Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 29, 2014, 10:57:10 PM
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Hi, As with most software applications, I try before I buy. I will be using an information I learn here for my next blog post. If you would like credit, or prefer not to be quoted, please message me a note. Thank you.
I am trying to install the Avast free version and it will not run.
I have tried uninstalling and reinstalling. Same results.
The avast! Antivirus service is not running.
It complains it cannot start a dependency.
The dependencies are:
- AswMonFlt (cannot find any such entry in services)
-- FltMgr (cannot find any such entry in services)
- Remote Procedure Call (RPC) (started)
-- DCOM Server Process Launcher (started)
-- RPC Endpoint Mapper (started)
Please tell me more about FltMgr, where I should be able to find it, why it might not be running, if this is a known problem with the Avast free version. Recommended next steps Thank you.
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- Which version of avast! Free..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV(s) did you use before avast!..??
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- Which version of avast! Free v2014.9.0.2021 (definitions: unknown - never installed)
- OS..?? (32/64 Bit..? - which SP..?) Windows 7 Pro, SP 1 (build 7601, Version 6.1) 64-bit
- Other security related software installed..?? MSE, MalwareBytes (have turned these off during install)
- Which AV(s) did you use before avast!..?? See above, plus a long list of others long since removed.
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You need to uninstall MSE per the vendor's instructions PRIOR to installing Avast. You can't have 2 AV's on the same machine; turning it off won't work either.
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- Other security related software installed..?? MSE, MalwareBytes (have turned these off during install)
- Which AV(s) did you use before avast!..?? See above, plus a long list of others long since removed.
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> http://www.avast.com/faq.php?article=AVKB11
Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
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Thanks,
I will try that now. Might be a little while before I get back to you (plane is landing).
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OK, awaiting your reply.
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You need to uninstall MSE per the vendor's instructions PRIOR to installing Avast. You can't have 2 AV's on the same machine; turning it off won't work either.
Actually, there is no mention of this in any of the screens. I have snapshots of each of them for my article.
MOST AV's don't care if you are running a second, or even third AV. Norton is a notable exception.
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First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> http://www.avast.com/faq.php?article=AVKB11
This was very helpful. and I follow all your instructions in your post. Nevertheless I was still having trouble. However, after repeatedly trying to START the service, it did eventually start. Once it did, I had few (but not zero) difficulties. They are not worth mentioning here. The point is I got the application installed.
Thanks very much.
Is there way to mark this resolved?
Now to post on other issues. :D
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Thanks very much.
Is there way to mark this resolved?
You're welcome. You can edit your initial post and add [Resolved] to the subject.