Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: Andrey,pro on October 16, 2014, 03:33:28 PM

Title: [Solved] RC2 Secure connection failed
Post by: Andrey,pro on October 16, 2014, 03:33:28 PM

Every time when I try to log into my mail account hosted on yandex and gmail I get this error: sec_error_reused_issuer_and_serial. If i'll disable all shields I'm able to log into my account. It should be something wrong with https scanning...

UPD: just updated my Firefox 32.0.3 and I can't reproduce this trouble with gmail account.
UPD2: still happened with my yandex mail account...

Title: Re: RC2 Secure connection failed
Post by: calcu007 on October 16, 2014, 05:37:32 PM

Yes, maybe I had problem loading google websites in the past and disabling Https fix it.

Title: Re: RC2 Secure connection failed
Post by: Andrey,pro on October 16, 2014, 07:41:40 PM

Disabled Https scanning and all is working. Seems to be a bug.

Title: Re: RC2 Secure connection failed
Post by: vojtech on October 17, 2014, 11:06:56 AM

Hello,
check the Firefox certificate store (menu Tools/Options/Advanced/Certificates/View Certificates)
On the Authorities tab, there should be one certificate named 'avast! Web/Mail Shield Root'.
On the Servers tab, there should be no entries related to avast.

Title: Re: RC2 Secure connection failed
Post by: Andrey,pro on October 17, 2014, 05:16:09 PM

Hello,

thank you for quick reply.
Yes, there is a certificate named 'avast! Web/Mail Shield Root' on the Authorities tab and on the  Servers tab I have avast related entry called  'avast! Web/Mail Shield'.

Title: Re: RC2 Secure connection failed
Post by: vojtech on October 17, 2014, 05:42:57 PM

Those two exceptions are probably OK if you need them.
Is there anything related to yandex ?

Title: Re: RC2 Secure connection failed
Post by: Andrey,pro on October 17, 2014, 05:48:33 PM

Yes, I need them, there is no anything related to yandex, but I can't get access to my yandex mail. Every time I get this error: secure connection failed, error code: sec_error_reused_issuer_and_serial

Title: Re: RC2 Secure connection failed
Post by: Andrey,pro on October 18, 2014, 12:37:38 PM

Can't reproduce this bug with RC3, seems to be resolved.

Thanks!

Title: Re: [Solved] RC2 Secure connection failed
Post by: vojtech on October 20, 2014, 03:09:45 PM

Did you reinstall or upgrade?

Title: Re: [Solved] RC2 Secure connection failed
Post by: Andrey,pro on October 20, 2014, 03:13:00 PM

I did a clean install with avast clear utility.