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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Martin_R on November 18, 2014, 11:57:08 PM

Title: Lastest Windows Update Problems
Post by: Martin_R on November 18, 2014, 11:57:08 PM
I am running IS 2015 (Latest version)

I was prompted (As normal) to install the latest security updates, KB3000850 & KB3011780.
After the reboot my PC was pretty much unresponsive, loads of apps not opening system hung on restart.
Booted up in Safe Mode and all is ok.

I tried a few things and came to the conclusion it was Avast, so I uninstalled it.
After the reboot it worked fine.
Tested uninstalling it and re-installing it.
Basically when installed I have problems, uninstalling Avast and all is ok.

The 2 updates where:
Security Update for Windows 8.1 (KB3011780) 1MB
Update for Windows 8.1 for x64-based Systems (KB3000850) 711MB
Both released 17.11.2014

Any ideas why these updates are causing me these problems?
Title: Re: Lastest Windows Update Problems
Post by: spam_for_ray on November 19, 2014, 12:04:08 AM
Same here, on 2 different PCs.
Some apps do not start / take forever, including many Control Panel items (admin cmd, device manager, uninstall software etc.)
And most notably the System will not shut down. It just displays shutting down and loops forever.

Using avast cleaner to remove avast fixed everything, reinstalling it reintroduced the same problems.
Title: Re: Lastest Windows Update Problems
Post by: Martin_R on November 19, 2014, 12:08:53 AM
Absolutely the issues I am having.
Did you install both updates?

I expect it is KB3000850 that is the problem as this is the big update.
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 19, 2014, 01:27:31 AM
I also have an Avast member with the same problem in the Spanish forum. Installed kb 3000850 and system crawls and Avast bogged down.
Title: Re: Lastest Windows Update Problems
Post by: digmor crusher on November 19, 2014, 01:29:57 AM
I had one update today that I installed, (KB3011780), no problems so far. Seeing that I am not running Avast maybe Avast has a problem with this update.
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 19, 2014, 01:54:01 AM
Reading all posts above. The problem ocurred with kb 3000850 which, it seems, was an optional update. I can not say much about it since I do not run Win 8.1. I am just confirming that there is another Avast user in a similar situation after installing the same KB.
Title: Re: Lastest Windows Update Problems
Post by: Staticguy on November 19, 2014, 02:50:25 AM
Installed a new Windows update today KB3011780 successfully and Avast isn't causing any issues.
Title: Re: Lastest Windows Update Problems
Post by: Alievitan on November 19, 2014, 03:49:07 AM
Was about to install KB3000850 too.  Anyone tried to do a system restore and see if the problem still occurs?  Windows should automatically create a safe state before installing updates. 
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 04:00:20 AM
Wow, hard to tell....seems others having install issues with this on the web.....not necessarily Avast.
However, here is what happened tonight for me.....have five home PCs....all W7 64bit, latest everything, KB3011780 pops up on them.
So on one PC I still have Avast 9.0.2021 I hit install on the KB...it installed and asked for reboot.....which I then got the "Do Not Turn Off PC Windows is Configuring"........sat there for an hour !!!!!!!  So......I did HARD reset with power button and reboot....asked me for boot options and I chose Normal Startup.....Windows Logo and then message on registry updates happening.....took five minutes.....then to login screen.....which had black screen prior for 2-3 minutes....and after login took 3-5 minutes to settle.......all this on a very fast machine.  Did a reboot and all seems OK...Avast 9 stable....all programs seem to run (Office, IE11, Firefox, some other utils I tried, etc.).

So, did same thing above to another PC with Avast 2015/2028 and same "hang" scenario as above.....luckily stable now.

So, on 3rd machine I uninstalled Avast 9 and Avast cleaner then did MS update.
Not only did it not hang the install (config) took only few minutes then reboot.  :)

Any chance Avast's Self Defense Module (Avast 2014 & 2015) is hanging this ?  ???
While the update itself was on few MB in size I did some reading and this update is very intrusive into the O/S.
https://www.winhelp.us/news/146/207/November-s-Patch-Tuesday-squashes-many-critical-bugs.html
Title: Re: Lastest Windows Update Problems
Post by: Gopher John on November 19, 2014, 04:11:11 AM
Installed a new Windows update today KB3011780 successfully and Avast isn't causing any issues.

Same here on 3 machines.  No problems, but we're on Win 7.
Title: Re: Lastest Windows Update Problems
Post by: elnotcho on November 19, 2014, 04:19:26 AM
Everything running smoothly here after installing KB 3011780. Win 7 SP1 64 bit. Avast Free 2015 .2208
Title: Re: Lastest Windows Update Problems
Post by: Alievitan on November 19, 2014, 06:22:09 AM
Just to repeat the problem update is optional update KB3000850 exclusively for Windows 8.1 machines.  Not the critical security update KB3011780 which is for every Windows. 
Title: Re: Lastest Windows Update Problems
Post by: elnotcho on November 19, 2014, 06:35:09 AM
Just to repeat the problem update is optional update KB3000850 exclusively for Windows 8.1 machines.  Not the critical security update KB3011780 which is for every Windows. 

Doesn't appear that way. Read Reply #9
Title: Re: Lastest Windows Update Problems
Post by: Martin_R on November 19, 2014, 10:39:24 AM
I strongly believe it is KB3000850 that is the problem.

I have a work laptop running the same OS (W8.1).
I installed the 1MB security update (KB3011780) no problems at all.

I won't attempt KB3000850 as I believe this give me the same problems as my other PC experienced.
Title: Re: Lastest Windows Update Problems
Post by: the_patcher on November 19, 2014, 03:57:47 PM
Hi,

installed these 2 updates yesterday and my PC is not shutting down/restarting properly.
So it might be related to Avast software....

I'm using Avast 2015 Free, latest version, at least yesterday :)
Windows 8.1 Pro 64-bit.

I will try reinstalling these updates without Avast in a few hours... let's see :)
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 04:23:38 PM
OK....first, I apologize if I slightly hijacked the thread since I was talking about KB3011780...however, misread and thought you had issues there too.  However, perhaps my solution can help on your other KB concern.

Today I did two more PC updates.....same type laptops (DELL) with W7 64bit both MBAM Pro, CryptoPrevent and Avast.
One had V9/2014 & one V10/2015.
On BOTH I disabled (not uninstall) the MBAM & Avast shields......I also went into Avast UI and disabled the Self Defense Module.  I then disconnected Wifi from Internet and did the KB3011780 update (had downloaded prior so only install needed) and it installed very quickly, on re-reboot shutdown it configed in under minute, on reboot Windows finished config under a minute and system was VERY responsive/quick.  I re-enabled all shields and SDM.  All seems well.
Title: Re: Lastest Windows Update Problems
Post by: hans.sturm on November 19, 2014, 04:37:14 PM
I can also confirm here:
three PCs with Win 8.1 x64 running fine with KB3011780,
but all three won't shut down with KB3000850 anymore.
I also experience issus with some other processes as well.


I strongly believe it is KB3000850 that is the problem.

I have a work laptop running the same OS (W8.1).
I installed the 1MB security update (KB3011780) no problems at all.

I won't attempt KB3000850 as I believe this give me the same problems as my other PC experienced.
Title: Re: Lastest Windows Update Problems
Post by: Elevon on November 19, 2014, 04:57:24 PM
Hi,

installed these 2 updates yesterday and my PC is not shutting down/restarting properly.
So it might be related to Avast software....

I'm using Avast 2015 Free, latest version, at least yesterday :)
Windows 8.1 Pro 64-bit.

I will try reinstalling these updates without Avast in a few hours... let's see :)


I had same issue,uninstalling Avast and rebooting fixed ALL issues,ie no longer waits and waits at restart or shutdown,no lag or weird freezes,I tried Win8.1 with its Defender  and no issues after,then  decided to install Panda free version and again no issues,so seems related to those  Windows updates last night and Avast.

So the solution for me was to uninstall Avast and either use Defender  in Windows 8.1 or Panda free.
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 19, 2014, 05:06:33 PM
Another +1 here.

