Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 26, 2014, 05:22:02 PM
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Hello. When I try to turn on my mother's Dell XPS M1530, it loads drivers, stops at aswRvrt.sys for a while, then loads a black screen with a black cursor in the middle. That's it. I feel the problem is with Avast! Can I get some help please?
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See: "If you cannot Boot the computer"
Instructions: http://forum.avast.com/index.php?topic=53253.0
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I tried running Windows using the boot CD. I got the following screen:
http://i.imgur.com/qbOZMLa.jpg
FWIW, I have the Windows Recovery Disc. Can I just use that to run FRST?
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From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :
chkdsk c: /r
Reboot he computer on completion
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I made a mistake. It was a reinstallation disc, not a boot disc. Do you happen to have the Windows XP boot .iso?
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http://www.allbootdisks.com/ (http://www.allbootdisks.com/)
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As per the website above:
There are no ISOs for Windows NT, 2000, XP or Vista.
It says the reinstallation disc should work but it only prompts me to reinstall Windows and not repair.
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This is from Microsoft:
http://www.microsoft.com/en-us/download/details.aspx?id=25129 (http://www.microsoft.com/en-us/download/details.aspx?id=25129)
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Is this actually the XP boot disc? I tried using it and I got a black screen reading "Bootmgr is missing." I am loading from a USB flash drive.
From the website: Windows XP Service Pack 3 (SP3) includes all previously released updates for the operating system. This update also includes a small number of new functionalities, which do not significantly change customers’ experience with the operating system.
This file is a CD image file for users who wish to create an update CD for Windows XP Service Pack 3, for example for offline installation by administrators.
Doesn't that mean it's just a XP update instead of the XP boot disc?
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It means it's an iso file that allows you to create a disc to install Windows XP. You need to have the reg. code.
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From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :
chkdsk c: /r
Reboot he computer on completion
Currently doing this. Will update when done.
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I ran check disk and restarted afterwards. Still nothing.
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Attached is the FRST.txt file after running FRST in safe mode on the computer in question. Thanks in advance for any help.
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Update: uninstalled Avast using uninstall utility found here: http://www.avast.com/uninstall-utility. I was in safe mode. Computer working perfectly now.
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Glad you fixed although you don't mention whether you've successfully reinstalled AVAST yet.
I was just about to post as I didn't understand the 'help' being given here. The link to the MS download was for XP Service packs 3 not a repair or reinstall disc.
If you have the original install disc either OEM or retail there should be a repair option provided. Whether this was the right course of action in this case (apparently not) I had no idea so this 'how to...' link was provided FYI only:-
http://www.wikihow.com/Do-a-Windows-XP-%22Repair-Install%22
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Glad you fixed although you don't mention whether you've successfully reinstalled AVAST yet.
I was just about to post as I didn't understand the 'help' being given here. The link to the MS download was for XP Service packs 3 not a repair or reinstall disc.
If you have the original install disc either OEM or retail there should be a repair option provided. Whether this was the right course of action in this case (apparently not) I had no idea so this 'how to...' link was provided FYI only:-
http://www.wikihow.com/Do-a-Windows-XP-%22Repair-Install%22
Well, I was really dumb and didn't notice the "Repair Windows" text at the bottom-left of the reinstall window when I used the reinstall CD-ROM that I had.
I used the repair windows link on the CD-ROM to restore the system to a past checkpoint and uninstall Avast from there.
I will not be reinstalling Avast to that system so I will not be able to comment whether or not it would be successful or not.
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Apparently the problem isn't gone. Actually, it's back now. I can't update run Windows Update without the problem returning. Can any read into my FRST.txt and tell me how to proceed?
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Apparently the problem isn't gone. Actually, it's back now. I can't update run Windows Update without the problem returning. Can any read into my FRST.txt and tell me how to proceed?
Apparently the fault is NOT with Avast since your problem is still present.
MS no longer supports XP and mo longer offers updates for that OS.
