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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 21, 2014, 07:56:24 PM

Title: problem avast 2015 final
Post by: REDACTED on October 21, 2014, 07:56:24 PM: Avast 2015 Final with High Disk Usage e CPU Usage and consume more memory that 2014.

My system:

Windows 8.1 x64
i3 2.40 GHz
6 GB Ram

(http://i60.tinypic.com/9t3ac1.jpg)
Title: Re: problem avast 2015 final
Post by: Lord_Ami on October 21, 2014, 07:58:17 PM: Hi!

Wait about 10 minutes. It's due to NG technology that creates virtual machine snapshots.
Title: Re: problem avast 2015 final
Post by: REDACTED on October 21, 2014, 08:00:12 PM: Ok. Thanks, Lord_Ami!
Title: Re: problem avast 2015 final
Post by: Secondmineboy on October 21, 2014, 08:02:41 PM: If its not going down after some time, reinstall Avast clean with Avast Cleaner, downloadable in the Avast Final release topic:

https://forum.avast.com/index.php?topic=157520.0
Title: Re: problem avast 2015 final
Post by: REDACTED on October 21, 2014, 08:07:21 PM: CPU yet high 30% - 80%
Memory before (2014) Total 20 - 23 %. Now (2015) 33% - 37%
Use of disk decreased
Title: Re: problem avast 2015 final
Post by: REDACTED on October 21, 2014, 08:47:25 PM: How often does NG create VM snapshots?
Title: Re: problem avast 2015 final
Post by: REDACTED on October 21, 2014, 08:52:47 PM: 1, not is? in some minutes.
Title: Re: problem avast 2015 final
Post by: Lord_Ami on October 21, 2014, 09:04:54 PM: Quote from: Alievitan on October 21, 2014, 08:47:25 PM
How often does NG create VM snapshots?

Only once I guess. It may re-create it after Avast program update (in future).
Title: Re: problem avast 2015 final
Post by: beegolden on October 22, 2014, 10:34:30 AM: I have the same issue with CPU usage - running constantly at about 50% for about an hour! Sure hope that there's a solution soon.
Thanks!
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 10:41:05 AM: Quote from: beegolden on October 22, 2014, 10:34:30 AM
I have the same issue with CPU usage - running constantly at about 50% for about an hour! Sure hope that there's a solution soon.
Thanks!
I have the same issue with CPU usage http://savepic.net/6102620.htm
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:12:49 PM: Quote from: beegolden on October 22, 2014, 10:34:30 AM
I have the same issue with CPU usage - running constantly at about 50% for about an hour! Sure hope that there's a solution soon.
Thanks!

Quote from: usach on October 22, 2014, 10:41:05 AM
Quote from: beegolden on October 22, 2014, 10:34:30 AM
I have the same issue with CPU usage - running constantly at about 50% for about an hour! Sure hope that there's a solution soon.
Thanks!
I have the same issue with CPU usage http://savepic.net/6102620.htm

Hello, avast team?
Title: Re: problem avast 2015 final
Post by: Lord_Ami on October 22, 2014, 03:18:21 PM: C:\ProgramData\AVAST Software\Avast\ng\Logs