With fully updated Avast 2015 on task and a perfectly functioning system, I updated my test Windows 8.1 x64 Enterprise VM, including optional update KB3002340 (which is huge, and probably can be considered Windows 8.1.2) and it ended up completely borked, with an inability to search for things, broken menus, and popup messages like these attached.  Worst of all, I couldn't complete a reboot.

A full removal with the AvastClear tool cleared up the problem.

Per others in this thread, apparently attempts to reinstall the latest version return the system to a borked state, so I guess it's goodbye to Avast for the time being.

-Noel

Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 19, 2014, 05:16:53 PM
kb 3000850 is a rollup of Win 8.1 and since last Win 8.1 rollup, called also Spk 1, brought so many troubles, Microsoft decided to make this one optional.

http://www.infoworld.com/article/2849357/microsoft-windows/microsoft-ms14-066kb-2992611-schannel-ms14-068kb-3011780-kb-3000850.html

Quote
This November update rollup also includes all previous updates since our last image update in April 2014. This is a convenient single step to bring Windows clients and servers up to date. Unlike our April update, the November update rollup is not required to be able to continue to receive security or other updates.

There is something it does not like Avast or it should be installed without Avast and then install Avast ::) but some Win8.1 and Avast users are found it to be troublesome :(
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 05:20:16 PM
I assume out of the 200 Million Avast users there is a lot of them on Windows 8.x.  ;)
I luckily am on W7 still but I think it would be nice if Avast Team member responded to this thread.....seems a fairly important issue. :o  Can one of the Super Posters ping/PM the key Avast Team folks that review the Forum ?  ....I have no contacts else I would.
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 19, 2014, 05:43:13 PM
Can one of the Super Posters ping/PM the key Avast Team folks that review the Forum ?

Don't worry I've seen a couple of them already reading the thread. A minute ago petr.chytil  (https://forum.avast.com/index.php?action=profile;u=221323) was doing it.
Title: Re: Lastest Windows Update Problems
Post by: ulrich.pamp@web.de on November 19, 2014, 05:45:20 PM
same to me with KB3000850 AND AVAST! installed.
It would be urgent that AVAST Support recognizes the problem. Otherwise a lot of people uninstall AVAST and wait until a fix exists.
Folks from AVAST, check it please
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 19, 2014, 06:10:15 PM
I to am running Avast and KB3000850 with 8.1. Stuck on rebooting since installing this update. I have ran sfc /scannow and all is fine according to system files.

Is the only solution to uninstall avast to clear up this issue? while things get fixed either Avast/ Microsofts end.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 06:12:51 PM
For KB3000850 on 8.1 has anyone tried to disable Avast Shields and also go into Avast UI under Settings>Troubleshooting and uncheck Self Defense Module........THEN try Windows Update.  You can re-enable all this after reboot.

I would try and post but I'm all W7.
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 19, 2014, 06:26:15 PM
I tried reinstalling Avast from the standalone installer and it re-borked my system.

Avast 2015 (10.0.2208.712) is now fundamentally incompatible with Windows 8.1, fully updated with the latest optional update.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 06:26:46 PM
I am just downloading that update now, I have an image just in case :)

I will let you know how it goes
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 19, 2014, 06:32:44 PM
A.  Make sure you have the latest AvastClear for version 10 on hand.

B.  You'll need to run it without booting into Safe Mode first.

C.  You'll want to run it again in Safe Mode after the above restores rebootability.

Amazingly, everything else seems to work with the KB installed and Avast not.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: Patrick2 on November 19, 2014, 06:34:29 PM
Experienced Same issues, Mine hung on Preparing PC, don't turn off computer for over an hour, powered off, and restarted hard, and couldn't open Programs and Features, IE Window wouldn't work,  Skype wouldn't work on my 8.1 64bit with Media Center Machine. 

Laptop couldn't access for a while Avast forum, so i ended up doing a full hard disk wipe, and starting full reload, Windows 7 64bit, then Windows 8.0, then finally if all goes well 8.1 Install via the app store, only way to do it for me, won't take my key any other way. 

Will make room for image after all this on external drive, this is a major pain

Title: Re: Lastest Windows Update Problems
Post by: mziskandar on November 19, 2014, 06:41:41 PM
Currently I have Avast 10.0.2208.712.
Uninstalled and reinstalled didn't work with Windows 8.1 64 updated.
What I've done.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 06:44:10 PM
A.  Make sure you have the latest AvastClear for version 10 on hand.

B.  You'll need to run it without booting into Safe Mode first.

C.  You'll want to run it again in Safe Mode after the above restores rebootability.

Amazingly, everything else seems to work with the KB installed and Avast not.

-Noel
No need for that the image is only a few hours old :)
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 19, 2014, 06:45:49 PM
Is there any logs or anything we can provide to get this issue resolved asap ?
Title: Re: Lastest Windows Update Problems
Post by: LagunaJim on November 19, 2014, 06:48:58 PM
So I just received a useless reply from Avast tech support about this.  I opened a ticket last night saying that since KB3000850 Windows Explorer freezes, windows won't cleanly shut down, etc. -- until I uninstalled Avast.

I suggested that Avast didn't break Windows, that Windows broke Avast -- but that nevertheless Avast will need to try to fix Avast to remove the incompatibility.

Here's the response I received from support -  I replied and told him his answer didn't help, and that I was not getting a false-positive virus report but freezes/crashes/crap.

Hello,

this would be most probably the new malicious software removal feature from Windows. It is common that one security software is finding the positive threats in other security software`s database which contains samples of viruses, as every antivirus application do. So that is why is not recommended to use two different antiviruses on one machine, because there will be 100% conflicts and it can cause damage of your system. Do not worry Avast is 100% threat clean.

Best Regards
Albert Fiala


Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 07:05:01 PM
A.  Make sure you have the latest AvastClear for version 10 on hand.
B.  You'll need to run it without booting into Safe Mode first.
C.  You'll want to run it again in Safe Mode after the above restores rebootability.

How do you do the above in bold ?  .....I'm assuming you can't get into regular Windows or Safe Mode ?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 07:11:54 PM
November roll up installed first https://support2.microsoft.com/kb/3000850?wa=wsignin1.0  now about to install the dreaded KB3000850
Title: Re: Lastest Windows Update Problems
Post by: KevTech on November 19, 2014, 07:14:24 PM
Installed KB3000850 and KB3011780 when they were first released 11/18 and have not had any issues at all.

Win 8.1 x64

I do not have NG or any of the other tools installed.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 19, 2014, 07:18:01 PM
Installed KB3000850 and KB3011780 when they were first released 11/18 and have not had any issues at all.
Win 8.1 x64
I do not have NG or any of the other tools installed.

Interesting note......I only have shields installed..........nothing else....but again I'm only W7.
Title: Re: Lastest Windows Update Problems
Post by: stewart8 on November 19, 2014, 07:26:50 PM
Suffered the same problems as other users after applying the optional update.

Then after removing avast by using the avastclear app while in Safe mode, the problems have gone away.

Clearly it is a conflict between avast and something that has changed with this update.

Gonna go back to the previous restore point and reinstall avast, hopefully the problem can be resolved soon so that the update can be applied without these problems.
Title: Re: Lastest Windows Update Problems
Post by: virginia1 on November 19, 2014, 07:29:37 PM
It only happens with windows 8.x.  My Windows 7 laptops work just fine.  There is definitely a problem with KB3000850 and Avast 2015 Internet Security. 

What I did was first removed avast.  Then I uninstalled the KB3000850 and then reinstalled Avast and all is working again.  There is a capability problem between Avast 2015 and KB3000850.  Any idea when you will have a fix?
Title: Re: Lastest Windows Update Problems
Post by: Nicholas K on November 19, 2014, 07:35:38 PM
Same problem for me too on Window 8.1 Pro 64bit and Avast Pro 2015. Computer lags, programs not working and computer not being able to restart or shutdown. I removed the update KB3000850 using system restore. Hope Avast or Microsoft has a fix for this problem as soon as possible.
Title: Re: Lastest Windows Update Problems
Post by: gedukas1979 on November 19, 2014, 07:44:25 PM
2 laptops with Windows8.1, one work fine after update kb300850 (Samsung intel i5), another dead (HP 455 amd a8-7100),both of them use Avast internet security 2015 (sorry for my english)  :)
Title: Re: Lastest Windows Update Problems
Post by: Spulci on November 19, 2014, 08:07:10 PM
Same problem here on Win 8.1 64bit after yesterday Tuesday update. Waiting for a fix soon
Title: Re: Lastest Windows Update Problems
Post by: cmolinap on November 19, 2014, 08:10:02 PM
Hi,

I uninstalled it KB3000850. He is guilty as charged. I did and every is working fine, including Avast 2015 Free.

