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Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 16, 2014, 12:43:32 PM

Title: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 16, 2014, 12:43:32 PM

Is this a fraud or a joke? Why can't I use the product I have paid for? I was promised faster operation of my PC and I have paid for GrimeFighter!
 Where is the customer support? Are you joiking?

I will post the entries everywhere that Avast company cheats people

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 16, 2014, 12:54:21 PM

And, as for me I will never ever buy any more products from Avast and I don't recommend to do so to other customers!

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: Asyn on November 16, 2014, 12:57:23 PM

Submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 19, 2014, 09:52:54 PM

Paguei por um produto que não consta na minha conta.Código do boleto: 176/00406776-4. Se não for resolvido, vou procurar os órgãos competentes (Procon). Quero meu dinheiro de volta. Se for preciso envio o comprovante de pagamento.
Aguardo resposta.
Grata >:(

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: schmidthouse on November 20, 2014, 03:08:20 AM

Quote from: rosananehmi on November 19, 2014, 09:52:54 PM

Paguei por um produto que não consta na minha conta.Código do boleto: 176/00406776-4. Se não for resolvido, vou procurar os órgãos competentes (Procon). Quero meu dinheiro de volta. Se for preciso envio o comprovante de pagamento.
Aguardo resposta.
Grata >:(

English please or try here:https://forum.avast.com/index.php?board=21.0 (https://forum.avast.com/index.php?board=21.0) 

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: Davidek on November 20, 2014, 02:11:59 PM

Hi lkushnerenko,

Is it possible to take a screenshot of the issue you have and post it here or send to me?  If you dont' want to take this step I understand since it has been very frustrating obviously.

Please then open a support ticket and post the ticket number here and I will make sure a refund is handled asap.

We are really sorry for this very frustrating experience

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 22, 2014, 04:14:05 AM

i habe a problem like you, i pay for grime fighter, i enter mi license, the grime try to sell me another license but mi license expire until 2015....

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 23, 2014, 06:37:27 PM

Quote from: lkushnerenko on November 16, 2014, 12:54:21 PM

And, as for me I will never ever buy any more products from Avast and I don't recommend to do so to other customers!

i  have the same problem, no answer to me too.

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on November 23, 2014, 08:24:07 PM

It seems I share the same problem

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: Davidek on November 24, 2014, 04:57:36 PM

Hi All,

checking into this issue right now.  Will post back asap with more info and hopefully a resolution.

Thanks,

Davidek

Title: Re: The same Payment made and Grimefighter license not activated, no customer suppor
Post by: REDACTED on January 14, 2015, 06:44:29 PM

Hi everyone,

I have the same problem i can t get my activation code!
I paid for 1 year yesterday i put grime figther on and the i tried to have my activation code on my handy email, it doesn t work further than my payement information.
Now i can t activate the email anymore on my pc, so i can t have the activation code, so i can t have what i paid for.......

Could you help me?

Please it s frustrating!!!!

Title: My orderNr:10558857660/P7eR71, paid to Netgiro 21.11.14, but not installed
Post by: REDACTED on January 26, 2015, 11:29:27 AM

 >:(I have mailed, proved, calleg your Tel.Nr,s, searched help in contact GrimeFighter  ---no result, no proper answer: WHEN WILL
       Grime Fighter be INSTALLED ????????