Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: amfrench on August 23, 2005, 11:51:51 PM
-
I use Windows XP and Outlook 2002. Avast 4.6 (just updated to this version today UNFORTUNATELY) and it is now giving me the following error: 0x8004210A - timed out error from POP server. I can't send or receive email. I now have AVAST completely turned off and it is still (Outlook isn;t) working.
I've searched your webforum without success - WHAT DO I DO???? You guys are killing me and wasting my time!!
Ann :'( :'( :'(
-
This (Avast) is the ONLY anti-virus I use (e.g., NO NORTON) AND I've already increased my time to >400.....HELP!!!
-
Hello amfrench, welcome to the forum :)
Could you please be so kind to have look here and see if it relates to your problem :
http://support.microsoft.com/kb/813514/en-us
Kind regards,
Fast
-
...
...
...You guys are killing me and wasting my time!!
...
With that attitude you won't get an answer that soon... I'm assuring you that no one is killing you, nor wasting your time... ;) Here you can find people just ready to help and nothing else... and they do that for free, no one force them to help other people, but they do that because they like to help those who need assistance...
-
Thanks for the attention and consideration (wish I could get that from the avast guys)....however, this doesn't help. If you search on the MS site for the error code that I am getting (0x8004210A) it will tell you that this is caused by anti-virus software and you must see your specific vendor (in this case avast) for the solution.
I also note that others have had this problem but I don't see a solution prosted....
Thank you,
Ann
-
And what about this one : http://support.microsoft.com/kb/827349/en-us
???
-
...AND I've already increased my time to >400.....HELP!!!
First of all, which provider are you using ? Left-Click on avast! icon in system tray and check your list of providers...
There is no setting to increase the timeout for internet communication inside the provider you're suppose to use... You don't need Internet Mail provider since you don't use Outlook Express... right ? ;)
You use MS Outlook, so you have to terminate Internet Mail provider (if you don't use any other mail client except MS Outlook), and activate OUTLOOK/EXCHANGE provider... of course you have to do that with your Outlook completely shut down... when you activate your Outlook/Exchange provider, then start MS Outlook...
-
Hi i have looked up the error and it is not avast but whoever you are with for your e-mail account what it saids is The operation timed out waiting for a response FROM THE RECEIVING (POP)SERVER, Avast is not your pop server,so I think you owe someone an apoligy
-
Forget about apologies and less-tactical words said.
Let's try to work together to see if we can get this one solved so Ann can use her email again, cheer up :)
-
Hi to the rest of you it is http://support microsoft.com/default.aspx?scid=kb;en-us;813518
-
Does anyone have any idea why this error is being described in so many different knowledgebase articles. all with a different solution ?
-
fast sorry but it annoys me when someone blames avast and dont even read message properly it is her e-mail supplier who is at fault.
-
Ok and how about giving my advice some space please ? I nicely told her to activate her Outlook/Exchange provider, and deactivate Internet Mail provider since she doesn't use Outlook Express, but MS Outlook... quite difference...
-
Fast I typed in number on microsoft k b and that is what came up that number.
-
I understand what you mean Don, but let us not be dragged down by it. Let's try to keep the Avast! forum in a warm and friendly atmosphere. I guess she's frustrated by this all and can imagine a bit how she feels right now.
Let's think positive and work together to solve it :)
-
Hey Don, it's funny, but if you type the number on Google, it comes up with a lot more microsoft support-pages, all with different descriptions of the same problem.
Weird isn't it ?
Well, Ann, have you tried Sasha's solution yet ?
It's certainly the most easy of them all and Sasha knows what he's talking about.
-
So, I guess no one sees my replies.. .maybe I became invisible... how great ! :)
-
Hey Sasha, 8) 8) 8)
It must be the sunglasses ;D
-
ok the one she is using outlet 2002 is what is playing her up and it tells me on what i have printed off that it is her pop server that is at fault if she could tell us who her server is because if they are using nortons then she has to let them no or we do that her server has a virus on it stopping her mail from coming through.
-
My dearest and most wonderful FAST or Evangelist:
(btw never EVER thought I'd speak to an evangelist - go figure)....your link at And what about this one : http://support.microsoft.com/kb/827349/en-us
solved this problem.
Blessings from the depths of my heartless, non-organized religion believing soul.
Ann :) xoxoxoxo
-
All-right !
Everybody happy, all's well that ends well, I'm of for a beer (or two) ;D
Bye,
Fast
-
So next time remember to update your software on regular basis... especially mail clients and web browsers... ;)
One thing still is mistery... where did you increase the timeout internet connection period ? Ther is no sucha a thing in Outlok/Exchange which btw you are supposed to use...
That option can be found just in Internet Mail provider... and you don't need that one... so it tells us you were using the wrong provider as well... ;)
-
ann you ok now, we will help you, ok just dont panic next time. 3 of us all had the same thing.