Really the most important update is KB3011780. So, I left installed KB3011780 and KB3014442.

Windows 8.1 Pro w/WMC 64 bits spanish version. Totally updated.

Good luck. Don't worry, do it!!
Title: Re: Lastest Windows Update Problems
Post by: the_patcher on November 19, 2014, 08:29:15 PM
What I did:
1. Started Windows in Normal Mode
2. Uninstalled Avast AV Free through Control Panel (first time the Uninstaller reported error, but the second time it worked) - it takes a while till the uninstaller appears, so be patient.
3. Rebooted normally - did not work, so hard reset.
4. Rebooted in Safe Mode.
5. Used http://www.avast.com/uninstall-utility to remove all Avast software.
6. Rebooted in Normal Mode

I did not re-install any Windows Updates, as the standalone installers for the latest updates are saying that the updates are already installed.

Win 8.1 Pro, 64-bit.

Now using Windows Defender :( but everything appears to be working again :)
Title: Re: Lastest Windows Update Problems
Post by: Patrick2 on November 19, 2014, 08:32:12 PM
Found this out via another site

The 711mb update is Microsoft quiet release of WIndows 8.1 update 3,  Details on this link

http://www.winbeta.org/news/microsoft-has-quietly-released-windows-81-update-3-november-update


So perhaps with them quielty releasing it, resulted in Avast not being ready for this?


Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 08:47:42 PM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem.  Maybe installing the November rollup first resolved any problems
Title: Re: Lastest Windows Update Problems
Post by: cobra11murderer on November 19, 2014, 09:00:58 PM
I updated to kb3000850 on windows 8.1.1, on 2 computers both having issues with avast now not loading completely and forget about shuting them down or restarting.. much less opening things.., one is my main the other is a clean install pc...

idk if microsoft put out a bad update or what but ive done uninstalled and reinstalled avast to no success whats so ever
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 09:02:24 PM
Install the November update first, that is what I did https://support2.microsoft.com/kb/3000850?wa=wsignin1.0
Title: Re: Lastest Windows Update Problems
Post by: Spulci on November 19, 2014, 09:45:12 PM
Install the November update first, that is what I did https://support2.microsoft.com/kb/3000850?wa=wsignin1.0

Yes but you read about this issue in advance as I can understand. Now my computer is affected by this issue. Uninstalling Avast does fix this issue...reinstalling it makes issue appear again....

So let's wait for an official statement from Avast and/or Microsoft
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 19, 2014, 10:06:13 PM
Not really as I had the November rollup downloaded ready to install
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 19, 2014, 11:59:16 PM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem. Maybe installing the November rollup first resolved any problems

I don't follow. You mean you installed KB3000850 before installing the other patch KB3011780 ?
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 20, 2014, 12:05:00 AM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem. Maybe installing the November rollup first resolved any problems

I don't follow. You mean you installed KB3000850 before installing the other patch KB3011780 ?

Did you read reply 49?
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 20, 2014, 12:18:21 AM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem. Maybe installing the November rollup first resolved any problems

I don't follow. You mean you installed KB3000850 before installing the other patch KB3011780 ?

Did you read reply 49?

Sorry, but the November update KB 3000850 is the one being blamed for all the botched systems. So. If essexboy says, he installed it first, it does not make sence in my book. First to what ? Also since English is my second language, I am trying to confirm what he meant by it or did exactly.
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 20, 2014, 01:03:42 AM
i have posted a post on the MS support forums explaining the issue i have in hope either MS can help solve the problem or Avast can find out what is causing the problem and correct it. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/major-issues-with-kb3000850/5cb4cddd-52da-44af-9fd5-3ae1a72b0b1a The more people who speak up may help in getting this issue fixed sooner i hope.
Title: Re: Lastest Windows Update Problems
Post by: substorm on November 20, 2014, 01:35:18 AM
@Steve33: thanks for pushing MS to look at this riddiculous update.  I have experienced the same issue last night and almost wanted to throw the computer out the window considering it took forever to install only to screw up everything.
At one point I was almost certain my hard drive is toast since even opening up System or using Winrar would slow down to snail's pace and the HD light was almost solid.  I checked right away in Task Manager and Avast32 process was just hogging the drive.  It must be some compatibility issue where Avast if fighting against the introduced update changes/features.  Or maybe it's something to do with x86 vs x64 architecture. I am running Windows 8.1 x64 Pro with Media Center.
Title: Re: Lastest Windows Update Problems
Post by: cobra11murderer on November 20, 2014, 01:50:05 AM
@Steve33: thanks for pushing MS to look at this riddiculous update.  I have experienced the same issue last night and almost wanted to throw the computer out the window considering it took forever to install only to screw up everything.
At one point I was almost certain my hard drive is toast since even opening up System or using Winrar would slow down to snail's pace and the HD light was almost solid.  I checked right away in Task Manager and Avast32 process was just hogging the drive.  It must be some compatibility issue where Avast if fighting against the introduced update changes/features.  Or maybe it's something to do with x86 vs x64 architecture. I am running Windows 8.1 x64 Pro with Media Center.

same thing happened to my systems, both mine are x64 windows 8.1.1 pro and regular doesnt really matter.., the uninstaller in safemode saved it..

hopefully this all gets straightend out soon, I already put another antivirus on my main pc for now its working great but never really cared for it... at least its something
Title: Re: Lastest Windows Update Problems
Post by: ArMay on November 20, 2014, 02:06:39 AM
@Steve33: thanks for pushing MS to look at this ridiculous update...
I think MS never will care about problem with AVAST products...

Only AVAST users report about problems with last update!!!

I'm sure that AVAST will resolve any problem compatibility with any MS products, not MS!
and
I'm wattling the information from AVAST now or even new version AVAST as soon as possible, not any fix update from MS!

AVAST, please give us any info about conflict between AVAST product and last MS update.
Thank you for your business.
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 20, 2014, 03:23:13 AM
I'm back with the update installed and no problems at all. 

I tried installing Avast after the update and Avast seemed to work with no problems at all - until after the first reboot.

Did you reboot after all the installs were done?

-Noel
Title: Re: Lastest Windows Update Problems
Post by: MSjx on November 20, 2014, 04:38:47 AM
I've also had this problem on my Win 8.1 Lenovo laptop.  Everything was fine until the update and then the usual inability to restart that everyone else has had.  In addition though I am not able to install or uninstall any programs or make any real system changes.  After three attempts to uninstall Avast in safemode using the avastclear I eventually got it to remove Avast.

I can now restart my laptop but it hangs (takes 3 minutes) at sign-in and I still can't install or uninstall applications.
Title: Re: Lastest Windows Update Problems
Post by: EdiTL on November 20, 2014, 05:59:25 AM
I have same problem.

I am running Windows 8.1 Pro. Installed Win Update KB3000850 and after restart upon update installation I had all sort of problems, like: cannot open Control Panel, cannot open some files, and computer was so slow that was impossible to work. I have noticed that I did not have avast icon in the notification area upon restart, as well. Shut down did not turn off computer and restart did not worked at all. 
 
After few queries on google I have uninstalled Avast and computer start working normally again. Later, I have reinstalled IS and free version for few times. I have disabled few options during installation like: NG, Secure DNS, Safe zone and some other and that did not resolve anything, computer was sluggish all the time with avast installed.

I have removed avast completely. Now, computer working like a charm.

When we can expect the fix from Avast?
Title: Re: Lastest Windows Update Problems
Post by: praesesza on November 20, 2014, 06:34:44 AM
Same issue here on Win 8.1 x64 after KB3000850 while running the latest avast. Going to uninstall avast now in safe-mode...

