Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: craiglucas on August 28, 2014, 07:32:47 AM

Title: Paid for GrimeFighter but it doesn't work.
Post by: craiglucas on August 28, 2014, 07:32:47 AM
I paid for GrimeFighter but won't work.
I got an email saying that I am now a GrimeFighter but still nothing. It says it will work after I restart my PC. I have tried this dozens of times, sometimes waiting for up to an hour but it still doesn't restart.
I have requested my money back but nothing there either.
Once again I will send another request for my money back, worst service ever!
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Asyn on August 28, 2014, 07:39:16 AM
-> https://forum.avast.com/index.php?board=63.0
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on August 28, 2014, 12:57:57 PM
What os/sp are you using?

Submitting a second ticket for a refund will only slow things down and there is no need for it.
Refund can take 10 business days (2 weeks).
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: fletcherdavid4 on September 16, 2014, 10:51:23 AM
my grime fighter was taken down (removed) from both my computers, when i contacted avast`i was told that "it was my fault".- i just don`t  dig`that! >:(
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 16, 2014, 12:56:12 PM
GrimeFighter doesn't remove itself automatically, so you (or someone else) must have done it.
If you have a license for it, you can install it again through control panel > software > avast > change
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 01:12:21 PM
so why isnt the grimefighter working how bout a response from avast
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 20, 2014, 06:53:47 PM
Search this webboard and the avast website.
Lot's of responses from avast.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 08:30:43 PM
hey eddie i dont want to search the forum for my answer i expect an answer from the programers promptlywhen there product is malfunctioning i shouldnt have to go looking
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 20, 2014, 08:37:47 PM
You are asking for a response from avast.
avast has already responded many times.
Both on this webboard as well as on their website.
If you don't want to look for a answer, don't ask (yourself) a question.
We will try to help those who are willing to help their selfs.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 08:50:22 PM
BUGGER OFF IF YOU CANT HAVE YOUR PRODUCT WORKIN PROPERLY AND IMFORM YOUR CUSTOMERS APPROPRIATELY THEN KEEP YOUR PRODUCTS
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Asyn on September 20, 2014, 08:57:01 PM
If you want an answer from Avast directly, submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 08:59:13 PM
I HAVE SIX DAYS AGO GREAT PUBLIC RELATIONS THERE GOOD ONE
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 20, 2014, 09:08:27 PM
Quote
BUGGER OFF IF YOU CANT HAVE YOUR PRODUCT WORKIN PROPERLY
It is not my product.
Quote
AND IMFORM YOUR CUSTOMERS APPROPRIATELY THEN KEEP YOUR PRODUCTS
avast is informing their customers appropriately.

If you want us to have a look at the problem, start your own thread and provide details.
Don't shout because that will not help to solve the problem.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 09:15:10 PM
YOUR NOT HELPING MUCH EITHER YOU KNOW YOU HAVE A PROBLEM GOING BY ALL THESE BLOGGS SO CAN YOU FIX IT OR NOT ALL I NEED TO KNOW
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: schmidthouse on September 20, 2014, 09:19:56 PM
No need to yell, that usually never works.
Just saying
;)
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 09:21:51 PM
SO THATS A NO THEN  IM ONLY TALKIN TO YOU BECAUSE SEEMS I CANT GET A TECH
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 20, 2014, 09:29:55 PM
Garry, stop shouting and start your own thread.
Provide details like what os/sp, how you connect to the internet, the exact error message (if you get one) and such things.
Quote
YOUR NOT HELPING MUCH EITHER
No-one can help you if you are not listening and do not tell more about the problem you are having.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 09:33:08 PM
waiting for a tech support like what was expected surely thats not too much to ask
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: schmidthouse on September 20, 2014, 09:39:27 PM
waiting for a tech support like what was expected surely thats not too much to ask

A support Tech on a Saturday, not much chance of that. Not to mention, support tech respond to your support ticket, almost never in the forum.
Eddy has requested some information that will be needed to assist, whoever assists and he has user experience with this tool.
Long time users and volunteers provide most of the tech assistance.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 09:43:28 PM
arh well as i stated it was requested six days ago and the only reason im on the forum is because appart from taking my money tis the only contact i seem to get
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Eddy on September 20, 2014, 09:46:51 PM
If you created a ticket, learn how to have patience.
You are not their only customer asking for assistance.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 20, 2014, 09:48:15 PM
obviously
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: jmaxg on September 26, 2014, 09:35:31 PM
At least I'm not alone. Grimefighter doesn't work for me either.

What I want to know is how to get a refund. I submitted a ticket (#EUL-564-53067) about 3 weeks ago & still no response & that was after wasting a month trying to get it to work. I'm beginning to think the idea is to stall long enough so that I can't go to my credit company & dispute the charge. I'm certainly not going to be renewing my antivirus license if I don't get a refund.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: garry_robertson on September 27, 2014, 04:34:32 AM
yes seems to be a lot of unsatisfied customers.And getting a formal response from avast seems not likely,I have uninstalled grimefighter and wont be reinstallingas i no longer trust the product going by the reveiws ive seen.I too have requested a refund with no response from avast .Thus meaning they are going to feel it come renewal time if this is the type ofcare they give there customers.
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: davidgeorgemaso on April 19, 2015, 03:50:25 AM
 I fingered out why it won't work. I tried to get my lenience so I could install it manually. They have a fine product, I have it on one of my other computers. But on my laptop it would not activate automatically. I'll get to the point of the solution. It does not like my email address. It says it sent my activation code, but I never get it. So I registered using a G mail account. Success!!! Now if I can only get them to answer my service ticket to have them change my purchase email to the one that works.         
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: candyclub19 on April 20, 2015, 05:33:43 PM
ya im not impressed with grimefighter either.. it goes to 95 percent and then says i cant download grimefighter at this time and to check my internet connectivity.. tried it like 50 times.. and my internet is fine its your guys problem... not impressed.. is grimefighter working for anyone/?
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: ajfaull on April 21, 2015, 09:35:46 PM
Guys, I don't think I would even deal with it any more. I'd just deal with the card charge back, or ask the Attorney General of your state to do a review of the product under an Interstate Trade and Commerce Clause complaint (Says quality their product has to be sound if it is being sold across state lines, and that it does what it says it does can include implied level of Tech Support).

To me it is like if I took my Truck to Shell, and they said they had a new performance gasoline, it may not work in 1/20 cars, and could leave you stranded. And we can't tell you what cars it work on. You have to fill it up first. Then if it doesn't stop working or doesn't explode, then it works. (duh)

Just my $.02 worth, your actual millage may very.

AJF
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: Sue Hayward on April 21, 2015, 10:14:38 PM
I cannot log into my grime fighter account as the @ sign comes up as "
I have a lot of trouble with my account, and paid for phone assistance

Today I started grime fighter but couldn't sign in
I need to submit a ticket about this but can't sign in to the account!
Title: Re: Paid for GrimeFighter but it doesn't work.
Post by: morag on April 22, 2015, 12:02:52 PM
Try keeping your finger on the ALT key and then press the number 2 key and you should get the @