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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: genefess on March 18, 2003, 01:03:52 AM

Title: Cannot Access Outlook
Post by: genefess on March 18, 2003, 01:03:52 AM

When I click the Outlook icon I get the box "Unable to connect to the Avast engine. E-mail protection cannot be started." Then it disconnects me from Outlook. Help! I am also told at the Avast dialiog that my temp. license is used up. I cannot get anywhere to re-register.

Gene

Title: Re:Cannot Access Outlook
Post by: Vlk on March 18, 2003, 09:07:59 AM

It's most likely a licensing problem.

If you have avast! 4 Professional trial, and your trial period has expired, there is only one advise here -- go and buy it ;D.

If you have avast! 4 Home, you can reregister (and get a new key) at http://www.avast.com/regist4.htm .

Hope this helps,
Vlk

Title: Re:Cannot Access Outlook
Post by: genefess on March 18, 2003, 04:11:56 PM

The problem is that I cannot access Outlook to get the key. I already did re-register. How am I going to get the key?

Gene

Title: Re:Cannot Access Outlook
Post by: Vlk on March 18, 2003, 06:51:36 PM

Oops, now I understand... ;)

I sent you an Instant Message.

Anyway - avast! should NOT prevent you from opening Outlook - that is very strange...

Vlk

Title: Re:Cannot Access Outlook
Post by: genefess on March 18, 2003, 07:42:29 PM

How do I access an instant messaage?

When I go to Avast for help it will not allow me to proceed. It asks me for a license number. Is there any way you can give me a number to activate Avast? Perhaps then Outlook will work.

Title: Re:Cannot Access Outlook
Post by: Vlk on March 18, 2003, 08:06:52 PM

Instant message on this forum ;D

At the top of this page, you see: Hey, genefess, you have 1 message!

Vlk