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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: plovell@brownco.k12.in.us on August 27, 2014, 10:09:42 PM

Title: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on August 27, 2014, 10:09:42 PM
We have an unlimited license however, when I login to the console, I see many of our machines showing a key icon on the computer icon. I read in one of the manuals that this means we gone over our licensing limit. How can we fix that, these machines won't deploy because of this issue.

thanks

Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on August 28, 2014, 09:45:57 PM
anyone?

Title: Re: Unlimited license not unlimited?
Post by: Eddy on August 29, 2014, 02:16:28 PM
Created a ticket and ask for a extension of the license.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on August 29, 2014, 02:28:45 PM
the license is unlimited, how can that be extended?
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 03, 2014, 08:05:14 PM
I'm guessing we should switch to another Anti-virus program, we have hundreds of computers that have no protection because my questions here go unanswered. ==sigh==
Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 03, 2014, 08:08:04 PM
Have you created the ticket ?
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 04, 2014, 05:01:21 PM
Yes but it has not been answered.
Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 04, 2014, 05:48:31 PM
Have patience.

How many systems you are allowed to use under the educational license depend on what was agreed.
It can be that the agreement was for a certain amount of client systems.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 04, 2014, 06:01:51 PM
It says (as stated above) the license is unlimited. We have over 2000 machines.
Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 04, 2014, 06:24:33 PM
And?
What was agreed?
Look at the license agreement.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 04, 2014, 06:58:51 PM
I am told we have 1600 licenses, so we will  need more but, avast is not deployed on 1600 machines, i know that for a fact. 
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 04, 2014, 09:26:29 PM
Here's the part that doesn't make sense, I added 30 new laptops today and was able to deploy avast on all 30. So, I go back to the machines that have the "key" icon and try to deploy, thinking the license was extended and they didn't deploy. So, I don't think extending the license will fix this issue.
Title: Re: Unlimited license not unlimited?
Post by: Chad-bisd on September 04, 2014, 09:31:19 PM
If you have more machines in your network than you have licenses, Avast! randomly decides which ones to license and which ones are not.  It's stupid really.  I have an Active Directory domain that has MacBook's joined to it, so when I do a discover task for AD computers, it brings them in.  I have to manually delete them so that I can use all licenses on machines that actually need Avast.

You can request more licenses, or you can delete the machines from the EAC so they do not consume a license randomly, or you can rework your network/AD system so that machines that should not be licensed are not picked up by the discovery tasks.

It's not very practical to randomly assign licenses to machines that are discovered. It makes more sense to assign a license when the client is deployed.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 08, 2014, 01:58:00 PM
Someone on our staff would be fired if it took this long to answer a support ticket. Wow.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 09, 2014, 07:28:20 PM
It says (as stated above) the license is unlimited. We have over 2000 machines.

Seriously, how long does it take for someone to answer a support ticket, this is getting ridiculous. 
Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 09, 2014, 07:37:44 PM
Quote
I am told we have 1600 licenses
Quote
It says (as stated above) the license is unlimited. We have over 2000 machines.
So no, the license is not for unlimited amount of systems. Read what Chad told. Who is the main admin of that network?
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 10, 2014, 06:44:42 PM
I did what Chad said, I deleted all the machines out of ECA that had the "key" icon. I removed every instance.

During discovery, it rediscovered and tried to deploy but, they ended up with the key icon again. I have 753 machines unprotected with either a key icon or it doesn't recognize the version of Avast.

Quote
Who is the main admin of that network?

It's not that simple, we have a hierarchy and our main network admin hasn't worked on this at all. I am in charge the deployment and managing the ECA. We have another person that handles the viruses and keeping machines clean and our department head, whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

We switched over because things looked easier to manage and were told the support was top notch. I would disagree with that now because I have not had an answer to my support ticket in over a week. That's completely unacceptable.

At this point, my boss is looking at other solutions, because Avast is not working correctly and, we cannot get any help at all with serious issues we have. I'm sure there is a way to fix our problems (we have SEVERAL) but, I can't open another ticket and move on to fixing those issues until we get this sorted out.

Would you be patient if you had 753 machines unprotected in a live environment?

We have held off on issuing 360 new laptops because we can't put Avast on them, our faculty has no more patience. Something needs to be done!
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 12, 2014, 04:05:47 PM
Well, I've been pretty patient..... Still no answer to our support ticket.

OVER 8 days ago... submitted a ticket

753 Computers STILL unprotected

I was asked to be patient. I was patient.

I hope a lot of of people see this post because there is ZERO help for the Education version. ZERO

Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 12, 2014, 04:30:38 PM
Quote
whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.
Have him/her contact avast.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 12, 2014, 06:27:32 PM
Quote
whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.
Have him/her contact avast.

I am the person in charge of deployment, so it is my responsibility, not his.

