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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Vladimyr on October 25, 2014, 03:42:21 PM

Title: Have I missed something? Can't find SafeZone AIS 2015
Post by: Vladimyr on October 25, 2014, 03:42:21 PM
Updated from AIS 2014 to 2015 on client's XP machine. Went to use SafeZone. Can't find it!
Tried "Change" in "Add/Remove Programs". Not there either.
Have I missed something obvious?
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: Charyb-0 on October 25, 2014, 04:15:24 PM
I was going to verify this for you but I don't have avast in programs and feature for some reason.

Have you looked in the tile list on the GUI overview page or under setting -> tools?

Look here. C:\Program Files\AVAST Software\Avast\sfzone
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: schmidthouse on October 25, 2014, 05:19:05 PM
Yes it should be immediately under Sandbox.
I'd do a full uninstall and Clean install.
I had 2015  Premier on xp SP4 however was too much on my system RAM.
The RAM used by 2015 as opposed to 2014 is significantly higher so my older laptop can't handle 2015. :)
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: Vladimyr on October 26, 2014, 03:35:27 PM
Quote from: Charyb on October 25, 2014, 04:15:24 PM
I was going to verify this for you but I don't have avast in programs and feature for some reason.

Have you looked in the tile list on the GUI overview page or under setting -> tools?

Look here. C:\Program Files\AVAST Software\Avast\sfzone

Thanks for your help. Nothing in 'Tools' and nothing in the tray menu but the files are there.
What I don't know is whether it was missing before the upgrade or disappeared during it.
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: Vladimyr on October 26, 2014, 03:43:00 PM
Quote from: schmidthouse on October 25, 2014, 05:19:05 PM
Yes it should be immediately under Sandbox.
I'd do a full uninstall and Clean install.
I had 2015  Premier on xp SP4 however was too much on my system RAM.
The RAM used by 2015 as opposed to 2014 is significantly higher so my older laptop can't handle 2015. :)
Yep. An uninstall/clean install looks like the next step.
Re: AIS 2015 RAM use. See attached.
This machine does have 1.5GB which should be plenty for XP.
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: bob3160 on October 26, 2014, 04:39:44 PM
If SafeZone is using NG technology than it wouldn't be available in XP since NG is not
available in XP and Vista.
Title: Re: Have I missed something? Can't find SafeZone AIS 2015
Post by: Vladimyr on October 28, 2014, 03:29:15 PM
Quote from: bob3160 on October 26, 2014, 04:39:44 PM
If SafeZone is using NG technology than it wouldn't be available in XP since NG is not
available in XP and Vista.

That's a big "If" Bob, and if true, I had no forewarning that 'SafeZone" would be removed from existing installations of v.9 or earlier upon updating to v.10, on any OS before Windows 7.

I have no XP machines of my own running AIS with which to check. Has this happened to anyone else?