The only way to still receive updates through MS is to install a NON MS version called
Windows Unofficial Service Pack 4. More information at:
http://www.neowin.net/news/windows-xp-unofficial-service-pack-4-brings-updates-to-microsofts-obsolete-os (http://www.neowin.net/news/windows-xp-unofficial-service-pack-4-brings-updates-to-microsofts-obsolete-os)
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Avast IS actually still present on the system since I had to do a system restore. I'm back to where I started at the beginning of this thread. The problem is STILL with aswRvrt.sys.
Any chance at a fixlist.txt?
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Wait for Essexboy.
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Wait for Essexboy.
Good advise. :)
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Haha it seems he's a superhero around these parts.
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Haha it seems he's a superhero around these parts.
He sure is. :)
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Haha it seems he's a superhero around these parts.
He sure is. :)
He's the closest to a superhero we have, but somehow I can't picture him in stretch leotards and a cape. ;D
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Haha it seems he's a superhero around these parts.
He sure is. :)
He's the closest to a superhero we have, but somehow I can't picture him in stretch leotards and a cape. ;D
Leotards and Cape are a distinction I hold :) :) :)
https://forum.avast.com/index.php?topic=78426.msg735264#msg735264 (https://forum.avast.com/index.php?topic=78426.msg735264#msg735264)
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So I see. 8)
BTW, what ever happened to YoKenny?
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So I see. 8)
BTW, what ever happened to YoKenny?
A question only he can answer. I have no idea.
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Guys, we're getting OT here. ;)
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OK I will need a fresh FRST log as you have made changes. Are you still able to achieve safe mode but not normal mode
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Try restarting and then using "use last known good configuration."
My Father has a system running XP that Avast will not allow to boot up as well, but when the Avast service is disabled, the system boots just fine!
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Try restarting and then using "use last known good configuration."
My Father has a system running XP that Avast will not allow to boot up as well, but when the Avast service is disabled, the system boots just fine!
How is that helpful ? How does that protect the computer ?
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It doesn't protect the computer, but it does get it starter back up, since the Avast program halts the Windows XP loading sequence in its tracks.
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Attached is the FRST.txt that I created just minutes ago. I won't be touching the computer at all until I hear back from you guys. Thanks again!
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OK initially I will try to reset the registry, if that fails I will strip both antiviruses
Download the attached fixlist.txt to the same location as FRST
Run FRST and press fix
On completion reboot and let me know how that goes
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Done. Attached is the fixlog. I'll update when computer finishes restarting.
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Did not fix. Back to a black screen with a cursor.
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FWIW, I am using system restore to use FRST. Does Windows know enough to keep on using this checkpoint when it restarts/reboots?
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Yes windows does :)
Download the attached fixlist.txt to the same location as FRST
Run FRST and press fix
On completion reboot and let me know how that goes
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Black screen. Cursor in the middle. Why is Windows A-OK to go to system restore but fail on restart?
Fix log attached.
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Are you running the computer from safe mode as Avast self protection is still active
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No. I assume I should run FRST in safe mode, then?
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Can you get into safe mode ?
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I don't know. I'll try. If successful, run FRST fix in safe mode?
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When I try to restart in safe mode, it freezes at aswRvrt.sys for forty seconds or so and loads to cursor and black screen.
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OK we will need to run FRST from a windows PE disc so that I can remove Avast go here https://forum.avast.com/index.php?topic=53253.0 and scroll down to If you cannot boot the computer
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I tried booting up the computer using the OTLPENET only to get a blue screen as attached.
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To me it looks as though you have a hardware problem
First thing to check will be the memory
Full instructions here http://www.ehow.co.uk/how_7321200_run-memory-test-windows-xp.html
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You may be able to also reboot your machine and on POST (Power-On-Self-Test...you know, where logo of PC manufacturer comes on screen) hit the "F" key associated with "enter or boot to BIOS". Many BIOSes have a memory hardware test built in.
Just a thought.............
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jabbaria86
Do you have Windows XP x64 Edition?
There is an old bug with black screen on startup with this OS
https://forum.avast.com/index.php?topic=144233.0
In the old days when I met this problem I heard that changing "HKLM\SYSTEM\ControlSet001\Services\aswSP" to "4" can help (register editing can be done via another Windows copy working with your HDD).