Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 20, 2014, 06:31:59 PM

Title: Your avast Internet Security protection expires in 285 days - popup
Post by: REDACTED on October 20, 2014, 06:31:59 PM

2 Choices - X out or renew. If I close the window it pops again in about 10 min.  WTF!  Also says my 33% off offer expires in 282 days. Why am I getting this crap?

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: Eddy on October 20, 2014, 06:46:06 PM

What exact version of avast?

Quote

Why am I getting this crap?

Without knowing more, I would say because you haven't disabled the pop-ups.

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: REDACTED on October 20, 2014, 08:36:01 PM

Pop Ups are always disabled.  All of them.    After closing the window 5 times (x out), it hasn't come back.

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: Eddy on October 20, 2014, 08:41:30 PM

Again, what exact version of avast?

Quote

Pop Ups are always disabled.  All of them.

How/where did you disabled them?

Keep in mind that we can't see your system.
You have to provide us the details.

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: DavidR on October 20, 2014, 08:51:37 PM

So the avast popup is telling you you have 285 days left - which in itself is a bit strange as the first renewal reminder you get is 60 days (I believe) and from 30 days left the Subscription section changes to allow for renewal of subscription.

I suspect that there might be some out of sync action going on, something reporting you need to renew, when that doesn't match the actual number of days left.

Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to/should reboot after the repair.

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: REDACTED on October 20, 2014, 09:12:01 PM

Will try the repair scenario.

Eddy,  You miss the point. What version I have or if I disabled pop ups is irrelevant (IMO) when receiving a popup from avast that I have 285 days left (9 1/2 mos) and 282 days on the special offer.

Title: Re: Your avast Internet Security protection expires in 285 days - popup
Post by: MikeBCda on October 20, 2014, 11:23:13 PM

Quote from: DavidR on October 20, 2014, 08:51:37 PM

So the avast popup is telling you you have 285 days left - which in itself is a bit strange as the first renewal reminder you get is 60 days (I believe) and from 30 days left the Subscription section changes to allow for renewal of subscription.

I'm pretty sure you're right about that first notice at 60 days, David.  I got my 60-day notice about a week ago, and to the best of my memory that was the first occasion on which avast "spoke up" about my registration.