Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Patrick2 on October 31, 2014, 06:08:04 PM
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Upgraded over beta version via program update via GUI, still don't have NG, even when I goto Program/Features, change, and select it there. below is a photo capture what my CPU supports
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It is not just about your cpu.
It is about your motherboard.
Does it supports VM hardware?
Check the manual if you don't know.
If it does support it, make sure it is enabled in the bios before installing avast with NG.
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Not every CPU supports "virtualization technology". (Mine does not.)
There are two ways of finding this out...
1) Choose "custom" install of avast. If you see "NG" on the screen you have it.
2) Check in your BIOS to see if you "hardware virtualization'. Reboot and press "F2" before the login screen.
Select "Setup">look for "hardware virtualization".
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PC is an HP P6-2133W Retail Desktop, Virtualization does show enabled in bios, unless HP Got the disabled and enabled backwards lol, NG wasn't showing in the Custom install section last time I checked for that in the Avast setup area.
Motherboard is a Pegatron one
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here is a easy way to check for hardware virtualization
Microsoft® Hardware-Assisted Virtualization Detection Tool
Supported Operating System
Windows 7, Windows Vista Service Pack 1, Windows Vista Service Pack 2, Windows XP Service Pack 2, Windows XP Service Pack 3
Note: Only the following versions of Windows XP and Windows Vista is supported:
Windows Vista Service Pack 1, 2 (Home Basic, Home Premium, Business, Enterprise, Ultimate)
Windows XP Service Pack 3 (Professional), Windows XP Service Pack 2 (Professional)
Hard disk requirement: 1MB
hxxp://www.microsoft.com/en-us/download/details.aspx?id=592
:)
James
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PC is an HP P6-2133W Retail Desktop, Virtualization does show enabled in bios, unless HP Got the disabled and enabled backwards lol, NG wasn't showing in the Custom install section last time I checked for that in the Avast setup area.
Motherboard is a Pegatron one
Since you don't have VT you won't be able to use the NG technology. You will still reap the
benefits of dyna-gen in a stronger "deepscreen". It won't go to waste. avast has your back. 8)
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oh ok thank you....just was making sure on that, thanks for the informative replies, do appreciate it
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Looks to me your system supports it.
Keep in mind that it does use more diskspace then avast without NG enabled though.
If NG isn't working, delete avast (use also the uninstall util) and perform a fresh installation.
That should make it work.
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here is a easy way to check for hardware virtualization
Microsoft® Hardware-Assisted Virtualization Detection Tool
Supported Operating System
Windows 7, Windows Vista Service Pack 1, Windows Vista Service Pack 2, Windows XP Service Pack 2, Windows XP Service Pack 3
Note: Only the following versions of Windows XP and Windows Vista is supported:
Windows Vista Service Pack 1, 2 (Home Basic, Home Premium, Business, Enterprise, Ultimate)
Windows XP Service Pack 3 (Professional), Windows XP Service Pack 2 (Professional)
Hard disk requirement: 1MB
hxxp://www.microsoft.com/en-us/download/details.aspx?id=592
:)
James
This tool says mine is NOT enabled, even though IT IS, and Avast NG is running. Can it be because my BIOS is password protected, so the tool can't tell?
I have W7 HP.
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I do not see how the Avast "installer" is going to know if the BIOS has HW Virt enable or not.
Take a read her on some of my experiments: https://forum.avast.com/index.php?topic=158629.0
Obviously until Avast decides to comment this is all speculation.....BUT 100% for sure.......you need to reboot and go into BIOS and make sure it is ENABLED.
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I do not see how the Avast "installer" is going to know if the BIOS has HW Virt enable or not.
Take a read her on some of my experiments: https://forum.avast.com/index.php?topic=158629.0
Obviously until Avast decides to comment this is all speculation.....BUT 100% for sure.......you need to reboot and go into BIOS and make sure it is ENABLED.
If so, then the Microsoft tool can't tell either..? Like i mentioned, the tool said disabled, even it's enabled.
I read that in most setups, VM tech. is disabled by default for security reasons, which makes it's use quite contradictory??
