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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ry4n_1337 on September 20, 2014, 11:00:10 PM

Title: Okay, I really need help with something
Post by: ry4n_1337 on September 20, 2014, 11:00:10 PM
Okay, so about 3 or 4 years ago I got the free version of Avast. Ever since I uninstalled this program, whenever I try to connect to a server to do anything, (e.g. update iTunes, update Google Chrome, or try to get Adobe programs [they need to connect to servers]),  it says Could not connect to server. Now I finally found the problem: Avast.

Avast made it so that whenever I attempt to use a program that connects to the internet, it left some firewall or something that makes it not work. I am positive It's Avast that did this, as I've tried everything else to remove this. I also tried the Avast uninstall utility in Safe Mode, which did not fix the issue, probably because that Avast version that did this to me was 3 or 4 years old. Avast is not on my computer and has no program files or anything as far as I know.

Please help me fix this issue. I don't want to have to reinstall Windows and never get this program again.
Title: Re: Okay, I really need help with something
Post by: Pondus on September 20, 2014, 11:12:45 PM
attach Farbar Recovery Scan Tool diagnostic logs  here in this topic
you find it here   https://forum.avast.com/index.php?topic=53253.0


Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 20, 2014, 11:28:44 PM
Are you serious? I have no malware. Avast did this.
Title: Re: Okay, I really need help with something
Post by: Pondus on September 20, 2014, 11:32:42 PM
Are you serious? I have no malware. Avast did this.
it is a DIAGNOSTIC program that will show all kind of issues, not ONLY created by malware

and i have been here for some time, it is not my first post here   ;)




Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 20, 2014, 11:51:46 PM
Oh ok cool. Which program on that thread should I use? :)
Title: Re: Okay, I really need help with something
Post by: Pondus on September 20, 2014, 11:55:36 PM
Oh ok cool. Which program on that thread should I use? :)
read my first post here....

Title: Re: Okay, I really need help with something
Post by: Eddy on September 21, 2014, 12:33:10 AM
If you really did uninstalled avast and did it the correct way, the problem can't be avast since it is not there anymore.
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 01:12:13 AM
If Avast could be uninstalled easily, I don't think there'd be thousands of threads on uninstalling and an uninstall utility.
Title: Re: Okay, I really need help with something
Post by: Eddy on September 21, 2014, 01:39:53 AM
If people would take time to learn on how to use software/computers.... ;)
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 05:20:28 AM
Are you serious? I have avid knowledge on both subjects. I program C++, C Sharp, VB.net, Batch, and Python and code HTML, CSS, SQL, ASP.net, and PHP. I also work as a hardware engineer, and I can assemble a motherboard, as well as a full computer.

I know that I removed it from Add/Remove programs back in 2010-2011, but it is KNOWN for not fully installing. Please assist me. ):
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 05:30:35 AM
attach Farbar Recovery Scan Tool diagnostic logs  here in this topic
you find it here   https://forum.avast.com/index.php?topic=53253.0
I want to avoid installing all of those programs, so can you tell me which specific program on that thread is the diagnostics tool.
Title: Re: Okay, I really need help with something
Post by: CraigB on September 21, 2014, 05:45:47 AM
Pondus already told you which program "Farbar Recovery Scan Tool"

You could also run a search for Avast and Alwil, do the same in the registry.
Title: Re: Okay, I really need help with something
Post by: thekochs on September 21, 2014, 01:28:36 PM
As suggested you really need to run the Farbar Tool and post the log.
The few minutes it takes to do this may help find all issues....not just the one you "think" you have.
However, if you already have uninstalled Avast you can also/then run a cleaner tool.
Here is the recommended one from the Forum: http://rejzor.wordpress.com/avast-cleanup-tool/

Also, if you have had other previous A/Vs installed I'd go find their "cleaner" tools as well.
Here is list from Avast on others: http://www.avast.com/faq.php?article=AVKB11#artTitle

Lastly, I "personally" recommend CCleaner https://www.piriform.com/CCLEANER as a general tool to keep on all PCs.
I NEVER EVER would recommend any other general cleaner or reg cleaner except CCleaner.
Do some research online but this one comes with long history and reliable.

