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Avast Products => Avast Mobile Apps => Avast Backup for Android => Topic started by: fred615 on October 25, 2014, 04:39:17 PM

Title: Can't retrieve contacts from old phone to new phone
Post by: fred615 on October 25, 2014, 04:39:17 PM
I changed phones and now cannot restore my 60+ contacts from the backed up cloud. I installed Avast Backup on new phone and did Restore All. The only contacts coming across are just 9 contacts I have in my Google email account, but not the 60+ that are in Avast Backup cloud.  When I enter Avast Mobile Backup, it doesn't ask me for my account email and password; shouldn't that be the way to connect to my cloud data? What am I missing?
Title: Re: Can't retrieve contacts from old phone to new phone
Post by: svehlak on November 03, 2014, 08:37:30 AM
Hello, there was a little service outage on Google Drive which can cause such a problem - does it work now or the problem persists?

Thanks for report anyway..
Title: Re: Can't retrieve contacts from old phone to new phone
Post by: bahullinger on November 18, 2014, 03:57:43 AM
I can't restore either.
Title: Re: Can't retrieve contacts from old phone to new phone
Post by: alimaehartley on November 26, 2014, 04:07:59 PM
I can't believe the idiot post from Avast.  Thanks for the report anyway????

None of us can restore to our phone if we reset it and reinstalled the app.  Don't they get that?
Title: Re: Can't retrieve contacts from old phone to new phone
Post by: svehlak on December 05, 2014, 12:37:08 PM
Well, idiot post - may be you should check the news from Google before you start to offend anynody. Please use the support link for the report, seems to be too idiotic for the response.