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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: REDACTED on September 30, 2014, 09:38:55 AM

Title: ERR_FAILED on specific site in Chrome
Post by: REDACTED on September 30, 2014, 09:38:55 AM

I can't load this URL in Chrome unless I disable Avast (no, not the addon, the actual Avast program has to be disabled)

https://www.androidpolice.com/2014/09/29/this-is-the-motorola-nexus-6-a-5-9-qhd-display-3200mah-battery-dual-front-facing-speakers-and-more/

Here is the error page I get: http://puu.sh/bTISY/fe4965143e.png  Works fine in IE.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: vojtech on October 01, 2014, 10:00:35 AM

Can anybody confirm it with Beta3 ?

Title: Re: ERR_FAILED on specific site in Chrome
Post by: bob3160 on October 01, 2014, 02:11:55 PM

Opening for me in Chrome: Version 38.0.2125.0 m (64-bit)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1412165450530-98006.png)

Title: Re: ERR_FAILED on specific site in Chrome
Post by: Lisandro on October 01, 2014, 03:06:57 PM

Woprking in Firefox 32.0.3 Windows 8.1 x64.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: REDACTED on October 03, 2014, 02:15:38 AM

It's working fine now.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: vojtech on October 03, 2014, 09:45:29 AM

Thanks guys.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: REDACTED on October 16, 2014, 04:00:53 AM

Quote from: vojtech on October 03, 2014, 09:45:29 AM

Thanks guys.

This is still a problem.  Now I am having the issue with this URL:

https://www.androidpolice.com/2014/10/15/htc-releases-one-m7-ota-update-5-05-651-2-sprint-complete-full-1-5gb-ruu-download/

I have illustrated the issue using the windows steps recorder so you can see what I'm talking about.  It works fine in IE, but with Chrome that is not the case.  Disabling Avast makes it work, Enabling Avast makes it not work again.

Here is the link to the steps recorder file:  https://drive.google.com/file/d/0B3qLcIXS-1nfTV9jeURhQ2dqTlU/view?usp=sharing

I am using the newest .2203 build of Avast.  The problem seems to be happening to me with any androidpolice.com link at this time.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: REDACTED on October 20, 2014, 05:42:25 AM

The problem is the web shield, and the problem still happens on 2204.  Rebooting fixes it for a period of time.  Turning off "HTTPS" scanning in web shield settings fixes the problem.

Title: Re: ERR_FAILED on specific site in Chrome
Post by: vojtech on October 21, 2014, 03:08:02 PM

Hello,

please use this utility to generate WebShield logs and send them to me by email. When you are asked about WebShield technology, select StreamFilter (proxy is the older method that is used on WinXP and does not support SSL scanning).

http://public.avast.com/dev/NsfTroubleshoot.exe (http://public.avast.com/dev/NsfTroubleshoot.exe)

Title: Re: ERR_FAILED on specific site in Chrome
Post by: REDACTED on October 31, 2014, 08:02:54 PM

Hi, I just wanted to thank the OP for figuring this out, and report that I am also having the same exact issue.

Windows 8 (not 8.1) 64-bit
Avast 2015.10.0.2206
Chrome Version 38.0.2125.111 m