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I do not see how the Avast "installer" is going to know if the BIOS has HW Virt enable or not.
Take a read her on some of my experiments: https://forum.avast.com/index.php?topic=158629.0
Obviously until Avast decides to comment this is all speculation.....BUT 100% for sure.......you need to reboot and go into BIOS and make sure it is ENABLED.
If so, then the Microsoft tool can't tell either..? Like i mentioned, the tool said disabled, even it's enabled.
I read that in most setups, VM tech. is disabled by default for security reasons, which makes it's use quite contradictory??
Hey, checked the MS Tool and it works........the Intel tool seems to just check if the CPU is "capable".
For you, did you go into your BIOS on boot and check ?
When you are saying "enabled"....you are not talking about NG in Avast install but the BIOS ?
Obviously the system needs to be capable, BIOS setting "enabled", Avast installer Tools>NG checked.
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I do not see how the Avast "installer" is going to know if the BIOS has HW Virt enable or not.
Take a read her on some of my experiments: https://forum.avast.com/index.php?topic=158629.0
Obviously until Avast decides to comment this is all speculation.....BUT 100% for sure.......you need to reboot and go into BIOS and make sure it is ENABLED.
If so, then the Microsoft tool can't tell either..? Like i mentioned, the tool said disabled, even it's enabled.
I read that in most setups, VM tech. is disabled by default for security reasons, which makes it's use quite contradictory??
Hey, checked the MS Tool and it works........the Intel tool seems to just check if the CPU is "capable".
For you, did you go into your BIOS on boot and check ?
Yes, i checked it. It sure is enabled in BIOS. NG is running fine.
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@ OP Your CPU "does" support VT. Check out the "level 2 cache size".
http://www.cpu-world.com/CPUs/K10/AMD-A6-Series%20A6-3620.html
@ the kochs The avast installer has the ability to check for VT technology during the install.
However it (VT) must be enabled in the BIOS for NG to function. If during a
custom install the user sees "NG" they can utilize this new technology by enabling
VT in their BIOS.
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@ the kochs The avast installer has the ability to check for VT technology during the install.
However it (VT) must be enabled in the BIOS for NG to function. If during a
custom install the user sees "NG" they can utilize this new technology by enabling
VT in their BIOS.
Thx....question: it seems Avast still installs NG even if the BIOS is disabled ? (assuming the system passes the Avast "capable" check). I ask because my test kind of points to this: https://forum.avast.com/index.php?topic=158629.0 So, wondering if some peoples performance issues on "capable" systems are because BIOS is disabled ?....just a shot in the dark.
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@ the kochs The avast installer has the ability to check for VT technology during the install.
However it (VT) must be enabled in the BIOS for NG to function. If during a
custom install the user sees "NG" they can utilize this new technology by enabling
VT in their BIOS.
Thx....question: it seems Avast still installs NG even if the BIOS is disabled ? (assuming the system passes the Avast "capable" check). I ask because my test kind of points to this: https://forum.avast.com/index.php?topic=158629.0 So, wondering if some peoples performance issues on "capable" systems are because BIOS is disabled ?....just a shot in the dark.
If this is true, my concern are basic level computer users. If it install NG even the VM is not enabled and this leads to performance problems, it can very confusing and frustrating to some users. I'm talking people near me, which whom i'm installed avast to. I read that VM is disabled by default on most PCs-
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@ the kochs The avast installer has the ability to check for VT technology during the install.
However it (VT) must be enabled in the BIOS for NG to function. If during a
custom install the user sees "NG" they can utilize this new technology by enabling
VT in their BIOS.
Thx....question: it seems Avast still installs NG even if the BIOS is disabled ? (assuming the system passes the Avast "capable" check). I ask because my test kind of points to this: https://forum.avast.com/index.php?topic=158629.0 So, wondering if some peoples performance issues on "capable" systems are because BIOS is disabled ?....just a shot in the dark.