UPDATE: Removing Avast fixed all the issues.
Title: Re: Lastest Windows Update Problems
Post by: R. Hansen on November 20, 2014, 07:25:19 AM
Confirmed KB3000850 (http://support.microsoft.com/kb/3000850) breaks Avast! 2015.10.0.2208 and Windows 8.1 x64 when used together. I had to do a system restore to get my system functional again. Please fix.
Title: Re: Lastest Windows Update Problems
Post by: cobra11murderer on November 20, 2014, 07:43:53 AM
I have same problem.

I am running Windows 8.1 Pro. Installed Win Update KB3000850 and after restart upon update installation I had all sort of problems, like: cannot open Control Panel, cannot open some files, and computer was so slow that was impossible to work. I have noticed that I did not have avast icon in the notification area upon restart, as well. Shut down did not turn off computer and restart did not worked at all. 
 
After few queries on google I have uninstalled Avast and computer start working normally again. Later, I have reinstalled IS and free version for few times. I have disabled few options during installation like: NG, Secure DNS, Safe zone and some other and that did not resolve anything, computer was sluggish all the time with avast installed.

I have removed avast completely. Now, computer working like a charm.

When we can expect the fix from Avast?


same symptoms I experienced on two machines.. I believe this is only the 8.1.1 x64 version issue
Title: Re: Lastest Windows Update Problems
Post by: KevTech on November 20, 2014, 07:54:42 AM
Confirmed KB3000850 (http://support.microsoft.com/kb/3000850) breaks Avast! 2015.10.0.2208 and Windows 8.1 x64 when used together. I had to do a system restore to get my system functional again. Please fix.

Not for everyone.

My system is the same as before the update in fact I was surprised when I saw people were having issues.

Part of the update was Defence-in-depth security and Schannel hardening

Maybe that is why some are having issues.
Title: Re: Lastest Windows Update Problems
Post by: Radeon123 on November 20, 2014, 10:59:01 AM
Completely broke my perfectly working 8.1 with Avast Pro 2015. As others have had, couldn't shutdown/restart, IE crashed on opening, control panel unresponsive.

Removed Avast using the cleaning tool in Windows (not safe mode), rebooted and everything worked great. Until Avast fix this issue, I have removed the new update and reinstalled Avast and everything is working fine again.

What a mess.

Hope this gets fixed ASAP as this is a serious issue.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 20, 2014, 11:47:40 AM
Last update i was having a language problem with avast?

Now with this update of win 8.1 i have more then only the language problem.
IE wont open, system settings wont open and a few others.
Then after a reboot i couldt not go online and what more.
Need to use my computer to see what is wrong here, and see lots of post here on this forum.
Been busy whole afternoon to uninstall Avast ( and also use the tool in safemode ).
Now avast is gone, and i guess i will not re install it again.
After so many years, i think i say bye bye to avast ( was having more problems since i have win 8.X and avast )

And my laptop is working good and fast.
And without any problems ( quick reboot, start and shutoff. ANd files and programs  are opening also alot quicker then before with avast)
Title: Re: Lastest Windows Update Problems
Post by: Lord_Ami on November 20, 2014, 11:53:02 AM
I can also confirm it.

W7 x64 with all latest updates. It did not occur after initial restart (to apply updates) but after second or so...
Title: Re: Lastest Windows Update Problems
Post by: count on November 20, 2014, 12:54:28 PM
Windows 8.1.1, all the updates till now.
Same here, same problems, same way. Uninstalling Avast fixed all the issues brought by KB3000850. Issues (at least at my end) were, problems with:
Control Panel,
God Mode (some other win functions too),
No shutdown or restart,
Hybrid Shutdown works to some extent (Shuts Windows but not computer)
After Avast uninstall ( Avast own tool in safe mode), Windows Defender is not returned to previous state and WD service is completely missing. Dism /online repairs did not bring it back.
To top it all, no valid response from Avast team, explanation how windows update broke Avast is completely unsatisfactory, ignoring problem, even more so.
Not caring for their product or customers, put's any product on my black list despite many years of use, recommendations and installations on many computers, mine or customer's ( both free and commercial versions). I didn't notice any other major AVs to have those problems.     
In conclusion, Avast has slipped badly lately. Not working on Win 10 TP (while many other AVs do), I can get over but braking a major OS is unforgivable. Ad to that affair with spying and it's enough for me to wish it a swift demise.
My recommendation on many IT forums I'm active on, will be BYPASS AVAST !!! GET RID OF IT if you use it. !!!
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 20, 2014, 12:58:56 PM
My system is the same as before the update in fact I was surprised when I saw people were having issues.
Have you rebooted your PC a second time after the install ?
Seems some are affected right at install reboot..........some after an additional reboot.

Can one of the Super Posters ping/PM the key Avast Team folks that review the Forum ?
Don't worry I've seen a couple of them already reading the thread. A minute ago petr.chytil  (https://forum.avast.com/index.php?action=profile;u=221323) was doing it.
Avast Team.........where are you ?

NEEDED: Bootable Util (CD/USB) for Uninstall/Clear
P.S.  I mentioned this in many threads over the past......Avast needs a util that will cleanly uninstall a locked-out/bricked machine.  Yes, I know there is AvastClear (which is AWESOME) but that requires you to be able to get into Safe or Windows mode.  What happens if machines cannot get there ?  I fear as Avast gets more intrusive into O/S this can/will happen.
My suggestion, as I've asked before, is a util (ISO) that people can burn to CD (or USB stick) that is "bootable" so a user can boot to this program and brute force delete/uninstall ALL Avast remnants.  Avast does have Rescue CD but that is A/V removal type app.  I cannot stress how important something like this simple util could be to Avast and its users.  I hope Avast Team will consider/develop.....it would not be hard....maybe a days work by Avast developer.
Title: Re: Lastest Windows Update Problems
Post by: count on November 20, 2014, 01:08:26 PM
+1
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 20, 2014, 02:35:39 PM
I have been able to uninstall KB 3000850 as booting the machine up this morning avast was giving errors and not functioning correctly, I then proceeded to attempt to uninstall KB3000850 and for the first time in over 30 attempts i was able to do so. Which i am guessing was down to Avast not functioning correctly.

If you are still having issues with it i suggest you post in the thread i opened with MS in hope both Avast and MS can work something out to fix things asap.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/major-issues-with-kb3000850/5cb4cddd-52da-44af-9fd5-3ae1a72b0b1a. Because so far both avast and ms have been very quite with saying anything up until this point. :(
Title: Re: Lastest Windows Update Problems
Post by: benad on November 20, 2014, 03:27:11 PM
I can confirm I experienced the same issue with KB 3000850 on Win 8.1 64-bit. Of course I was unable to uninstall that patch, so I had to boot in safe mode to uninstall Avast, and I had no problem anymore.

Another odd observation: I run my Win 8.1 partition both through VMware Fusion and dual-booting on my MacBook Pro, and the issues appeared only when it was running under VMware. I highly suspect there's a race condition or timing that triggers the issues on slower computers.

Yet another odd observation: I kept trying to reinstall the VMware Additions to see if it makes any difference, and the installer would get stuck trying to install the VMware Thin Print drivers. After uninstalling Avast, I could install the Additions without problem.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 20, 2014, 03:59:42 PM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem. Maybe installing the November rollup first resolved any problems

I don't follow. You mean you installed KB3000850 before installing the other patch KB3011780 ?

Did you read reply 49?

Sorry, but the November update KB 3000850 is the one being blamed for all the botched systems. So. If essexboy says, he installed it first, it does not make sence in my book. First to what ? Also since English is my second language, I am trying to confirm what he meant by it or did exactly.
No I installed the other two updates first... I left the big (bad ) one 'till later

Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 20, 2014, 04:04:53 PM
I'm back with the update installed and no problems at all.  I had problems downloading it as MS went unresponsive several times. 

But, the install took about 5 minutes and I am now up and running with no problem. Maybe installing the November rollup first resolved any problems

I don't follow. You mean you installed KB3000850 before installing the other patch KB3011780 ?

Did you read reply 49?

Sorry, but the November update KB 3000850 is the one being blamed for all the botched systems. So. If essexboy says, he installed it first, it does not make sence in my book. First to what ? Also since English is my second language, I am trying to confirm what he meant by it or did exactly.
No I installed the other two updates first... I left the big (bad ) one 'till later


Thank you.
Title: Re: Lastest Windows Update Problems
Post by: RejZoR on November 20, 2014, 04:10:09 PM
I've installed them all and i don't see any difference.
Title: Re: Lastest Windows Update Problems
Post by: __alex on November 20, 2014, 04:18:16 PM
Same problem after installing KB3000850. Windows 8.1 x64, Avast Free 2015.

