..

However I've imported the certificate, and I no longer get the ssl error, but I'm still stuck at the loading bar for gmail.  (IE: no further progress beyond not getting the ssl error, page refresh does nothing at all now)

Thanks for the help so far.

Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 05:30:30 PM
I spoke too soon I'm still getting the SSL error :(
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 27, 2014, 05:40:01 PM
I've got to get some sleep it's 1:40am here and I've got to go to work.

I'll catch up on this in the morning.
Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 28, 2014, 10:01:16 AM
OK more information today.

One site I've attempted to browse freezes half loaded as shown in the screen shot,

I'd I've had to disable avast to use the reply button on in this forum :(

Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: essexboy on August 30, 2014, 12:27:55 PM
Are you using the Avast Online Security  addon.  If so disable that and try again. 

If you are not using it  then :

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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Title: Re: Avast Free - breaks gmail and hotmail for me.
Post by: REDACTED on August 30, 2014, 05:58:18 PM
OK I'll look into it.

My water cooling pump in my PC has failed and until I replace it I can't try this fix.

Thanks for the help so far.

Bart