Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: Soure73 on October 07, 2014, 06:39:37 PM
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I think i found a bug is this latest Avast free 2015 RC1 :(
Today i tried to use windows update but i was allways getting this error code:803D000A and was unable to download any update.
Disabling the web shield resolved the problem.
Is this a known bug?
PS: I'm using Windows 7 Home Premium 64bit
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I don't seem to have that issue. Update seems to be working fine here.
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I don't seem to have that issue. Update seems to be working fine here.
+1
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Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.
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Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.
hi bob3160 :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)
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Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.
hi bob3160 :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)
Yes, check and make sure that webshield is allowed access through your firewall. :)
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Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12 (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12)
If this fixes your problem, it certainly wasn't avast! related.
hi bob3160 :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)
Yes, check and make sure that webshield is allowed access through your firewall. :)
Avast has full access to the internet. The only way Windows update works is when i disable the web shield.
It's strange that i'm the only one reporting this but maybe is some bad configuration in my computer... :-\
Time to investigate more 8)
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Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.
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Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.
I did what you told me but i'm affraid the problem remains.
I forgot to mention earlier that i'm using the windows 7 firewall
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Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549 (https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549)
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.
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Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549 (https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549)
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.
Did all you told me but it's no good :(
Indeed we need more brain power to solve this
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Have you tried a clean install using the avastclear tool.
No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default
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Have you tried a clean install using the avastclear tool.
No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default
I will try a clean install and report back
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Thank's CraigB that did solve the problem. I can use Windows update again ;D
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Good to hear :)
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Good to hear but it makes no sense. avast! has never been the cause of blocking Windows updates.
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Good to hear but it makes no sense. avast! has never been the cause of blocking Windows updates.
Maybe some corrupt file or some old Avast file still laying around
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I guess that old stuff isn't able to block Windows Update.
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It's not only the free version that is causing a problem!! I have internet sec' and I can't update at all!!
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It's not only the free version that is causing a problem!! I have internet sec' and I can't update at all!!
It isn't Avast. Maybe if you describe your problems in your own thread, we can help you solve your problem. :)