BTW, is there a ticket or bug report about this issue?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 20, 2014, 04:25:19 PM
It would be useful to find out what the commonality is apart from Avast, especially as it has not affected all windows 8.1.1 with Avast
Title: Re: Lastest Windows Update Problems
Post by: radek.svoboda on November 20, 2014, 04:34:37 PM
The same here with Avast Endpoint protection plus. IE wont start, PC wont shutdown or reboot, Visual Studio's post-build was not working (probably cmd was screwed). I uninstalled Avast without switching to Safe Mode (killing all its processes first) and the issues were fixed after shutting off power manually. I switched to Windows Defender and I will probably not pay again for this software as the only thing it does is it bothers me with many FPs.
Title: Re: Lastest Windows Update Problems
Post by: smeyo42 on November 20, 2014, 04:50:34 PM
It would be useful to find out what the commonality is apart from Avast, especially as it has not affected all windows 8.1.1 with Avast


Maybe logitech SetPoint software? I have it and I saw it mentioned couple of times by other guys. But it's just a wild guess, I can't see a way how could SetPoint affect OS in such a way...
Title: Re: Lastest Windows Update Problems
Post by: drtweak on November 20, 2014, 05:05:21 PM
I'm not 100% sure this is totally related to NG and installing this update. I have updated 4 systems with NG enabled and haven't had a single issue.

Just want to add this to help the devs narrow down the cause of these problems.

 :)
Title: Re: Lastest Windows Update Problems
Post by: creyl on November 20, 2014, 05:27:47 PM
I was close to reinstalling windows because my computer is a mess after this latest update. I'm getting errors like "server execution failed" a little here and there and my pc won't shut down, log off or restart. Will have to try to uninstall avast when I get home until it is found what exactly is the cause of this. If it is not only avast.
Title: Re: Lastest Windows Update Problems
Post by: awstam on November 20, 2014, 05:57:48 PM
no need to uninstall avast..

what i did (2 pc's)

went to control panel -> programs and features (cause right click on the strt button and going to programs and features doesnt work)

then view installed updates. scrolled down to windows updates. found KB3000850 and clicked remove. windows then does stuff and tries restarting.. everytime it got stuck on restarting i held the power button in. and then manualy started it.

can confirm both machines are working ok
Title: Re: Lastest Windows Update Problems
Post by: stubal on November 20, 2014, 06:15:41 PM
I have 2 Windows 8.1 machines. On one I am having all those problems that have been mentioned here. Microsoft Support is currently in the process of reinstalling Win 8.1 on that machine via remote hookup. The second machine has both Avast 2208 and KB3000850 and it works fine.
Title: Re: Lastest Windows Update Problems
Post by: count on November 20, 2014, 06:22:59 PM
no need to uninstall avast..

what i did (2 pc's)

went to control panel -> programs and features (cause right click on the strt button and going to programs and features doesnt work)

then view installed updates. scrolled down to windows updates. found KB3000850 and clicked remove. windows then does stuff and tries restarting.. everytime it got stuck on restarting i held the power button in. and then manualy started it.

can confirm both machines are working ok
The idea is to be able to keep both, when it comes to choosing one, it's better to keep updates than some iffy AV.
Title: Re: Lastest Windows Update Problems
Post by: djc5166 on November 20, 2014, 06:56:51 PM
Same issue here with W8.1 x64 and all latest updates.

On system boot, several start up applications fail to launch. I am also just having general stability issues as well.
Title: Re: Lastest Windows Update Problems
Post by: Alun2 on November 20, 2014, 07:32:28 PM
I have experienced this problem with two Windows 8.1 (64bit) PC's that were running Avast 2015 Free. Straight after installing the update KB3000850 the problems started. IE11 would not open (hangs for a while then closes when opened). PC's will not shutdown/restart (only manual shut down via power button worked).  Control panel functions and certain windows explorer  right clicks do not work.

I uninstalled KB3000850 and both PC's now work perfectly.

I then tried a PC with a clean windows 8.1 with all updates including KB3000850 but no Avast and all works perfectly, therefore can only conclude the problem is Avast 2015. however I am reluctant to run without Avast so for now I am not installing the KB3000850 update on the original PC's.

Its shame that so many posts indicate that there has been a lack of Avast support on this matter, I would like to remain loyal to Avast but ultimately if this issue is not addressed soon I will need to look elsewhere for a suitable AV.
Title: Re: Lastest Windows Update Problems
Post by: Foola on November 20, 2014, 07:49:22 PM
Same issue here with Windows 8.1 x64 and KB3000850 (Windows 8.1 Update R2 / Windows 8.1 R4)

KB3000850 not Update 3
KB3000850 Replace KB2919355 = Windows 8.1 Update R2
winblue_r4.141028-1500 = Windows 8.1(Blue) R4


What I did:
1.Avast 2208 (Only File system shield, Web Shield)
Disable File system shield, Web Shield, Self Defense Module, HW virtualization

2.Update KB3000850

3.Restart & Login

4.Same problem here

5.Open Task Manager
Runonce.exe /Run6432 causing this issue?

6.Uninstall Avast in safemode

7.Restart & Login

8.Open Task Manager
Runonce.exe /Run6432 don't exist
Title: Re: Lastest Windows Update Problems
Post by: KevTech on November 20, 2014, 08:31:52 PM
Have you rebooted your PC a second time after the install ?
Seems some are affected right at install reboot..........some after an additional reboot.

Rebooted, shutdown, sleep many times since 11/18 (first install date of updates) and no issues.

RejZoR also posted he has no issues.

I've installed them all and i don't see any difference.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 20, 2014, 08:36:39 PM
That is not a known Avast file, and as it is run once I would suspect it has something to do with the update
Title: Re: Lastest Windows Update Problems
Post by: pk on November 20, 2014, 09:13:37 PM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).
Title: Re: Lastest Windows Update Problems
Post by: ArMay on November 20, 2014, 09:19:38 PM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).
Good job AVAST!
Thank you for your business!
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 20, 2014, 09:28:10 PM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).
Good job AVAST!
Thank you for your business!

Thank you avast
Title: Re: Lastest Windows Update Problems
Post by: MSjx on November 20, 2014, 09:31:09 PM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).

How will this work for machines that are still bricked after uninstalling Avast?  I have Avast and the update uninstalled now and while restarting and shutting down have been fixed I can still make no system level changes like installing or uninstalling.
Title: Re: Lastest Windows Update Problems
Post by: ArMay on November 20, 2014, 09:47:07 PM
How will this work for machines that are still bricked after uninstalling Avast?  I have Avast and the update uninstalled now and while restarting and shutting down have been fixed I can still make no system level changes like installing or uninstalling.
If you don't have BACKUP your HDD (Macrium Reflect works with Win 8.1 for me)
MAY BE you should try
at the first "sfc /scannow" from CMD (as admin!) and if any problem not fixed
the second "Dism /Online /Cleanup-Image /RestoreHealth" in same CMD as admin...
IMHO
P.S. ... to have BackUp - the best choice...
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 20, 2014, 09:59:46 PM
I'm not being able to install this update.
I also downloaded it manually and can't apply.
I don't know if I'm lucky as the problems it brings or unlucky that have my Windows Updates broken.

I'm on Windows 8.1 x64.
Title: Re: Lastest Windows Update Problems
Post by: R. Hansen on November 20, 2014, 10:01:01 PM
Quote
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).

That's great news. Thank you Avast team. How will we know when it is safe to install the Windows update? You seem to be saying Avast will automatically patch?

I have "Program" patching set to ask me if I want to patch, and "Virus Definitions" patching as automatic. Is it coming via the "Virus Definitions?"

Thanks for clarifying. I don't want to go through another System Restore.
Title: Re: Lastest Windows Update Problems
Post by: nannunannu on November 20, 2014, 10:01:51 PM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).