This is ridiculous.
Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 12, 2014, 06:53:59 PM
Quote
whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.
That person is responsible for the license, not you. That means he/she should contact avast and ask for a extension for the amount of systems supported.
Quote
I am the person in charge of deployment, so it is my responsibility, not his.
No, it is not your responsibility. You are not the one that is responsible for the amount of systems supported through the license. He is.

Stop whining and go tell him to do his job right.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 12, 2014, 07:43:54 PM
Quote
whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.
That person is responsible for the license, not you. That means he/she should contact avast and ask for a extension for the amount of systems supported.
Quote
I am the person in charge of deployment, so it is my responsibility, not his.
No, it is not your responsibility. You are not the one that is responsible for the amount of systems supported through the license. He is.

Stop whining and go tell him to do his job right.

You can stop posting now, Troll. I get it, you want to boss people around in a forum. Look at you, big man.



Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 13, 2014, 01:14:36 PM
I can't help it if you don't understand things.
With calling people a Troll, you shouldn't b surprised if you do not get any help at all.

Your boss is the one who ordered the amount of licenses.
He didn't order enough.
Guess who has to correct this?
Not you, but him.
He also will have the contact information of "avast educational department".
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 15, 2014, 02:11:38 PM
I can't help it if you don't understand things.
With calling people a Troll, you shouldn't b surprised if you do not get any help at all.

Your boss is the one who ordered the amount of licenses.
He didn't order enough.
Guess who has to correct this?
Not you, but him.
He also will have the contact information of "avast educational department".

I understand things and the biggest thing I understand is there are problems with Avast and they don't want to fix it. They want us to BUY support. We now have 2000 licenses and guess what, 753 machines that aren't protected because "we don't have enough licenses"

As I've stated since I joined this forum, it is not deploying correctly and there is nothing we can do except (a) consult the forum [which has been a waste of my time] and (b) pay for support [and conveniently we have a problem that is big enough to warrant paying]

I have the original emails and have been in contact with Avast, I don't understand why you don't get that I'm the one responsible for this. Guess who got additional licenses, me not him.  :o

I didn't call people a troll, I called you a troll for insulting me and my boss. You have been wasting my time, so... please stop.

Title: Re: Unlimited license not unlimited?
Post by: Eddy on September 15, 2014, 02:15:00 PM
See, you are calling people trolls and that will not help you to get support.
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 15, 2014, 02:43:42 PM
See, you are calling people trolls and that will not help you to get support.

That's where you are wrong, I got help from Avast. You have done nothing but talk in circles and insult me. Move along...

Title: Re: Unlimited license not unlimited?
Post by: chetffranz@gmail.com on September 19, 2014, 01:07:02 PM
I HAD A FREE LIC  FOR ME AND MY 5 STUDENTS . I SOME HOW GOT A VIRUS AND WAS UNABLE TO REMOVE IT. I HAVE SINCE THEN REFORMATED  AND  REINSTALLED WIN 7  ON MY HP DESKTOP. I HAVE BEEN UN ABLE TO FIND MY LIC NUMBER . I REAPPLED  AND WAS UNABLE TO UPTANE A  NEW LIC  FOR THE SAME COMPUTER SAME USER EVERTHING  THE SAME. PLEASE RERNISH MYSELF AND MY  5 STUDENTS  WITH  THE ORIGINAL LIC NUMBER PLEASE.   CHET F FRANZ  1730 PASADENA ST  SAN ANTONIO,TEXAS78201    210-875-8612  FRANZ COMPUTERS SCHOOL  1730 PASADENA ST    SAN ANTONIO ,TEXAS 78201   chetffranz@gmail.com   or  chetffranz1@yahoo.com       we very much need  this lic  number  to contiue   my teaching  of  my  5 students   
                                                                                                                                                                         THANK YOU
                                                                                                                                                                chet franz of franz computer school
Title: Re: Unlimited license not unlimited?
Post by: CraigB on September 19, 2014, 01:53:14 PM
chetffranz send an email to edu-support@avast.com and request a resend of your license.

" NOTE " unless you want your email harvested by spammers :o then please don't post it in a open forum
Title: Re: Unlimited license not unlimited?
Post by: Chad-bisd on September 26, 2014, 03:15:27 PM
I'm glad you got support Plovell. I hope the increase in license count has helped.  You may have to remove and rediscover any clients that are still showing the lock icon. 
Title: Re: Unlimited license not unlimited?
Post by: plovell@brownco.k12.in.us on September 29, 2014, 02:43:06 PM
I'm glad you got support Plovell. I hope the increase in license count has helped.  You may have to remove and rediscover any clients that are still showing the lock icon.

Thanks Chad, it was a database problem, even though we had enough licenses, it was saying that we didn't. After the Avast tech remoted in and cleaned up the database and reset the count, all is well now.

That's why I was so frustrated with Eddy, he was talking in circles and not really helping, mainly because he had no idea what my problem was and wouldn't listen to the explanation. I seriously think all he wanted to do was cause trouble.

I appreciate your input Chad.