Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on November 04, 2014, 02:37:34 PM
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> secureline is saying its expired and I need to purchase again but I
> have already paid I am enclosing receipts of the transaction
>
> 28 Oct 2014 11:43:30 GMT
> Transaction ID: 6KH88175V8312672P
>
> Dear janet mary carroll,
> You sent a payment of £7.99 GBP to DigitalRiver UK SARL.
>
> It may take a few moments for this transaction to appear in your
> account.
> ________________________________________
> Merchant
> DigitalRiver UK SARL
> atlanticpaypalukSARLcs@digitalriver.com
> Instructions to merchant
> You haven't entered any instructions.
>
> Description Unit price Qty Amount
> DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
> Subtotal £7.99 GBP
> Total £7.99 GBP
> Payment £7.99 GBP
> Charge will appear on your credit card statement as 'PAYPAL *DRI AVAST
> SOFTWA'
> Payment sent to atlanticpaypalukSARLcs@digitalriver.com
>
> Invoice ID: 14334071600
> Your Avast subscription has successfully renewed
>
> Dear david carroll,
>
> We're glad to report that your subscription has successfully renewed
> and Avast will continue to protect you.
>
> Auto-Renewal Order Summary
>
> Product:
> Avast SecureLine - 1 PC, 1 Month
>
> Order ID:
> 14334071600
>
> Price Charged:
> Subtotal: £6.95
> Tax: £1.04
> Total: £7.99
>
> Next Expiration Date:
> 28 November 2014
>
> The program will update the license itself, so no action from you is
> required.
>
> could you please send me updated license so I can manually input to
> avast
> thanks david carroll
david carroll
User
Quote
Posted on: 30 October 2014 15:54
secureline is saying its expired and I need to purchase again but I have already paid I am enclosing receipts of the transaction
28 Oct 2014 11:43:30 GMT
Transaction ID: 6KH88175V8312672P
Dear janet mary carroll,
You sent a payment of £7.99 GBP to DigitalRiver UK SARL.
It may take a few moments for this transaction to appear in your account.
________________________________________
Merchant
DigitalRiver UK SARL
atlanticpaypalukSARLcs@digitalriver.com
Instructions to merchant
You haven't entered any instructions.
Description Unit price Qty Amount
DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
Subtotal £7.99 GBP
Total £7.99 GBP
Payment £7.99 GBP
Charge will appear on your credit card statement as 'PAYPAL *DRI AVAST SOFTWA'
Payment sent to atlanticpaypalukSARLcs@digitalriver.com
Invoice ID: 14334071600
Your Avast subscription has successfully renewed
Dear david carroll,
We're glad to report that your subscription has successfully renewed and Avast will continue to protect you.
Auto-Renewal Order Summary
Product:
Avast SecureLine - 1 PC, 1 Month
Order ID:
14334071600
Price Charged:
Subtotal: £6.95
Tax: £1.04
Total: £7.99
Next Expiration Date:
28 November 2014
The program will update the license itself, so no action from you is required.
could you please send me updated license so I can manually input to avast
thanks david carroll
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Hi
You can try uninstalling Secureline via Control Panel/ Programs(features) and chose Avast to 'Change'
Untick Secureline from the "tools" column and reboot.
THen reverse procedure and choose Secureline (TICK) then reboot and insert LICENSE. :)
Did that help?
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Hello jan.dave1,
If you open a support ticket please include the log file so we can analyze why this issue is occurring.
You can find the log file by going to Start, Computer, Program Data, Avast Software, Avast, Log. The SecureLine log is a .txt file there.
We should be able to reset your license on our servers so that it works correctly.
Thanks
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Exactly the same thing has just happened to me. Secureline is saying that it has expired, yet a new payment was just taken from my account yesterday. Tried reinserting the License file, but it still says it's expired.
Trying schmidthouse's suggestion mentioned above. Fingers crossed!
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Nope, still not working. Guess i'll be submitting a ticket for this then.
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Note the date of the messages and the expiration dates.
Message date: 28 Oct 2014 11:43:30 GMT
Next Expiration Date: 28 November 2014
Seems correct to me.
I don't see any order/payment for December.
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been having the same issue since november, the program worked well for 2 months before that. I was told through my ticket there is no record of me purchasing any avast products, and when i do a search on the bill name listed on my bank account (DRI*DRI *AVAST SOFTWA MINNETONKA MN) i get a whole lot more "scam" results than i like to see.
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-> https://forum.avast.com/index.php?topic=168189.0