How will this work for machines that are still bricked after uninstalling Avast?  I have Avast and the update uninstalled now and while restarting and shutting down have been fixed I can still make no system level changes like installing or uninstalling.

You are going to need to boot into system recovery and restore from a restore point that occurred prior to the MS updates...  Then wait for the avast patch, then re-apply the MS updates...  I can confirm (two machines just got hit with this) that it isn't patched on the Avast side yet...
Title: Re: Lastest Windows Update Problems
Post by: pk on November 20, 2014, 10:02:01 PM
I'm not being able to install this update.
I also downloaded it manually and can't apply.
I don't know if I'm lucky as the problems it brings or unlucky that have my Windows Updates broken.

I'm on Windows 8.1 x64.

You need to install all available updates. Then you'll be able to install KB3000850. I had the same problem.
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 20, 2014, 10:07:05 PM
I'm not being able to install this update.
I also downloaded it manually and can't apply.
I don't know if I'm lucky as the problems it brings or unlucky that have my Windows Updates broken.

I'm on Windows 8.1 x64.

You need to install all available updates. Then you'll be able to install KB3000850. I had the same problem.
No. It does not work. I've installed the other two: Windows8.1-KB3014442-x64 and Windows8.1-KB3003057-x64.
The Windows8.1-KB3000850-x64 fails all the time.
Title: Re: Lastest Windows Update Problems
Post by: KevTech on November 20, 2014, 10:13:12 PM
You need to install all available updates. Then you'll be able to install KB3000850. I had the same problem.

You must install at least KB2919355 (http://support.microsoft.com/kb/2919355) before trying to install KB3000850 (http://support.microsoft.com/kb/3000850) but might as well install all of the updates as only KB3000850 was optional.
Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on November 20, 2014, 10:31:47 PM
You need to install all available updates. Then you'll be able to install KB3000850. I had the same problem.

You must install at least KB2919355 (http://support.microsoft.com/kb/2919355) before trying to install KB3000850 (http://support.microsoft.com/kb/3000850) but might as well install all of the updates as only KB3000850 was optional.

Yes, I believe that is correct.
The KB2919355 (and Reboot) is the essential update requirement for the KB3000850 update to succeed

Edit: additional
Title: Re: Lastest Windows Update Problems
Post by: creyl on November 20, 2014, 10:35:58 PM
What would be the best thing to do right now? Wait for the avast update or remove avast until it is fixed? Will both get rid off all problems completely do you think? I saw someone mention that his pc is "bricked".
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 20, 2014, 11:11:17 PM
Why is it necessary to install an optional windows update?   ???
Title: Re: Lastest Windows Update Problems
Post by: RichardEb on November 20, 2014, 11:14:56 PM
Why is it necessary to install an optional windows update?   ???

because....toô late to ignore the update^^
Title: Re: Lastest Windows Update Problems
Post by: petr.chytil on November 20, 2014, 11:34:17 PM
Can one of the Super Posters ping/PM the key Avast Team folks that review the Forum ?

Don't worry I've seen a couple of them already reading the thread. A minute ago petr.chytil  (https://forum.avast.com/index.php?action=profile;u=221323) was doing it.

Sorry for the late reply, even though we were aware of the issue, it took some time to find the root cause of the problem. As pk already described, we will release an EmUpdate as fast as possible.
Title: Re: Lastest Windows Update Problems
Post by: Patrick2 on November 20, 2014, 11:50:11 PM
Problems with my PC remain

did a clean install of Windows 8.0, updated to 8.1, stayed on Windows Defender, did all the updates, had issues with the Kb300850 one still even then possibly, did  a Windows 8.1 Reset, and still having issues even without the update installed, and Avast installed,  Store apps corrupted, Windows app store not working right, but I guess I can fix those, or end up doing another clean install of Windows 8.0, then 8.1  (don't have 8.1 media, just store download)


Will Avast patch solve some of these issues?  should I wait before doing anymore repair?
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 21, 2014, 12:02:48 AM
We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).

Thx....good news for W8.x and Avast v10/2015.
It does not seem to be a W7 issue but I wanted to ask since Avast is still supporting V9/2014....is there a need for program update there ?  .....for those reading this which may still have PCs on V9/2014 wanted to get confirmation no compatibility issues there ?

Also, Avast has been great about the Avastclear....been a real life saver for issues. Would you consider one step further ?
I have Avast and the [microsoft] update uninstalled now and while restarting and shutting down have been fixed I can still make no system level changes like installing or uninstalling.
NEEDED: Bootable Util (CD/USB) for Uninstall/Clear
Avast needs a util that will cleanly uninstall a locked-out/bricked machine.  AvastClear is AWESOME but that requires you to be able to get into Safe or Windows mode.  What happens if machines cannot get there ?  I fear as Avast gets more intrusive into O/S this can/will happen (this is small glimpse of what could happen). My suggestion is a util (ISO) that people can burn to CD (or USB stick) that is "bootable" so a user can boot to this program and brute force delete/uninstall ALL Avast remnants.  Avast does have "Rescue CD" but that is A/V removal type app. I hope Avast Team will consider/develop.....it would not be hard....maybe a days work by Avast developer.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 21, 2014, 12:08:28 AM
I'm not being able to install this update.
I also downloaded it manually and can't apply.
I don't know if I'm lucky as the problems it brings or unlucky that have my Windows Updates broken.

I'm on Windows 8.1 x64.

you may want to read this: http://support.microsoft.com/kb/947821
Title: Re: Lastest Windows Update Problems
Post by: JackWarner on November 21, 2014, 12:10:42 AM
I fixed the issue in Win 8.1 x64 by uninstalling Avast, then uninstalling the KB3000850 update.
After this, I did a reboot and installed Avast 2015 (had the 2014 version on) and everything is working as it should.

(I should also note, this was after the system stopped working correctly once I had done the November Windows Updates)
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 21, 2014, 12:13:40 AM
I fixed the issue in Win 8.1 x64 by uninstalling Avast, then uninstalling the KB3000850 update.
After this, I did a reboot and installed Avast 2015 (had the 2014 version on) and everything is working as it should.
(I should also note, this was after the system stopped working correctly once I had done the November Windows Updates)
But no KB30000850, correct ?

Plus, key point I think here........
The KB2919355 (and Reboot) is the essential update requirement for the KB3000850 update to succeed
.....PLUS the new installation package and/or EMU Update from Avast.
Title: Re: Lastest Windows Update Problems
Post by: JackWarner on November 21, 2014, 12:18:42 AM
I fixed the issue in Win 8.1 x64 by uninstalling Avast, then uninstalling the KB3000850 update.
After this, I did a reboot and installed Avast 2015 (had the 2014 version on) and everything is working as it should.
(I should also note, this was after the system stopped working correctly once I had done the November Windows Updates)
But no KB30000850, correct ?

Plus, key point I think here........
The KB2919355 (and Reboot) is the essential update requirement for the KB3000850 update to succeed
.....PLUS the new installation package and/or EMU Update from Avast.

That's right, I didn't put the KB3000850 update back on, and the Latest avast was from https://forum.avast.com/index.php?topic=159528.0
Title: Re: Lastest Windows Update Problems
Post by: LagunaJim on November 21, 2014, 01:32:07 AM
Can one of the Super Posters ping/PM the key Avast Team folks that review the Forum ?

Don't worry I've seen a couple of them already reading the thread. A minute ago petr.chytil  (https://forum.avast.com/index.php?action=profile;u=221323) was doing it.

Sorry for the late reply, even though we were aware of the issue, it took some time to find the root cause of the problem. As pk already described, we will release an EmUpdate as fast as possible.

Hi.  Please advise when Avast has been updated to resolve the conflict between it and Windows.  My system is working fine with the MS updates installed and Avast uninstalled.  Once you advise it is good to go I intend to download Avast and install from scratch -- so the install version will need to have your new patch implemented.

THANK YOU!!
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 21, 2014, 08:33:34 AM
I would also like to know if I can install avast again.
Have delete Avast now because all the troubles i have if i keep it.
Title: Re: Lastest Windows Update Problems
Post by: Bolt1955 on November 21, 2014, 08:52:51 AM
I fixed the issue in Win 8.1 x64 by uninstalling Avast, then uninstalling the KB3000850 update.


