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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tonanet on November 09, 2014, 02:17:49 PM

Title: Problem submitting a new undetected malware sample to avast
Post by: Tonanet on November 09, 2014, 02:17:49 PM

Hello all!

I am submitting a new undetected malware sample to avast using this web form:

http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE

However after the submission, I receive a email message with this message:

"Your email was deleted, if you need to contact us please use web form ..."

Whats the deal here?

Thanks for your time!

Title: Re: Problem submitting a new undetected malware sample to avast
Post by: Pondus on November 09, 2014, 02:30:00 PM

Did you test the sample at www.virustotal.com  ?
Post link to scan result here

Have you tried sending the sample from avast chest? ...... or mail

Title: Re: Problem submitting a new undetected malware sample to avast
Post by: Tonanet on November 09, 2014, 02:46:55 PM

Hello!

I did test with virustotal, here is the link:

https://www.virustotal.com/pt/file/772ad4ff1155808ef46de6e20b64c71f97413057969b4203a65ebfc3ab38c4f2/analysis/1415540643/

I didnt submitted by email or chest... The file is on my android phone... I always download the suspected files to my phone to avoid accidentaly infection on my computer.

Thanks!

Title: Re: Problem submitting a new undetected malware sample to avast
Post by: Tonanet on November 11, 2014, 08:28:43 PM

Anyone else experiencing this behavior when submitting the sample using the form below?

http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE


Thanks for your time!