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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jabbaria86 on October 26, 2014, 05:22:02 PM

Title: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 05:22:02 PM
Hello. When I try to turn on my mother's Dell XPS M1530, it loads drivers, stops at aswRvrt.sys for a while, then loads a black screen with a black cursor in the middle. That's it. I feel the problem is with Avast! Can I get some help please?
Title: Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Asyn on October 26, 2014, 05:24:18 PM
See: "If you cannot  Boot the computer"
Instructions: http://forum.avast.com/index.php?topic=53253.0
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 06:55:07 PM
I tried running Windows using the boot CD. I got the following screen:

http://i.imgur.com/qbOZMLa.jpg

FWIW, I have the Windows Recovery Disc. Can I just use that to run FRST?
Title: Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 26, 2014, 07:06:10 PM
From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :

chkdsk c: /r

Reboot he computer on completion
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 07:07:27 PM
I made a mistake. It was a reinstallation disc, not a boot disc. Do you happen to have the Windows XP boot .iso?
Title: Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 26, 2014, 07:18:16 PM
http://www.allbootdisks.com/ (http://www.allbootdisks.com/)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 07:25:46 PM
As per the website above:
Quote
There are no ISOs for Windows NT, 2000, XP or Vista.

It says the reinstallation disc should work but it only prompts me to reinstall Windows and not repair.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 26, 2014, 07:41:29 PM
This is from Microsoft:
http://www.microsoft.com/en-us/download/details.aspx?id=25129 (http://www.microsoft.com/en-us/download/details.aspx?id=25129)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 08:15:54 PM
Is this actually the XP boot disc? I tried using it and I got a black screen reading "Bootmgr is missing."  I am loading from a USB flash drive.

From the website:
Quote
Windows XP Service Pack 3 (SP3) includes all previously released updates for the operating system. This update also includes a small number of new functionalities, which do not significantly change customers’ experience with the operating system.
This file is a CD image file for users who wish to create an update CD for Windows XP Service Pack 3, for example for offline installation by administrators.

Doesn't that mean it's just a XP update instead of the XP boot disc?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 26, 2014, 08:18:31 PM
It means it's an iso file that allows you to create a disc to install Windows XP. You need to have the reg. code.
Title: Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 26, 2014, 08:26:58 PM
From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :

chkdsk c: /r

Reboot he computer on completion
Currently doing this. Will update when done.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 12:47:28 AM
I ran check disk and restarted afterwards. Still nothing.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 01:26:14 AM
Attached is the FRST.txt file after running FRST in safe mode on the computer in question.  Thanks in advance for any help.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 01:40:02 AM
Update: uninstalled Avast using uninstall utility found here: http://www.avast.com/uninstall-utility. I was in safe mode. Computer working perfectly now.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Cluster-Lizard2014 on October 27, 2014, 01:46:37 AM
Glad you fixed although you don't mention whether you've successfully reinstalled AVAST yet.

I was just about to post as I didn't understand the 'help' being given here. The link to the MS download was for XP Service packs 3 not a repair or reinstall disc.

If you have the original install disc either OEM or retail there should be a repair option provided. Whether this was the right course of action in this case (apparently not) I had no idea so this 'how to...' link was provided FYI only:-

http://www.wikihow.com/Do-a-Windows-XP-%22Repair-Install%22
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 01:56:26 AM
Glad you fixed although you don't mention whether you've successfully reinstalled AVAST yet.

I was just about to post as I didn't understand the 'help' being given here. The link to the MS download was for XP Service packs 3 not a repair or reinstall disc.

If you have the original install disc either OEM or retail there should be a repair option provided. Whether this was the right course of action in this case (apparently not) I had no idea so this 'how to...' link was provided FYI only:-

http://www.wikihow.com/Do-a-Windows-XP-%22Repair-Install%22
Well, I was really dumb and didn't notice the "Repair Windows" text at the bottom-left of the reinstall window when I used the reinstall CD-ROM that I had.

I used the repair windows link on the CD-ROM to restore the system to a past checkpoint and uninstall Avast from there.

I will not be reinstalling Avast to that system so I will not be able to comment whether or not it would be successful or not.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 04:39:35 AM
Apparently the problem isn't gone. Actually, it's back now. I can't update run Windows Update without the problem returning. Can any read into my FRST.txt and tell me how to proceed?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 27, 2014, 12:49:24 PM
Apparently the problem isn't gone. Actually, it's back now. I can't update run Windows Update without the problem returning. Can any read into my FRST.txt and tell me how to proceed?
Apparently the fault is NOT with Avast since your problem is still present.
MS no longer supports XP and mo longer offers updates for that OS.
The only way to still receive updates through MS is to install a NON MS version called
Windows Unofficial Service Pack 4. More information at:
http://www.neowin.net/news/windows-xp-unofficial-service-pack-4-brings-updates-to-microsofts-obsolete-os (http://www.neowin.net/news/windows-xp-unofficial-service-pack-4-brings-updates-to-microsofts-obsolete-os)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 01:08:58 PM
Avast IS actually still present on the system since I had to do a system restore. I'm back to where I started at the beginning of this thread. The problem is STILL with aswRvrt.sys.

