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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: Loco4e on September 29, 2014, 09:30:14 PM

Title: ping not working when Avast Endpoint Protection Suite Plus (Shields Control Enab
Post by: Loco4e on September 29, 2014, 09:30:14 PM

Ping not working when Avast Endpoint Protection Suite Plus (Avast! Shields Control Enable)...If i disable Avast Shield I'm able to ping Google.com. Also when i have "Work Firewall Enable" no one can ping my computer...so i have to change it to
"Home Firewall"...if i need to start a new topic for 2nd issue please let me know.

Avast! Shields Control Enable

C:\>ping google.com

Pinging google.com [173.194.123.46] with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 173.194.123.46:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>
Avast! Shields Control Disable


C:\>ping google.com

Pinging google.com [173.194.123.46] with 32 bytes of data:
Reply from 173.194.123.46: bytes=32 time=22ms TTL=47
Reply from 173.194.123.46: bytes=32 time=22ms TTL=47
Reply from 173.194.123.46: bytes=32 time=22ms TTL=47
Reply from 173.194.123.46: bytes=32 time=26ms TTL=47

Ping statistics for 173.194.123.46:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 26ms, Average = 23ms

C:\>ping www.google.com

Pinging www.google.com [173.194.123.17] with 32 bytes of data:
Reply from 173.194.123.17: bytes=32 time=23ms TTL=47
Reply from 173.194.123.17: bytes=32 time=22ms TTL=47
Reply from 173.194.123.17: bytes=32 time=22ms TTL=47
Reply from 173.194.123.17: bytes=32 time=22ms TTL=47

Ping statistics for 173.194.123.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 23ms, Average = 22ms

C:\>

Title: Re: ping not working when Avast Endpoint Protection Suite Plus (Shields Control Enab
Post by: Juanjo on October 01, 2014, 12:08:23 PM

Try Security-->Firewall-->Options-->Policies-->System Rules (sorry if there are any errors, I'm translating from Spanish). In this menu you will see 2 options for Ping, try to activate them.

If you use ASOA, you can make this for all the group: Edit group settings-->Shields options-->Firewall-->System rules.

Good luck!!!

Title: Re: ping not working when Avast Endpoint Protection Suite Plus (Shields Control Enab
Post by: Loco4e on October 01, 2014, 05:06:09 PM

Perfect thank you..i also open a ticket with avast and they gave the same answer FYI.

Gracias Juan !!