Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 26, 2014, 10:21:17 PM
-
Hi guys/gals,
New to here to please bear with me. Today I bought the avast! internet security package for Euro20. I got the email back with a summary of the order and a link to download the licence file to activate the upgrade I bought. It starts to upgrade my package but never gets to step 3/3, always stops at step 2/3 & says lost connection to host or something similar. Please help as I think I might have wasted my 20 quid!
Thanks people,
Mick :)
-
If you run Win 7 or Win 8, you could try disabling the "Windows Defender" which is pretty much running invisibly in the background.
For Win 7 - follow these steps:
This is done by first going to Control Panel, find Windows Defender, turn it off. Then run MSconfig and
find "Windows Defender" among the "Services", and disable that. If you can't find it, keep searching.
Then restart your computer.
Then try the Avast install again. If it doesn't work, then forgetaboutit, plus remember to re-enable "Windows Defender" in the MSConfig Services, and as well in the Control Panel, otherwise you got zero defenses going on. And restart.
Always use garage logic: If you take something apart, line up the parts in sequence, and don't lose any parts. If you put it back together and you got parts left over, the odds are you missed something. ;D
For Win 8: Ask someone who understands Win 8.
-
Hi guys/gals,
New to here to please bear with me. Today I bought the avast! internet security package for Euro20. I got the email back with a summary of the order and a link to download the licence file to activate the upgrade I bought. It starts to upgrade my package but never gets to step 3/3, always stops at step 2/3 & says lost connection to host or something similar. Please help as I think I might have wasted my 20 quid!
Thanks people,
Mick :)
- Which version of AIS..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before avast!..?
-
Hi guys/gals,
New to here to please bear with me. Today I bought the avast! internet security package for Euro20. I got the email back with a summary of the order and a link to download the licence file to activate the upgrade I bought. It starts to upgrade my package but never gets to step 3/3, always stops at step 2/3 & says lost connection to host or something similar. Please help as I think I might have wasted my 20 quid!
Thanks people,
Mick :)
The license file should be attached to your email. There shouldn't be a link to download the license file.
What is the exact address of the people that want you to download the license file?