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Consumer Products => Avast Cleanup => Topic started by: REDACTED on September 28, 2014, 08:24:01 PM

Title: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on September 28, 2014, 08:24:01 PM
Hello,

Just purchased and activated GrimeFighter.



System Info

Code: [Select]
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Manufacturer Intel
Speed 3.5 GHz
Number of Cores 8
Video Card AMD Radeon HD 7800 Series
Manufacturer ATI
Chipset AMD Radeon HD 7800 Series
Dedicated Memory 2.1 GB
Total Memory 4.0 GB
Memory 32 GB
Operating System Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit
Service Pack 1
Size 64 Bit
Edition Ultimate
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on October 12, 2014, 05:46:25 PM
Quote from: Desire Mercy on September 28, 2014, 08:24:01 PM
Hello,

Just purchased and activated GrimeFighter.

  • I scan.
  • Click optimize.
  • Click the prompt to restart.
  • Computer restarts
  • Boots to black screen with a single, solid _
  • Nothing happens.


System Info

Code: [Select]
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Manufacturer Intel
Speed 3.5 GHz
Number of Cores 8
Video Card AMD Radeon HD 7800 Series
Manufacturer ATI
Chipset AMD Radeon HD 7800 Series
Dedicated Memory 2.1 GB
Total Memory 4.0 GB
Memory 32 GB
Operating System Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit
Service Pack 1
Size 64 Bit
Edition Ultimate

Mine is doing the same thing. How do you fix this?
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on December 16, 2014, 12:06:05 AM
Mine is doing the same thing also.  I thought that there would be support available on Avast's website but apparently not.
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: Davidek on December 17, 2014, 11:23:52 AM
Hi MichelleH,

This sometimes happens when GrimeFighter detects some registry or hard drive  configuration that it does not recognize and therefore backs out of the operation instead of doing anything that might harm your PC.  We are aware of this issue and should fix the situation in a release in early February so that you don't have this happen after you've purchased the product.

We are very sorry for this inconvenience.  Due to this happening, it doesn't appear that GrimeFighter will work on your PC so please open a ticket for a refund and post the ticket here so I can have it expedited.

Best regards,

Davidek

Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on December 17, 2014, 12:35:51 PM
#FDS-283-53241: Order. 10792725160  26 November 2014
Please expedite my refund also. Thanks if any luck. I am feeling very disiilusioned with Avast at the moment.
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on December 27, 2014, 09:27:17 PM
Hey everybody!
Well, looks like I've found the right spot! Bought GrimeFighter just yesterday after deciding to finally upgrade to Pro! Well.... it doesn't work! I've tried it three times at this point. Gives me a black screen and nothing else! Have to hold down the power button to stop it, which is terrifying every time... I'm disappointed, and upset, and confused, etc. And even though you expect a fix in February, I honestly would also just like a refund and be done with it. 30 bucks is 30 bucks. I still love Avast! You guys are great! I think Avast kicks the $#@% out of Norton and McAfee, and Talk Like a Pirate Day has become a big part of my life thanks to you guys!
But anyway, yeah, I would just really like to forget about GrimeFighter..... Ummm, how do I open a support ticket?
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on December 27, 2014, 10:30:36 PM
Here you go;
Submit a ticket:        https://support.avast.com/Tickets/Submit (https://support.avast.com/Tickets/Submit)

Please keep in mind the refund process is quite long with response taking up to 10-15 business days. :)
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on December 28, 2014, 06:25:36 AM
Quote from: schmidthouse on December 27, 2014, 10:30:36 PM
Here you go;
Submit a ticket:        https://support.avast.com/Tickets/Submit (https://support.avast.com/Tickets/Submit)

Please keep in mind the refund process is quite long with response taking up to 10-15 business days. :)

Thank you, friend! 10-15 business days is no sweat! Here's my e-ticket: #LVZ-942-99349
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on December 28, 2014, 05:28:56 PM
You're welcome
Post back in couple of weeks if there has been no resolution.
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on December 28, 2014, 09:39:42 PM
Same problem here... bought it yesterday and I get the black screen with the cursor...

Here is my ticket #TYP-581-79735   Please expedite my refund...

best regards,
Diane
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on December 29, 2014, 05:48:02 PM
Quote from: dmfaria on December 28, 2014, 09:39:42 PM
Same problem here... bought it yesterday and I get the black screen with the cursor...

Here is my ticket #TYP-581-79735   Please expedite my refund...

best regards,
Diane

Hi
Note there is a processing time of 10-15days as has been posted in numerous threads.
If you don't have resolution 'after' that time then post back. :)
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: REDACTED on January 17, 2015, 03:48:53 AM
Hey, I'm back! So, as of today it has been 15 business days, and 19 days in total. Haven't heard anything. No emails or PMs. Everything okay? Just want to make sure you guys didn't forget about me... :)
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on January 17, 2015, 05:18:32 PM
Quote from: Evan Tsilimidos on January 17, 2015, 03:48:53 AM
Hey, I'm back! So, as of today it has been 15 business days, and 19 days in total. Haven't heard anything. No emails or PMs. Everything okay? Just want to make sure you guys didn't forget about me... :)

Hi Evan
I will try and get some response for you as this is quite long, although the Holidays have slowed the ticket system some.
Should be getting better.
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: Davidek on January 21, 2015, 04:06:30 PM
Hi Evan,

Did you get your refund yet?  If not, post your ticket number here and I will make sure it gets done asap.

Thanks and sorry for the lengthy delay in getting the refund processed.

Kind regards,

Davidek
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on January 21, 2015, 06:28:51 PM
Quote from: Davidek on January 21, 2015, 04:06:30 PM
Hi Evan,

Did you get your refund yet?  If not, post your ticket number here and I will make sure it gets done asap.

Thanks and sorry for the lengthy delay in getting the refund processed.

Kind regards,

Davidek

Hi Davidek
This user posted his ticket  IN Post #7  ;)

Snip> "Thank you, friend! 10-15 business days is no sweat! Here's my e-ticket: #LVZ-942-99349"
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: Davidek on January 22, 2015, 11:47:15 AM
Oops :-)  Thanks for pointing that out schmidthouse.  I'll forward the ticket to the refund team immediately
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: Davidek on January 22, 2015, 05:24:05 PM
Hello Evan,

Your refund has now been processed.  Best regards,

Davidek
Title: Re: Grimefighter Stuck on Black Screen with cursor
Post by: schmidthouse on January 22, 2015, 05:50:38 PM
You're welcome Davidek
Thanks for all your help. ;)