Thanks.  I'm weighing options.  Many things seem screwed up after installing KB3000850 with Avast (which I tried updating in the hope of correcting, but I got v. 10 2015, but not an emupdate patch yet apparently -- too early still, I guess).

My question, when you uninstalled Avast, did you just use the simple Windows basic uninstall procedure -- or did you do anything special to achieve a more complete uninstall?  Does it matter in this case?
Title: Re: Lastest Windows Update Problems
Post by: RichardEb on November 21, 2014, 10:52:28 AM
When is the patch ready?  Do I have to update soa server if the avast patch is ready?
Title: Re: Lastest Windows Update Problems
Post by: paddy2 on November 21, 2014, 11:38:59 AM
WARNING.

I lost data files from my desktop folder during an uninstall.
Avast may be innocent - but it is a good candidate - see later.
I wish I had looked harder at rolling back KB3000850 instead.
Of course, YMMV.

I downloaded Avastclear to the desktop, expecting to need it.
I went to control panel and asked Windows 8.1 to uninstall Avast.
Of course, Windows failed to do the uninstall.
I asked Windows again for an uninstall.
I accepted the 'remove from list' prompt.
I rebooted into safe mode and ran Avastclear.
I specified Avast Free and accepted the other defaults.
Avastclear finished and I rebooted to get out of safe mode.

NOW FOR THE PROBLEM...

All the data files (XLS,CSV,TC, etc) on the desktop had gone.
All that remained were shortcuts, Avastclear.exe and a logs folder.

Avastclear.exe survived the problem - perhaps it was running at the time.
Logs folder survived the problem - perhaps created during/afterward.

The shortcuts (.lnk) survived and the creation dates are unchanged
perhaps the branch of 'Users' that contains them was not affected.

"C:\Program Files\AVAST Software" still exists - perhaps that is normal.

Disc checking and SFC found no problems.
Recuva found traces of many files - but not the missing ones.
I looked everywhere - deleted/not deleted/shadow copies/whole disc.
Whatever happened seems severe but only for the desktop folder.

This data loss was on a secondary PC - I am irked but not weepng.
I'm no saint and this is not my first rodeo but I do backup on my primary PCs.
BUT
Joe Average's primary PC could have a lot stored on his desktop.
Expecting him to do plenty of backups is completely unrealistic.
He might get hurt if this problem is repeated elswhere.

If I made a mistake somewhere then so might Joe Average.
I hope nobody at MS or Avast thinks that it is OK to have software
that clears the desktop without doing several layers of checking.
Surely this is a case when 'Are you sure' is really justified.

I have not tried to replicate the problem yet.
Maybe later, I should be at work.
A perfect repeat may not be possible.

If you beleve in coincidence then maybe it was that.
If Avast or Avastclear caused the loss I expect it will be fixed.

Enjoy ...
... Carefully.

P.

Windows 8.1 Pro 64 bit (Fully updated up to/including KB3000850)
Avast 2015 (Fully updated on morning of 20 Nov 2014)
Acer W700P, i5, 4GB mem, 110GB, 30GB free, 1920x1080 panel.
Running on mains supply - no interruptions.
Title: Re: Lastest Windows Update Problems
Post by: avast111 on November 21, 2014, 12:00:51 PM
Any news on a patch yet?
I've got 6 machine on my bench waiting for this.
Thanks
Title: Re: Lastest Windows Update Problems
Post by: RichardEb on November 21, 2014, 12:10:20 PM
That`s awful. I`m having several PCs with Problems after the KB update and there are no informations about a Avast patch.
Title: Re: Lastest Windows Update Problems
Post by: avast111 on November 21, 2014, 12:57:56 PM
Well only 3 minutes to wait, they did state a fix would be released this morning ;-)
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 21, 2014, 01:00:36 PM
I misunderstood what was being said here in the later posts, thought the problem was solved. Updated Avast 2015.10.0.2208 to latest defs, installed KB3000850 on Win8.1 Pro 64bit and experienced the problems everyone is complaining about. For what it's worth, after applying KB3000850 & restarting, I did get back into Windows but it was virtually unusable. Avast failed to load although according to Task Manager several of its bits & pieces were running. I went to uninstall it and got told it looked like it had already been uninstalled!  Rebooted to Safe Mode, ran Avastclear and uninstalled KB3000850. Phew! Everything works.

Clearly I have the choice to reinstall KB3000850 or reinstall Avast, but not both. I'm not sure which is more important so I've temporarily re-enabled Windows Defender while I wallow in confusion.

Since KB3000850 is optional, it won't present a problem to the vast majority of Avast users - it won't be part of any automatic Windows Update. However to those who look at optional updates it's a real problem. Maybe Avast could put up a 'sticky' post when the problem is definitively resolved?
Title: Re: Lastest Windows Update Problems
Post by: Simba78 on November 21, 2014, 01:19:08 PM
After having seriously problems including having to press the button to get my notebook (win 8.1, 64 bit, avast free) because it would not shut down/go into hibernation or sleep mode + other issues like Avast failing to load when it should, generally acting sleepy, etc, I suspected one of the latest updates, esp. the huge optional one, 723MB(?).
This morning I went to the Windows updates page, located it & uninstalled it. fortunately, no further issues caused & I did not have any of some of the loss of data & other issues others seem to have had.
everything is working fine again.

I hope Avast informs users, for example in a pop-up alert Update, that the this major issue has been resolved, something all will know about & soon!

Regards
Title: Re: Lastest Windows Update Problems
Post by: vmanuelgm on November 21, 2014, 01:26:33 PM
Hi.

Any news from Avast Support Team???

Are they working on a patch to fix the problem???

I would like to have both Windows update KB3000 and Avast installed in my system...
Title: Re: Lastest Windows Update Problems
Post by: petr.chytil on November 21, 2014, 01:44:58 PM
The fix is prepared and it is currently in last phases of testing in our quality department. Once the testing is done, it is going to be released as an EmUpdate. Please understand that we do not want to underestimate the testing, because the update introduces a change in one of Avast drivers.

Thank you all for your patience!
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 21, 2014, 01:55:26 PM
The fix is prepared and it is currently in last phases of testing in our quality department. Once the testing is done, it is going to be released as an EmUpdate. Please understand that we do not want to underestimate the testing, because the update introduces a change in one of Avast drivers.

Thank you all for your patience!

Will the fix also be in the new downloads?
I deleted Avast from my laptop and need to download it again.
But if the fix is not there, then why download it all again for a fresh ( and working ) avast install ?
Title: Re: Lastest Windows Update Problems
Post by: RichardEb on November 21, 2014, 03:13:07 PM
I think that will be a very long friday or a long saturday to get the pcs ready for work on monday
Title: Re: Lastest Windows Update Problems
Post by: lucD on November 21, 2014, 03:27:01 PM
Will the emergency update be pushed out to all users or just those running Win 8/8.1?
Title: Re: Lastest Windows Update Problems
Post by: seth.ad on November 21, 2014, 03:45:48 PM
What is the latest on this? Read it on the news.

I installed in the timeframe of 1-2 days earlier this week two out of band updates from Microsoft and during those reboots Avast reported "2015". I didn't notice anything strange.

The out of band updates were

KB3011780 (the smaller one), and
KB3000850 (the 700-800 MiB range)

What are the symptoms I should look for?

supplemental: running Win 8.1 Pro x64
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 21, 2014, 04:00:01 PM
seth.ad If you are able to boot into the computer and everything works then there was no problem on your system
Title: Re: Lastest Windows Update Problems
Post by: the_patcher on November 21, 2014, 04:25:51 PM
FYI - after removing Avast, I had to repair Windows updates.
"sfc /scannow"  reported problems, but "Dism /Online /Cleanup-Image /RestoreHealth" could fix them... there were some corrupted files from the KB3000850 update.
Title: Re: Lastest Windows Update Problems
Post by: creyl on November 21, 2014, 04:35:55 PM
When I came home an hour ago I checked for updates and there was an update available so I downloaded it. It was the update to the 2015 version so apparently I hadn't updated yet. Anyway avast needed to restart the pc to finish the update but it got stuck on "Restarting" as I knew it would, so I had to hold the power button down to turn it off. When powering on again, while booting into windows it said that there were problems and it was trying to repair windows. after a few seconds it said something about a dll file and that I could either continue or turn of the pc. So I turned it off and started it again and this time it started as normal. All the problems in Windows are still there of course but did anyone get something similar?
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 21, 2014, 04:57:15 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?
Title: Re: Lastest Windows Update Problems
Post by: N@URINE on November 21, 2014, 05:05:12 PM
today, I'm having the same problem right after installing the optional update (KB3000850)
Title: Re: Lastest Windows Update Problems
Post by: Charyb on November 21, 2014, 05:05:54 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?


https://forum.avast.com/index.php?topic=160717.msg1153446#msg1153446 (https://forum.avast.com/index.php?topic=160717.msg1153446#msg1153446)

We have been able to simulate the problem in our lab and I think we fixed this issue. This Windows updates calls new memory related functions which are not fully compatible with avast. We'll prepare EmUpdate with the patched driver tomorrow morning (it means, all & new avast installations should be patched immediately, that's how it works).
Title: Re: Lastest Windows Update Problems
Post by: paddy2 on November 21, 2014, 05:09:52 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?