Check this log here and paste content (ngtool.log). Is it still running with high CPU usage?
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:24:03 PM: 21.10.2014 16:19:50.878 2996 | error: NG machines are *NOT* ready to use, error: 0x00000015
21.10.2014 16:20:16.337 2968 | error: CLSID_SessionAsw creation failed, error: 0x80040154
21.10.2014 16:20:16.350 3356 | Installing VirtualBox...
21.10.2014 16:21:09.526 3356 | Creating snapshot...
21.10.2014 16:22:55.275 3356 | Volume shadow set: {b4fa8eca-1d01-41ff-8c39-af8ced1779da}
21.10.2014 16:22:55.275 3356 | BCD volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6
21.10.2014 16:22:55.275 3356 | Windows volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy7
21.10.2014 16:22:55.276 3356 | Creating new hive files...
21.10.2014 16:25:42.801 3356 | Cloning NTFS volumes...
21.10.2014 16:25:44.442 3356 | error: Firefox main executable missing!
21.10.2014 16:27:09.341 3356 | Creating a new VM machine...
21.10.2014 16:27:12.884 3356 | Starting VM machine to create initial snapshot, it can take a couple of minutes...
21.10.2014 16:31:39.118 3356 | error: PrepareNGSource/HgcmRpcExecuteVirtualProcess failed, error: 0x0000010b
21.10.2014 16:33:30.044 3356 | OK
21.10.2014 16:33:30.752 3356 | New Ng_3c3d231f-e6ba-489f-82fd-ad2b48ae3849 machine has been created, uuid: 37e9d246-d253-4e4e-b471-508651455098
21.10.2014 16:33:31.338 3356 | New Ng_af03a31e-3559-4c8f-8388-405a542697be machine has been created, uuid: b648ecd7-10d0-4939-b3b9-e03e0db9a8e3
21.10.2014 16:33:31.869 3356 | New Ng_afc97288-9538-4d87-97fd-964b5637cd2f machine has been created, uuid: 305fa874-357b-4960-b67c-18958cd76fbb
21.10.2014 16:33:31.939 3356 | CmdAvastInstallWrapper done (result: 0x00000000)
22.10.2014 01:36:33.921 4640 | NG machines are ready to use.
Title: Re: problem avast 2015 final
Post by: RejZoR on October 22, 2014, 03:25:56 PM: Virtual machines were successfully created so all should be fine now (based on the log entries).
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:28:42 PM: CPU continue oscillating 30 - 80%

:-\
Title: Re: problem avast 2015 final
Post by: Lord_Ami on October 22, 2014, 03:29:08 PM: Which process?
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:32:54 PM: Quote from: usach on October 22, 2014, 10:41:05 AM
Quote from: beegolden on October 22, 2014, 10:34:30 AM
I have the same issue with CPU usage - running constantly at about 50% for about an hour! Sure hope that there's a solution soon.
Thanks!
I have the same issue with CPU usage http://savepic.net/6102620.htm

Equal
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:33:27 PM: same process
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:34:36 PM: uninstall until solved problem
Title: Re: problem avast 2015 final
Post by: Lord_Ami on October 22, 2014, 03:39:46 PM: Did you try clean reinstall?

1. Uninstall - reboot PC
2. Follow instructions here
http://www.avast.com/uninstall-utility
Title: Re: problem avast 2015 final
Post by: REDACTED on October 22, 2014, 03:41:31 PM: Quote from: Lord_Ami on October 22, 2014, 03:39:46 PM
Did you try clean reinstall?

1. Uninstall - reboot PC
2. Follow instructions here
http://www.avast.com/uninstall-utility

Yes, enter safe mode and use avast uninstall utility yesterday.
Title: Re: problem avast 2015 final
Post by: beegolden on October 22, 2014, 04:24:45 PM: Quote from: Lord_Ami on October 22, 2014, 03:18:21 PM
C:\ProgramData\AVAST Software\Avast\ng\Logs

Check this log here and paste content (ngtool.log). Is it still running with high CPU usage?

Still using high CPU. Here' s the log you requested. I'm uninstalling as per above instructions until fixed - which I hope is soon! :)

