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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: leftisthominid on September 20, 2014, 09:57:28 PM

Title: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: leftisthominid on September 20, 2014, 09:57:28 PM: I just noticed this over the last two days.

Whenever I try to look up the security status of one of my computers from the avast "My Devices" GUI, it always report incomplete information and says that shields and updates are off (see image attached).

When I go to my.avast.com, it reports correct information (though there is a bug and long has been that it sometimes reports incorrect "Attention" icons for one of my three computers when and only when that computer is off).

I was wondering, does anyone know what is going on? I am running avast! Internet Security with all the latest engine/definition updates. I have one computer on WinVista, one on Win7, and one on Win8.1
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on September 20, 2014, 10:12:50 PM: I can confirm the same exact problem. At the same time this started (even though I was logged into My Devices in the AvastUI), I had to log in to the Avast Forums again even though it is set to remember me. It's kept me logged in the forum since.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: chris.. on September 21, 2014, 10:26:26 PM: hello

same here , I have to see right information about my devices only with my browser by the link "my.avast.com"
screen: https://forum.avast.com/index.php?topic=155003.0
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: bob3160 on September 22, 2014, 04:14:23 PM: It's still happening:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1411395246055-5874.png)
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on September 23, 2014, 04:17:36 AM: Interesting that although it doesn't know when the last update occurred or which version of Avast is installed or which VPS that it still has 2 green checkmarks indicating that that particular install of Avast is secure. ::)
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: REDACTED on September 24, 2014, 07:13:37 PM: This problem seemed to have occurred at the time the Avast Account website was re-designed.

So, presumably it will be fixed on a later version.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: chris.. on September 24, 2014, 07:32:45 PM: Quote from: jamjar on September 24, 2014, 07:13:37 PM
This problem seemed to have occurred at the time the Avast Account website was re-designed.

So, presumably it will be fixed on a later version.

yes,

https://forum.avast.com/index.php?topic=155184.msg1127249#msg1127249
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on October 15, 2014, 10:04:36 PM: This issue was fixed yesterday; at least, that's when I noticed.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: RejZoR on October 15, 2014, 10:06:20 PM: Well this morning it was still bugged for me...
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Para-Noid on October 15, 2014, 10:51:48 PM: The GUI Account screen in the v2015 RC1 has changed.
Mine shows a little less information than before.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on October 16, 2014, 01:55:10 AM: The information seems much the same as before. It's in 2 columns now so no need to scroll anymore.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Para-Noid on October 16, 2014, 02:04:21 AM: My bad the above screenshot is from v2015 RC2. :-[
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on October 16, 2014, 03:24:24 AM: Quote from: Para-Noid on October 16, 2014, 02:04:21 AM
My bad the above screenshot is from v2015 RC2. :-[

Actually, your screenshot shows exactly the same format/type of information as mine, on 2014 v9.0.2021. I think it is like a web page, except in the AvastUI.
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: bob3160 on October 16, 2014, 02:47:37 PM: Quote from: Gopher John on October 16, 2014, 03:24:24 AM
Quote from: Para-Noid on October 16, 2014, 02:04:21 AM
My bad the above screenshot is from v2015 RC2. :-[

Actually, your screenshot shows exactly the same format/type of information as mine, on 2014 v9.0.2021. I think it is like a web page, except in the AvastUI.
Goo offl;ine and see what happens.... No internet not information. The info comes from the cloud. :)
Title: Re: "My Devices" on Avast GUI falsely says shields/updates are off on all computers
Post by: Gopher John on October 16, 2014, 03:22:32 PM: Quote from: bob3160 on October 16, 2014, 02:47:37 PM
Quote from: Gopher John on October 16, 2014, 03:24:24 AM
Quote from: Para-Noid on October 16, 2014, 02:04:21 AM
My bad the above screenshot is from v2015 RC2. :-[

Actually, your screenshot shows exactly the same format/type of information as mine, on 2014 v9.0.2021. I think it is like a web page, except in the AvastUI.
Goo offl;ine and see what happens.... No internet not information. The info comes from the cloud. :)

I knew the information came from the internet. The format that it is presented in and the fact that it changed even in Avast 2014 is why I said it's like a web page. :)