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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 26, 2014, 04:13:27 PM

Title: Error on stsrtup
Post by: REDACTED on October 26, 2014, 04:13:27 PM
Free Avast failed on my desktop. I was unable to update free program, so I purchased Pro. I still get this error msg on PC start up and when I try to open program:

Error reading product data from "C:\Program Files\part-setup_ais-fffffff.vpx" Setuo cannot continue.

I am also suddenly unable to access desktop on my home network.  Although I can access  other pc from the desktop.

Bill





Title: Re: Error on stsrtup
Post by: Eddy on October 26, 2014, 04:24:39 PM
Remove avast completely and perform a fresh installation.
Title: Re: Error on stsrtup
Post by: REDACTED on October 26, 2014, 04:33:59 PM
The uninstall fails with the same error message.
Title: Re: Error on stsrtup
Post by: Asyn on October 26, 2014, 05:16:57 PM
1. Download Avast Pro Antivirus: http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Error on stsrtup
Post by: REDACTED on October 26, 2014, 10:31:58 PM
Thanks. I managed to uninstall and reinstall. The error message seems to have stopped.
Title: Re: Error on stsrtup
Post by: Asyn on October 27, 2014, 06:03:54 AM
You're welcome.