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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 11, 2014, 04:58:01 PM

Title: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: REDACTED on September 11, 2014, 04:58:01 PM

I have been trying to update my virus definitions and/or program (at this point I'd really take either haha) but it keeps telling me it can't connect to the server and breaks off the download after about a minute of displaying that notice.

Anyone know what could be wrong?
Thanks!!!

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: CraigB on September 11, 2014, 05:01:31 PM

Possible server down maybe :-\ you could try an avast repair and see if it helps or try again in a few hours.

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: REDACTED on September 11, 2014, 05:03:16 PM

Quote from: CraigB on September 11, 2014, 05:01:31 PM

Possible server down maybe :-\ you could try an avast repair and see if it helps or try again in a few hours.

I have been trying for a few days, maybe a week though, so I don't think that's it.
thanks anyway!

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: CraigB on September 11, 2014, 05:30:06 PM

Try the avast repair then and if it still doesn't work you might need to do a clean install.

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: REDACTED on September 11, 2014, 05:31:35 PM

Quote from: CraigB on September 11, 2014, 05:30:06 PM

Try the avast repair then.

Gotta admit i don't know how..
Do you know of any good tuts/explanations?

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: CraigB on September 11, 2014, 05:34:33 PM

Click to uninstall avast then on the next screen choose repair, reboot once completed.

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: Pondus on September 11, 2014, 05:52:10 PM

picture nr#3 from bottom vill show you the repair button   http://www.avast.com/en-eu/faq.php?article=AVKB96#artTitle

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: REDACTED on September 11, 2014, 06:54:12 PM

Thanks for the help, repair was succesful according to the installer but it's still not working... :(

Title: Re: Can't update the program or virus definitions "Error: cannot connect to server"
Post by: Pondus on September 11, 2014, 06:58:00 PM

Try download the update from here   http://www.avast.com/download-update

Report back ......