Hope that helps.
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 07:50:38 PM
Okay, I also have CCleaner and I just got Farbar Recovery Scan tool. I hit Scan, let's wait... :)
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 07:53:39 PM
Here is the log files. Now what? :(
Title: Re: Okay, I really need help with something
Post by: Eddy on September 21, 2014, 07:54:45 PM
And where are the other logs from the thread Pondus gave you?
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 08:04:00 PM
And where are the other logs from the thread Pondus gave you?

Re-read Pondus' question. He asks me to only get FRST (Farbar Recovery Security Tool), which is what I did get.
Title: Re: Okay, I really need help with something
Post by: essexboy on September 21, 2014, 08:51:30 PM
It is not Avast it was your previous AV/Firewall  http://www.boomerangsoftware.com/

When it was uninstalled it corrupted your winsock and IP stack

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
Winsock: Catalog9 01 PfftSP.dll File Not found ()
Winsock: Catalog9 02 PfftSP.dll File Not found ()
Winsock: Catalog9 03 PfftSP.dll File Not found ()
Winsock: Catalog9 04 PfftSP.dll File Not found ()
Winsock: Catalog9 05 PfftSP.dll File Not found ()
Winsock: Catalog9 06 PfftSP.dll File Not found ()
Winsock: Catalog9 07 PfftSP.dll File Not found ()
Winsock: Catalog9 08 PfftSP.dll File Not found ()
Winsock: Catalog9 09 PfftSP.dll File Not found ()
Winsock: Catalog9 10 PfftSP.dll File Not found ()
Winsock: Catalog9 11 PfftSP.dll File Not found ()
Winsock: Catalog9 23 PfftSP.dll File Not found ()
FF NetworkProxy: "http", "109.123.126.253"
FF NetworkProxy: "http_port", 8080
CHR Extension: (Search Assistant) - C:\Users\Ryan\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfelndikbdcohbdimnhdhhokfljdidgn [2012-09-16]
Task: C:\windows\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: C:\windows\Tasks\update-sys.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: {DBC93B6D-19A8-44DE-B695-57F48F85AE31} - System32\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000 => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe [2014-03-25] ()
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns 
CMD: netsh winsock reset catalog 
CMD: netsh int ip reset c:\resetlog.txt 
CMD: ipconfig /release
CMD: ipconfig /renew
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 09:10:44 PM
It is not Avast it was your previous AV/Firewall  http://www.boomerangsoftware.com/

When it was uninstalled it corrupted your winsock and IP stack

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
Winsock: Catalog9 01 PfftSP.dll File Not found ()
Winsock: Catalog9 02 PfftSP.dll File Not found ()
Winsock: Catalog9 03 PfftSP.dll File Not found ()
Winsock: Catalog9 04 PfftSP.dll File Not found ()
Winsock: Catalog9 05 PfftSP.dll File Not found ()
Winsock: Catalog9 06 PfftSP.dll File Not found ()
Winsock: Catalog9 07 PfftSP.dll File Not found ()
Winsock: Catalog9 08 PfftSP.dll File Not found ()
Winsock: Catalog9 09 PfftSP.dll File Not found ()
Winsock: Catalog9 10 PfftSP.dll File Not found ()
Winsock: Catalog9 11 PfftSP.dll File Not found ()
Winsock: Catalog9 23 PfftSP.dll File Not found ()
FF NetworkProxy: "http", "109.123.126.253"
FF NetworkProxy: "http_port", 8080
CHR Extension: (Search Assistant) - C:\Users\Ryan\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfelndikbdcohbdimnhdhhokfljdidgn [2012-09-16]
Task: C:\windows\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: C:\windows\Tasks\update-sys.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: {DBC93B6D-19A8-44DE-B695-57F48F85AE31} - System32\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000 => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe [2014-03-25] ()
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns 
CMD: netsh winsock reset catalog 
CMD: netsh int ip reset c:\resetlog.txt 
CMD: ipconfig /release
CMD: ipconfig /renew
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

