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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: Soure73 on October 07, 2014, 06:39:37 PM

Title: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: Soure73 on October 07, 2014, 06:39:37 PM
I think i found a bug is this latest Avast free 2015 RC1 :(
Today i tried to use windows update but i was allways getting this error code:803D000A and was unable to download any update.
Disabling the web shield resolved the problem.
Is this a known bug?


PS: I'm using Windows 7 Home Premium 64bit
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: dagrev on October 07, 2014, 09:03:23 PM
I don't seem to have that issue.  Update seems to be working fine here.
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: Para-Noid on October 07, 2014, 09:29:01 PM
I don't seem to have that issue.  Update seems to be working fine here.

+1
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: bob3160 on October 07, 2014, 09:42:55 PM
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: Soure73 on October 08, 2014, 02:50:22 PM
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.

hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: bob3160 on October 08, 2014, 03:09:00 PM
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.

hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

Yes, check and make sure that webshield is allowed access through your firewall. :)
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: Soure73 on October 08, 2014, 06:01:57 PM
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.


hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

Yes, check and make sure that webshield is allowed access through your firewall. :)

Avast has full access to the internet. The only way Windows update works is when i disable the web shield.
It's strange that i'm the only one reporting this but maybe is some bad configuration in my computer... :-\
Time to investigate more  8)
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: bob3160 on October 08, 2014, 08:38:03 PM
Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: Soure73 on October 08, 2014, 09:36:40 PM
Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.

I did what you told me but i'm affraid the problem remains.
I forgot to mention earlier that i'm using the windows 7 firewall
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: bob3160 on October 08, 2014, 10:56:53 PM
Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549 (https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549)
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.
Title: Re: Windows update not working with latest Avast free 2015 beta3
Post by: Soure73 on October 09, 2014, 05:04:59 PM
Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549 (https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549)
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.

Did all you told me but it's no good :(
Indeed we need more brain power to solve this
Title: Re: Windows update not working with latest Avast free 2015 RC1
Post by: CraigB on October 11, 2014, 04:13:15 PM
Have you tried a clean install using the avastclear tool.

No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default
Title: Re: Windows update not working with latest Avast free 2015 RC1
Post by: Soure73 on October 11, 2014, 05:24:48 PM
Have you tried a clean install using the avastclear tool.

No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default

I will try a clean install and report back
Title: Re: Windows update not working with latest Avast free 2015 RC1
Post by: Soure73 on October 11, 2014, 07:18:42 PM
Thank's CraigB that did solve the problem. I can use Windows update again  ;D

Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: CraigB on October 11, 2014, 07:22:37 PM
Good to hear :)
Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: bob3160 on October 11, 2014, 07:42:50 PM
Good to hear but it makes no sense. avast! has never been the cause of blocking Windows updates.
Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: Soure73 on October 11, 2014, 10:47:28 PM
Good to hear but it makes no sense. avast! has never been the cause of blocking Windows updates.

Maybe some corrupt file or some old Avast file still laying around
Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: HDW38 on October 11, 2014, 11:13:01 PM

I guess that old stuff isn't able to block Windows Update.
Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: simills2003 on January 22, 2015, 07:30:09 AM
It's not only the free version that is causing a problem!! I have internet sec' and I can't update at all!!
Title: Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
Post by: bob3160 on January 22, 2015, 02:08:24 PM
It's not only the free version that is causing a problem!! I have internet sec' and I can't update at all!!
It isn't Avast. Maybe if you describe your problems in your own thread, we can help you solve your problem. :)