If this is true, my concern are basic level computer users. If it install NG even the VM is not enabled and this leads to performance problems, it can very confusing and frustrating to some users. I'm talking people near me, which whom i'm installed avast to. I read that VM is disabled by default on most PCs-
I'm not sure, and by far no expert........learning this as I go but I did do some tests (https://forum.avast.com/index.php?topic=158629.0) and "seems" to indicate this but I'm hoping more informed people/experts comment. Obviously I would not think Avast would intend for the installer to do this but perhaps a "oops" (test escape) thing in their code that obviously can make big difference.
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I read that VM is disabled by default on most PCs-
Or not available in the BIOS.
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@ thekochs How can you test the NG when you are using avast v8.0? ???
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@ thekochs How can you test the NG when you are using avast v8.0? ???
I did not get around to updating my signature.......please read my link...probably more useful to answering your question.
https://forum.avast.com/index.php?topic=158629.0
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It certainly takes a lot less time to simply update your signature that it takes to read the thread. :)
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It certainly takes a lot less time to simply update your signature that it takes to read the thread. :)
My mistake....I keep thinking people are interested in looking for the potential causes of issues.
How silly of me. :(
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It certainly takes a lot less time to simply update your signature that it takes to read the thread. :)
My mistake....I keep thinking people are interested in looking for the potential causes of issues.
How silly of me. :(
Amazing, another post but still no update yo your signature. :o
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Amazing, another post but still no update yo your signature. :o
Really ?......you guys are SUCH jerks.....I had changed my flippin signature to remove the "8" already. OK....since you guys are so fixated on this I'll just remove the whole signature.....done. But since you are so interested in what I have....it is 5 PCs on Avast 9 and one PC on Avast 10 that I am working (testing) with. I spent a couple hours trying some experiments on V10/2015 to hopefully help folks on this Forum with what is clearly a possible issue with NG on people's systems and what do I get for my effort ?.........smartass comments about my profile signature.....ridiculous. >:(
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Take it easy thekochs, lets stick to the topic no need to call people jerks.
Some info:
1]
In order to be able to use NG a system must be capable to use hardware based VM
2]
In order for avast to be able to use NG, hardware based VM must be enabled in the bios.
Strangely enough avast is installing NG on some systems while it is disabled and on other systems it won't.
A (possible?)solution for this is:
- removing avast completely (including using the uninstall tool)
- reboot and enter the bios
- enable the hardware vm support
- boot and perform a fresh install of avast with the NG part
- reboot
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Take it easy thekochs, lets stick to the topic no need to call people jerks.
I was sticking to the topic...but I apologize (trust me I had other words I wanted to post but even less Forum friendly) but seems every time I post something to help people make petty comments.....getting sick of it. Think some of the Mega posters need to throttle back their egos a touch and listen/read the comments and try to help versus their combative attitude.....who knows, they may learn something.
Strangely enough avast is installing NG on some systems while it is disabled and on other systems it won't.
This was my point (thoughts) from my thread where I did some testing. https://forum.avast.com/index.php?topic=158629.0
Of course when I posted my original issue about my PC dropping to its knees I was told my system was bad or I had viruses.....no one wants to even consider that a new release from Avast has bugs. My efforts were not to attack Avast but to help improve. Clearly NG "implemented" on PCs has challenges....and if HW Virtualization is by default DISABLED in most PCs (even if CPU can support)....AND Avast is installing then clearly this is an issue Avast needs to address in their installer. Think of how tech savvy the folks are that come here.....and as noted how few out of 200M do as well......and if the Avast installer is making bad assumption then the problem can really have big impact to the masses. I would expect the average user who installs V10/2015 and PC boots/hangs for long time...or in this case/error for ever.....that they will uninstall Avast and move on.
I agree with your solution......just don't think the average user is going to understand or have patience for this.
IHMO Avast needs to make the installer a little more intelligent and also provide feedback on when it sees a problem like discussed.
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@ thekochs
Just For your information and to clear up your interpretation of what's important and what's not,
Information in your signature helps anyone attempting to assist you in finding the correct information.
It isn't something petty it happens to be important.
Correct help can't be given if the right information isn't available. Making the information available in your signature,
saves everyone time when helping the person with a problem.
This is a support forum.
