Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 18, 2014, 02:17:42 PM

Title: Mail Shield blocking email
Post by: REDACTED on September 18, 2014, 02:17:42 PM

Hi
I have just installed Avast free. I am using windows 8.1, the mail app on the desktop connects to Hotmail but will not connect to my Gmail account unless I turn off the webshield can someone help me fix this
Thanks

Title: Re: Mail Shield blocking email
Post by: Pondus on September 18, 2014, 02:34:37 PM

Any other security programs installed?
Is factory preinstalled antivirus or previously used antivirus removed according to vendors instructions?

Title: Re: Mail Shield blocking email
Post by: Para-Noid on September 18, 2014, 02:37:28 PM

You can create an exclusion.
GUI>Settings>Anti-Virus>scroll down to "exclusions">add exclusion.

Title: Re: Mail Shield blocking email
Post by: Eddy on September 18, 2014, 03:03:48 PM

1) Run Certmgr.msc, go to Trusted Root Certification Authorities and find "avast! Mail Scanner Root" certificate and export it to a file
2) Go to the mail client's certificate store and import that certificate