Okay, it told me to reboot and I'm rebooting right after I post this.
Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 21, 2014, 09:18:31 PM
It is not Avast it was your previous AV/Firewall  http://www.boomerangsoftware.com/

When it was uninstalled it corrupted your winsock and IP stack

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
Winsock: Catalog9 01 PfftSP.dll File Not found ()
Winsock: Catalog9 02 PfftSP.dll File Not found ()
Winsock: Catalog9 03 PfftSP.dll File Not found ()
Winsock: Catalog9 04 PfftSP.dll File Not found ()
Winsock: Catalog9 05 PfftSP.dll File Not found ()
Winsock: Catalog9 06 PfftSP.dll File Not found ()
Winsock: Catalog9 07 PfftSP.dll File Not found ()
Winsock: Catalog9 08 PfftSP.dll File Not found ()
Winsock: Catalog9 09 PfftSP.dll File Not found ()
Winsock: Catalog9 10 PfftSP.dll File Not found ()
Winsock: Catalog9 11 PfftSP.dll File Not found ()
Winsock: Catalog9 23 PfftSP.dll File Not found ()
FF NetworkProxy: "http", "109.123.126.253"
FF NetworkProxy: "http_port", 8080
CHR Extension: (Search Assistant) - C:\Users\Ryan\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfelndikbdcohbdimnhdhhokfljdidgn [2012-09-16]
Task: C:\windows\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: C:\windows\Tasks\update-sys.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe
Task: {DBC93B6D-19A8-44DE-B695-57F48F85AE31} - System32\Tasks\update-S-1-5-21-2866151459-265467295-2360476890-1000 => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe [2014-03-25] ()
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns 
CMD: netsh winsock reset catalog 
CMD: netsh int ip reset c:\resetlog.txt 
CMD: ipconfig /release
CMD: ipconfig /renew
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

HOLY CRAP!!!!! YOU FIXED IT DUDE! :D I'm so happy I've had this problem for years!! Thank you so so so so so SO much! Is this all I need or is there anything else I need to do?

I'm so happy man thank you SO SO SO SO SO much! <3333 +100000 REP!!!
Title: Re: Okay, I really need help with something
Post by: essexboy on September 21, 2014, 09:39:47 PM
You do not appear to have an antivirus programme

Any further problems ?

Title: Re: Okay, I really need help with something
Post by: ry4n_1337 on September 22, 2014, 06:09:50 AM
You do not appear to have an antivirus programme

Any further problems ?

Yeah, my credit score is low, but I bet you can't fix that! Ha ha jokes man thanks. I gotta go to work now, bye
Title: Re: Okay, I really need help with something
Post by: essexboy on September 22, 2014, 03:04:15 PM
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Download and run Delfix (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/9-delfix)

(https://dl.dropboxusercontent.com/u/73555776/delfix.JPG)


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/)

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent (http://www.foolishit.com/vb6-projects/cryptoprevent/) install this programme to lock down and prevent crypto ransome ware

(https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG)

Malwarebytes (http://www.malwarebytes.org/mbam-download.php).

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices  (http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/)Keep safe  :wave:
Title: Re: Okay, I really need help with something
Post by: bob3160 on September 22, 2014, 03:54:17 PM
I didn't see any apologies to Avast since it was never their fault but, Avast was certainly blamed for all of the troubles. 
Title: Re: Okay, I really need help with something
Post by: CraigB on September 22, 2014, 05:05:55 PM
I didn't see any apologies to Avast since it was never their fault but, Avast was certainly blamed for all of the troubles.
Poor workmen always blame their tools ;)