Any chance at a fixlist.txt?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Asyn on October 27, 2014, 01:18:45 PM
Wait for Essexboy.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 27, 2014, 01:32:22 PM
Wait for Essexboy.
Good advise. :)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 27, 2014, 01:46:03 PM
Haha it seems he's a superhero around these parts.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Asyn on October 27, 2014, 01:54:28 PM
Haha it seems he's a superhero around these parts.
He sure is. :)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Gopher John on October 27, 2014, 02:27:17 PM
Haha it seems he's a superhero around these parts.
He sure is. :)

He's the closest to a superhero we have, but somehow I can't picture him in stretch leotards and a cape. ;D
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 27, 2014, 03:03:52 PM
Haha it seems he's a superhero around these parts.
He sure is. :)

He's the closest to a superhero we have, but somehow I can't picture him in stretch leotards and a cape. ;D
Leotards and Cape are a distinction I hold :) :) :)
https://forum.avast.com/index.php?topic=78426.msg735264#msg735264 (https://forum.avast.com/index.php?topic=78426.msg735264#msg735264)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Gopher John on October 27, 2014, 03:11:16 PM
So I see. 8)

BTW, what ever happened to YoKenny?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 27, 2014, 03:21:30 PM
So I see. 8)

BTW, what ever happened to YoKenny?
A question only he can answer. I have no idea.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Asyn on October 27, 2014, 03:25:47 PM
Guys, we're getting OT here. ;)
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 27, 2014, 04:14:11 PM
OK I will need a fresh FRST log as you have made changes.  Are you still able to achieve safe mode but not normal mode
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Blaine B. on October 28, 2014, 12:28:26 AM
Try restarting and then using "use last known good configuration."

My Father has a system running XP that Avast will not allow to boot up as well, but when the Avast service is disabled, the system boots just fine!
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: bob3160 on October 28, 2014, 12:41:08 PM
Try restarting and then using "use last known good configuration."

My Father has a system running XP that Avast will not allow to boot up as well, but when the Avast service is disabled, the system boots just fine!
How is that helpful ? How does that protect the computer ?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Blaine B. on October 28, 2014, 04:42:41 PM
It doesn't protect the computer, but it does get it starter back up, since the Avast program halts the Windows XP loading sequence in its tracks.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 05:48:15 PM
Attached is the FRST.txt that I created just minutes ago. I won't be touching the computer at all until I hear back from you guys. Thanks again!
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 06:28:10 PM
OK initially I will try to reset the registry, if that fails I will strip both antiviruses

Download the attached fixlist.txt to the same location as FRST
Run FRST and press fix
On completion reboot and let me know how that goes
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 06:43:50 PM
Done. Attached is the fixlog. I'll update when computer finishes restarting.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 06:53:14 PM
Did not fix. Back to a black screen with a cursor.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 07:02:55 PM
FWIW, I am using system restore to use FRST. Does Windows know enough to keep on using this checkpoint when it restarts/reboots?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 07:33:38 PM
Yes windows does :)

Download the attached fixlist.txt to the same location as FRST
Run FRST and press fix
On completion reboot and let me know how that goes
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 07:54:26 PM
Black screen. Cursor in the middle. Why is Windows A-OK to go to system restore but fail on restart?

Fix log attached.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 08:21:09 PM
Are you running the computer from safe mode as Avast self protection is still active
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 08:21:50 PM
No. I assume I should run FRST in safe mode, then?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 08:22:15 PM
Can you get into safe mode ?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 08:23:11 PM
I don't know. I'll try. If successful, run FRST fix in safe mode?
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 08:34:09 PM
When I try to restart in safe mode, it freezes at aswRvrt.sys for forty seconds or so and loads to cursor and black screen.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 08:36:58 PM
OK we will need to run FRST from a windows PE disc so that I can remove Avast go here https://forum.avast.com/index.php?topic=53253.0 and scroll down to If you cannot boot the computer
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: jabbaria86 on October 28, 2014, 09:00:35 PM
I tried booting up the computer using the OTLPENET only to get a blue screen as attached.
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: essexboy on October 28, 2014, 09:38:23 PM
To me it looks as though you have a hardware problem

First thing to check will be the memory

Full instructions here http://www.ehow.co.uk/how_7321200_run-memory-test-windows-xp.html
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: thekochs on October 28, 2014, 10:25:43 PM
You may be able to also reboot your machine and on POST (Power-On-Self-Test...you know, where logo of PC manufacturer comes on screen) hit the "F" key associated with "enter or boot to BIOS".  Many BIOSes have a memory hardware test built in.
Just a thought.............
Title: Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
Post by: Kadilov on October 31, 2014, 12:55:03 PM
jabbaria86
Do you have Windows XP x64 Edition?
There is an old bug with black screen on startup with this OS
https://forum.avast.com/index.php?topic=144233.0

In the old days when I met this problem I heard that changing "HKLM\SYSTEM\ControlSet001\Services\aswSP" to "4" can help (register editing can be done via another Windows copy working with your HDD).