Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on October 13, 2014, 04:06:07 PM
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I have a problem with my subscription. I have 2 devices, for one of them is "Mobile premium suite", for the other one is "free mobile security". I already deleted the device from avast account, and reconnect it, without effect. This was happened with the new interface, with the older interface I had no problems. What can I do to fix this issue?
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We are investigating the problem and will keep you posted.
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Just to make sure, you do have 2 paid licenses?
You did enter the license on the P8 device?
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Just to make sure, you do have 2 paid licenses?
You did enter the license on the P8 device?
Mobile Premium licenses are per account (I think there is a limit of 50 devices). However, both phones MUST use the same Google account.
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Both devices use the same google account. Both devices were premium with the old interface.
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Do I understand it that both devices are Premium, but are badly reported on my.avast.com?
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Both devices are in the same google account, so, both should be premium.
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I'm the only one with this problem? Both devices are in the same account, and only one is premium. It looks like a critical issue for me. Nobody can fix this?
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I solved it. I uninstalled and installed again mobile security, and still no premium. I removed both devices from my avast, and asigned again to my account. After I clicked "Go premium", everything was fine, lincense was acquired on both devices.