I also suggest you watch who you call a jerk. >:(
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Some folks sometimes become confrontational here, thekochs. It's best to just ignore them and not lower oneself to that level.
However convinced Avast's fans may be that NG is the next Big Thing, there has been a distinct lack of technical description of just what NG / virtualization accomplishes for malware protection that isn't done (or can't be done) by the three shields. Some propose it's necessary to use NG without a thought to how much overhead or complexity it might add. How much overhead DOES it add (i.e., how much slower are things running)? Does it promote instability because of the increased complexity? How does Avast's NG (Virtual Box) implementation interfere with other things, for example a VMware or HyperVisor installation?
I'm not saying these things are necessarily a problem, but where is the hard info on the subject? Where are the benchmarks?
Anecdotal information will appear in time, from other users.
It's not "evil" or "disruptive" or "stupid" to make a choice not to use a new feature - Avast DOES provide a checkbox for it in the same center column as a lot of other bundled software not everyone finds necessary to use.
Never forget to consider the question: "At what price security?" Not everyone's needs are the same.
-Noel
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You always have a choice, simply don't use it. Same goes for many of the other added items.
If isolating the testing of something potentially dangerous isn't something important, than what is ?
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It might be important to some people for other things they do not be broken and for the performance of the computer not to be badly affected by their anti-malware solution.
Never forget that implementing/following a good security policy for computer use can render Avast an almost never used safety net. How many resources should someone be willing to spend on that? How much slowdown or instability should they be willing to bear?
I say again:
At what price security?
Here's another for you: Ever hear the following phrase?
The operation was a success but the patient died.
-Noel
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It might be important to some people for other things they do not be broken and for the performance of the computer not to be badly affected by their anti-malware solution.
Never forget that implementing/following a good security policy for computer use can render Avast an almost never used safety net. How many resources should someone be willing to spend on that? How much slowdown or instability should they be willing to bear?
I say again:
At what price security?
Here's another for you: Ever hear the following phrase?
The operation was a success but the patient died.
-Noel
You be the judge :)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1414862376304-11374.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1414861924232-94110.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1414862022443-94466.png)
My computer specs are listed in my signature.
If your system isn't up to the specs to handle NG, then you're still protected just missing one of the features that
require more horsepower and a newer computer.
There comes a time when you need to realize that you can't depend on keeping your outdated Computer and OS as safe as
before because the folks that attack our systems have long since updated their technology.
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I don't think we're in disagreement, except with perhaps your doom-n-gloom implication that infection is inevitable if you don't turn on every bell and whistle of Avast. While that might be good advice for the masses, everyone does different things, and it's impossible to generalize. That's why the software has options.
By the way, what tool are you using to gather those stats, Bob?
-Noel
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Guys, ALL I'm trying to point out in my tests is that Avast's V10 "installer" may be installing NG with the BIOS setting DISABLED....even if the system "passes capability". My simple tests and ready some posts seem to indicate this.....but I only threw this out there in the event it is something Avast can look into. My point is "if" this is truly happening....and most PCs even that are HW Virt capable have BIOS option DISABLE.....then this could be a fairly large problem that many users see and can falsely give NG a blackeye as not working on there system. I'm made no argument, comment, etc. about what NG is or is not......just an observation about what may be an Avast Installer bug/loophole.
Information in your signature helps anyone attempting to assist you in finding the correct information.
I find it funny that people will read my signature to "help" me and not the flipping post or link that explains my commentary.....Sorry @bob3160....I call BS on this comment.
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The signature is one of the place we check to give us a clue in attempting to help someone with a problem.
When it's missing it makes the task that much harder and usually prolongs the time it takes to solve the problem.
Since you usually aren't here to ask for help, your assumption is that it's not an important item.
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The signature is one of the place we check to give us a clue in attempting to help someone with a problem.
When it's missing it makes the task that much harder and usually prolongs the time it takes to solve the problem.
Since you usually aren't here to ask for help, your assumption is that it's not an important item.
OK...I can agree with that perspective......agreed.......BUT, it would have been advantage to read the post I made too not just my signature......but point taken.