Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 14, 2014, 02:32:18 PM

Title: Any way to upgrade license from Pro AV to IS?
Post by: REDACTED on September 14, 2014, 02:32:18 PM

My Pro AV license is new, but I'm thinking of upgrading to IS.

So it there any way for me to do it by paying the difference instead of buying a brand new IS license when my Pro AV license still has about 300 days left?

Didn't find a clue on the support site.

Title: Re: Anyway to upgrade license from Pro AV to IS?
Post by: schmidthouse on September 14, 2014, 06:17:30 PM

Not that I'm aware of. :)

Title: Re: Any way to upgrade license from Pro AV to IS?
Post by: REDACTED on September 15, 2014, 01:54:34 PM

It's OK not getting answer here.

But I'm a little frustrated cuz' I submitted an email to support yesterday on official website and still hasn't got any reply.

 :(

Title: Re: Any way to upgrade license from Pro AV to IS?
Post by: Eddy on September 15, 2014, 01:59:52 PM

Yesterday was Sunday.
And one day?
Come on, you are not the only one contacting them.
Have patience.

Besides, if you look up you order details you can see for yourself if there is a upgrade option or not.

Title: Re: Any way to upgrade license from Pro AV to IS?
Post by: lukas.hasik on September 16, 2014, 09:29:29 AM

Hi, there is no direct update me to better version option but if you buy one more year license of IS then the whole license period will be updated to IS. E.g. you bought a PRO license which is  still valid for 300 more days. Today you buy IS for one more year - be carefull to use the same ID, credentials etc.  And you will get IS valid for 300 days + one year.
Feel free to contact our support team (https://support.avast.com/Tickets/Submit and Customer Service) with all your requests/comments.