Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 22, 2014, 11:04:13 PM
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I recently ordered Avast Premier. I could not get it to download, so I called Avast! They told me the problem was with my computer, in that, I had another antivirus, (albeit, expired) and needed their h elp to rectify the situation. This solution would cost me $180.00 but it would be quick and efficient (only taking 1 hour) and my computer would be back to "NEW". I bit, knew I shouldn't but I did. I took Alexanders word for it. Well the total package was $230.00. Guess what I got from it.....NOTHING! After waiting 2 1/2 hours with Mathew, (technician???) and accomplishing NOTHING. I told him he needed to delete the old programs, BEFORE trying to instlall new ones, YEP, I TOLD HIM what to do. Is that right?? Just wasted 230.00Oh well, live and learn. Never got anything done, I had enough. I will take the hit on the cash, and know in the future not to deal with AVast. When you call "customer support", expect to told that you cannot talk to a "manager" sorry for your luck.
V
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I recently ordered Avast Premier. I could not get it to download, so I called Avast! They told me the problem was with my computer, in that, I had another antivirus, (albeit, expired) and needed their h elp to rectify the situation. This solution would cost me $180.00 but it would be quick and efficient (only taking 1 hour) and my computer would be back to "NEW". I bit, knew I shouldn't but I did. I took Alexanders word for it. Well the total package was $230.00. Guess what I got from it.....NOTHING! After waiting 2 1/2 hours with Mathew, (technician???) and accomplishing NOTHING. I told him he needed to delete the old programs, BEFORE trying to instlall new ones, YEP, I TOLD HIM what to do. Is that right?? Just wasted 230.00Oh well, live and learn. Never got anything done, I had enough. I will take the hit on the cash, and know in the future not to deal with AVast. When you call "customer support", expect to told that you cannot talk to a "manager" sorry for your luck.
V
We're sorry you've encountered this mess. Your best bet is to download Premier (it will save a lot of time) and then use this site to fully remove your old antivirus program: http://www.avast.com/faq.php?article=AVKB11#artTitle (http://www.avast.com/faq.php?article=AVKB11#artTitle) Likely you'll have issues downloading this file directly onto your affected system, so, again, download the file you need on another computer and transfer over. Follow that vendor's instructions exactly and reboot when done.
Then install your downloaded Premier file after rebooting at least twice when removing your old a/v. In other words, reboot twice to completely remove the old a/v and then install Premier. Your internet connectivity issues are likely due to your expired a/v solution (Symantec is notorious for this) only whilst offline. You can get the full file from here: https://forum.avast.com/index.php?topic=157520.0 (https://forum.avast.com/index.php?topic=157520.0)
BTW, a good additional program to have to protect against USB malware is here: http://www.mcshield.net/ (http://www.mcshield.net/)
Again, sorry for your troubles. Help here is free. You should report your issue to Adam Riley, but atm do not know what the direct link is.
Any further issues, please let us know.
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The person to contact about third party support is nekvapil [at] avast [dot] com
Please relate your experiences in minute detail to him.
For what it's worth none of us forum members recommend using the
third party support. They are not very knowledgeable about avast
and all they want to do is do a hard sell of their services.
The best help is right here on the forums and best of all the help we give is "free".
Please note we do not work for nor are we paid by avast. We are volunteers. Our
only reward is knowing we helped someone resolve their issues.
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Adam Riley is no longer with avast.
You should contact Vojta Nekvapil - 3rd Party support Manager - nekvapil (at) avast (dot) com and recount your experiences with the 3rd party support.
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@ DavidR Thanks! I could never remember his name, just his email.