21.10.2014 16:36:13.335 5976 | error: Trusted parent needed for the command.
21.10.2014 16:37:04.550 1592 | error: CLSID_SessionAsw creation failed, error: 0x80040154
21.10.2014 16:38:05.244 1592 | error: CLSID_SessionAsw creation failed, error: 0x80040154
21.10.2014 16:39:05.239 1592 | error: CLSID_SessionAsw creation failed, error: 0x80040154
21.10.2014 16:39:05.758 4192 | error: CLSID_SessionAsw creation failed, error: 0x80040154
21.10.2014 16:39:05.761 4192 | error: InitializeVboxClient failed, error: 0x80040154
21.10.2014 16:39:05.847 4192 | error: TypeLib(Un)Register C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxC.dll, error 0x8002801c
21.10.2014 16:39:05.863 4192 | CmdAvastUninstallWrapper done
21.10.2014 16:39:07.747 4192 | Installing VirtualBox...
21.10.2014 16:40:03.012 4192 | Creating snapshot...
21.10.2014 16:41:03.783 4192 | Volume shadow set: {069ffc82-e81a-411f-b4c1-77bfaa6340b5}
21.10.2014 16:41:03.803 4192 | BCD volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy17
21.10.2014 16:41:03.803 4192 | Windows volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18
21.10.2014 16:41:03.803 4192 | Creating new hive files...
21.10.2014 16:43:28.199 4192 | Cloning NTFS volumes...
22.10.2014 04:00:49.023 4192 | Creating a new VM machine...
22.10.2014 04:00:53.884 4192 | Starting VM machine to create initial snapshot, it can take a couple of minutes...
22.10.2014 05:16:01.191 4192 | error: PrepareNGSource failed, error: 0x800705b4
22.10.2014 05:16:01.314 4192 | CmdAvastInstallWrapper done (result: 0x800705b4)
22.10.2014 05:16:01.315 4192 | CmdAvastReinstallWrapper done (result: 0x800705b4)
22.10.2014 05:17:06.865 6956 | Starting VM machine to create initial snapshot, it can take a couple of minutes...
22.10.2014 06:32:11.355 6956 | error: PrepareNGSource failed, error: 0x800705b4
22.10.2014 06:32:11.382 6956 | CmdAvastRepairWrapper done (result: 0x800705b4)
22.10.2014 06:33:06.339 5104 | Installing VirtualBox...
22.10.2014 06:33:09.317 5104 | Creating snapshot...
22.10.2014 06:33:51.994 5104 | Volume shadow set: {240cb177-4724-41e2-8702-5a5c998c8154}
22.10.2014 06:33:51.996 5104 | BCD volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy19
22.10.2014 06:33:51.998 5104 | Windows volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy20
22.10.2014 06:33:52.000 5104 | Creating new hive files...
22.10.2014 06:36:27.982 5104 | Cloning NTFS volumes...
22.10.2014 06:39:41.392 5104 | Creating a new VM machine...
22.10.2014 06:39:44.378 5104 | Starting VM machine to create initial snapshot, it can take a couple of minutes...
22.10.2014 10:13:04.954 5104 | error: PrepareNGSource failed, error: 0x800705b4
22.10.2014 10:13:10.190 5104 | CmdAvastRepairWrapper done (result: 0x800705b4)
22.10.2014 10:13:12.709 9904 | Installing VirtualBox...
22.10.2014 10:13:18.793 9904 | Creating snapshot...
22.10.2014 10:13:21.835 9920 | CmdAvastRepairWrapper done (result: 0x00000000)
22.10.2014 10:13:49.300 9904 | Volume shadow set: {a785f987-3b77-4e5c-bed5-be3988d35515}
22.10.2014 10:13:49.482 9904 | BCD volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy21
22.10.2014 10:13:49.492 9904 | Windows volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy22
22.10.2014 10:13:49.492 9904 | Creating new hive files...
22.10.2014 10:15:39.529 9904 | Cloning NTFS volumes...
22.10.2014 10:20:39.918 9904 | Creating a new VM machine...
22.10.2014 10:20:43.086 9904 | Starting VM machine to create initial snapshot, it can take a couple of minutes...
Title: Re: problem avast 2015 final
Post by: beegolden on October 22, 2014, 05:40:17 PM: please see new thread "solution for 2015 update resulting in high CPU usage" for what worked for me