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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: spiked on September 09, 2014, 11:37:47 AM

Title: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 09, 2014, 11:37:47 AM
hi i have a problem with my new pc with win 8.1, it don't update automatically the virus def. Why?? with the other my pc it work. thanks all
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: Eddy on September 09, 2014, 11:58:44 AM
Is Windows defender disabled?
Any other security applications installed?
Already tried a repair of avast?
What happens if you try a manual update?
Anny error?
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 09, 2014, 12:06:33 PM
win defender is disabled
on default the pc have mcafee but i have delete this
i have tried to repair and also to delete and reinstall
with manual update no errors
i have the free version of avast
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: CraigB on September 09, 2014, 12:20:21 PM
Did you use the McAfee removal tool ?

Have you rebooted after installing avast ?

Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 09, 2014, 12:26:56 PM
mcafee deleted with control panel, then i have restart the pc
then install avast e restart the pc
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: bob3160 on September 09, 2014, 12:30:34 PM
mcafee deleted with control panel, then i have restart the pc
then install avast e restart the pc
You'll find the removal tool for McAfee at:
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331 (http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331)
It needs to be run to remove the parts left behind after using the add/remove function.
After you've totally removed McAfee, reboot your system, then do a repair of avast!:
add/remove > select avast and scroll down to select Repair.
Reboot your system and let us know if that fixes your problem.
If not, a clean install may be needed. More on that if the repair doesn't work.:)
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 10, 2014, 10:46:09 AM
hello I have performed all the steps listed above but the problem still persists
Please help!!!
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: Pondus on September 10, 2014, 10:56:55 AM
time for a diagnostic log ....

see instructions here.  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool and attach logs here in this topic

when done, Essexboy will have a look when he is online later today

Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 10, 2014, 11:25:22 AM
i used Farbar Recovery Scan Tool and i attach the two log
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: Pondus on September 10, 2014, 11:52:55 AM
good ..... essexboy is usually online after work hours european time

Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 10, 2014, 11:55:43 AM
Thanks Pondus i hope that we resolve this problem
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 10, 2014, 03:09:25 PM
Did you install an older version of Avast ?  The reason I ask is that it is in the Alwil folder which to the best of my knowledge has not been used in a few years

Also you might want to replace Poki with an adfree version of windows 8 start menu http://www.classicshell.net/

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

----------
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 11, 2014, 12:33:28 PM
hello, I ran across your procedure, I also deleted Poki, but the problem remains. I also cleaned up the registry with ccleaner, and made ​​a defragmentation.
help!
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 11, 2014, 04:06:48 PM
OK next will be to try a kick start, download and run the latest VPS from here  http://www.avast.com/en-gb/download-update
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 11, 2014, 04:21:26 PM
fact downloaded and executed. He tells me to update esguito successfully . Now look tomorrow morning to see if it automatically update?
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 11, 2014, 04:28:56 PM
OK let me know as that will update the defs servers so there may have been a glitch in your copy
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 11, 2014, 04:33:04 PM
ok I 'll know tomorrow morning, if you want to have in the meantime I am attaching the log that I returned Faber .
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 12, 2014, 10:09:08 AM
Hello So as I said yesterday I Know Something Done about updates. Pc automatic updates turned on, but I'm not there. I am attaching my avast screen .
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 12, 2014, 03:07:59 PM
Could you try a manual update and let me know what error you get
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 12, 2014, 03:16:57 PM
no error
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 12, 2014, 03:27:53 PM
So the manual update worked and it is just not doing it automatically
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 12, 2014, 03:30:49 PM
Exactly the problem is that the updates do not automatically make them myself , but I have to get them manually.
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: bob3160 on September 12, 2014, 03:39:49 PM
Exactly the problem is that the updates do not automatically make them myself , but I have to get them manually.
Try being a little more patient. Each time you manually update, the cycle starts all over again.
You're not unprotected if you didn't get that VPS update as long as you're receiving streaming updates.
A watched water pot never seems to boil.......
Give it 24 hrs and see if you receive an auto update. If not, then it's time to dig deeper. :)
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 12, 2014, 03:50:19 PM
Thank you Bob , I will follow your advice and also try to see what happens even though I have already tried to do this before you write in the forum. Let's try this solution and we give 24 hours time ( to avoid mistakes even a little more ) and see if I get an automatic update . I do not know if it can be useful, but the pop up commercial avast appear to me .
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: bob3160 on September 12, 2014, 08:52:51 PM
Thank you Bob , I will follow your advice and also try to see what happens even though I have already tried to do this before you write in the forum. Let's try this solution and we give 24 hours time ( to avoid mistakes even a little more ) and see if I get an automatic update . I do not know if it can be useful, but the pop up commercial avast appear to me .
A screenshot of that pop-up would be helpful.
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 15, 2014, 09:42:14 AM
The pop ups are classic avast , type the vpn etc. , to date still no update, I did spend 48 hours also.
help
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 15, 2014, 12:35:27 PM
this is the classic pop up that i see, but nothing about update def, and nothing new def.
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: essexboy on September 15, 2014, 04:03:11 PM
14-1 was the last one yesterday and I have only just received 15-0
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: Nazaroid on September 16, 2014, 06:15:29 PM
I am sorry for getting into the discussion, but I have been having the same problem as you: no automatic updates since I have moved from my old pc to the new laptop running windows 8/8.1. Everything works fine on my mother's pc running windows 7 also everything is fine on my cousin's laptop(which is identical to mine, except he is running windows 7 professional). I receive the streaming updates but no definition updates. I've tried leaving it for 3 days: no updates. Manual updates work fine. Also, the first update just after Avast was installed went fine by itself and that was the last automatic update I received. I am sad because I had to move from Avast because of that. I was using Avast since version 4=((((( I hope it is going to be fixed in the version 10
Title: Re: why avast on win 8.1 don't update automatically the virus def?
Post by: spiked on September 19, 2014, 10:24:47 AM
the problem persists hope for an update that will solve
 :'(