Mmmm ... credit. Does that mean a baseball bat to the leg is a credit crunch ?
Title: Re: Lastest Windows Update Problems
Post by: paddy2 on November 21, 2014, 05:12:34 PM
Small extra clue about loss of data.

Shortcuts in /users/public/desktop survived.
(Perhaps these shortcuts were made by installers.)

Shortcuts in /users/username/desktop were dropped along with the data files.
(Perhaps these shortcuts were made by 'send-to-desktop'.)

Normally, that might be some kind of user profile problem.
In this case, the rest of the data in the profile seems OK.

Programmers will spot that /users/username/desktop just happens
to be the 'application path' from Avastclean.exe's point of view .

I cannot say for sure what happened - it's all over now - but I hope
they are taking a good look at the logic tree for the cleanup tool.
Title: Re: Lastest Windows Update Problems
Post by: garrett on November 21, 2014, 05:20:20 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?

Mmmm ... credit. Does that mean a baseball bat to the leg is a credit crunch ?

 ;D
Title: Re: Lastest Windows Update Problems
Post by: b111.g222 on November 21, 2014, 05:25:12 PM
@   petr.chytil and Avast Test Team,

The new version (after repairing the problem-cause) should indeed be tested very good... before releasing.
Many people have severe problems, and this should not happen again...

Also 2 Questions:

Should "any previous installed version" be removed using your tool, or will this new version install perfect on top of any older existing version? I am still using 2014 version  9.0.2021 now, and of corse being scared now of what could happen... Have 4 PC's to Update, and not being a specialist, gives me headache and sleepless nights...

Things like this are very stressfull for simple users...

As second question, stated as somebody proposed before...
Please, prepare also a free iso-file, which can be downloaded and used to create a bootable repairtool... including user manual
I supose this is only a small thing your programmers can do, to prevent more damage to Avast's Brand name, and a small compensation for the time lost by so many users...

In my opinion, there are a lot more who are not even aware of the existance of this forum.
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 21, 2014, 05:27:46 PM
After running this:

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc
sfc /scannow
DISM /Online /Get-Packages /Cleanup-Image /RestoreHealth

The KB3000850 installed smoothly  ;)
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 21, 2014, 05:28:37 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?
I'm running optional update KB3000850 now on two systems with zero problems after having completely removed Avast.  That tends to point the finger to Avast.

But...

Did Microsoft make an early version of the update available beta testers/developers before rolling it out to the public, so that Avast engineering could test it?

Did Microsoft test with Avast installed themselves?  It's not like the base of Avast users is tiny.

Microsoft is clearly de-funding every program they have.  Windows 10 looks like the work of just one or two programmers.  Update roll-ups come out clearly without the in-depth testing they ought to have for major releases.

Who's at fault indeed.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: kdannelley on November 21, 2014, 05:30:04 PM
Small extra clue about loss of data.

Shortcuts in /users/public/desktop survived.
(Perhaps these shortcuts were made by installers.)

Shortcuts in /users/username/desktop were dropped along with the data files.
(Perhaps these shortcuts were made by 'send-to-desktop'.)

Normally, that might be some kind of user profile problem.
In this case, the rest of the data in the profile seems OK.

Programmers will spot that /users/username/desktop just happens
to be the 'application path' from Avastclean.exe's point of view .

I cannot say for sure what happened - it's all over now - but I hope
they are taking a good look at the logic tree for the cleanup tool.

We have had something very similar happen.  We didn't use the Avast removal tool.  But one of our machines no longer has the users Desktop folder or Documents folder.  I mean they don't exist they are just gone.  I have ran 6 or 7 recovery programs and the files and folder just no longer exist.  This computer was the first that we had seen with this problem.  It was sluggish, couldn't get into certain control panel items, and of course wouldn't restart or shutdown.  Ran check disk and that's when things got worse and the files are gone. 

Just thought I would throw this out there just because you aren't the one that has seen that.
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 21, 2014, 05:32:34 PM
I'm running optional update KB3000850 now on two systems with zero problems after having completely removed Avast.  That tends to point the finger to Avast.
Now I'm running everything WITH Avast installed. I've run:

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc
sfc /scannow
DISM /Online /Get-Packages /Cleanup-Image /RestoreHealth
Title: Re: Lastest Windows Update Problems
Post by: RichardEb on November 21, 2014, 06:09:49 PM
still waiting and frustrated
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 21, 2014, 06:16:01 PM
So, who get's the credit for this KB3000850 botched Windows update..........Microsoft or Avast?
I'm running optional update KB3000850 now on two systems with zero problems after having completely removed Avast.  That tends to point the finger to Avast.

But...

Did Microsoft make an early version of the update available beta testers/developers before rolling it out to the public, so that Avast engineering could test it?

Did Microsoft test with Avast installed themselves?  It's not like the base of Avast users is tiny.

Microsoft is clearly de-funding every program they have.  Windows 10 looks like the work of just one or two programmers.  Update roll-ups come out clearly without the in-depth testing they ought to have for major releases.

Who's at fault indeed.

-Noel
In that case why does my windows 8.1.1 x64 run perfectly well after the update ? Is my Avast different ? Is my Windows different ?  Is my set up different ?
Title: Re: Lastest Windows Update Problems
Post by: raliens81 on November 21, 2014, 06:46:25 PM
need update version!!!
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 21, 2014, 06:52:07 PM
In that case why does my windows 8.1.1 x64 run perfectly well after the update ? Is my Avast different ? Is my Windows different ?  Is my set up different ?
Chances are yes, something's different.  System speed, instruction set support, who knows?  You got lucky this time.  This is not an issue that only people with screwed up computers are having.

But isn't the point kind of moot already?  Avast has already said they've found and fixed the problem.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 21, 2014, 06:55:51 PM
It's 12:50 PM where I live and still waiting for the patch or whatever it's called. 
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 21, 2014, 07:06:47 PM
-Midnight, it kind of feels like being left out in the cold, but if you're re-enabled Windows Defender you're not exactly swinging in the breeze.

Avast tends to call attention to itself, to make you aware it's on the job, to make you feel safe, so when it's not there it's natural to feel vulnerable.  But don't worry; if it really bothers you don't surf to sites likely to deliver malware.

Or even better, adopt some new security practices that will help you.  Here are a couple as a suggestions:

1.  Research, then download and install the MVPS hosts file from this site:  http://winhelp2002.mvps.org/hosts.htm

2.  Reconfigure Internet Explorer not to run ActiveX from sites in the Internet Zone, and review all the IE Add-Ons you already have installed, eliminating those you don't know you need.

These two things alone arguably provide you more protection than just running Avast with a default system configuration, and as a side benefit will decrease the number of ads you see and increase your privacy protection while surfing online.

And, when you do get a new Avast on the job again, these things do not need to be undone.  They will continue to augment the protection.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: N@URINE on November 21, 2014, 07:31:43 PM
For me, I uninstalled the security update until Avast solves the problem.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 21, 2014, 08:21:14 PM
It's 12:50 PM where I live and still waiting for the patch or whatever it's called.

++1
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 21, 2014, 08:39:07 PM
I feel the patch will be released as soon as they are 100% sure it is good

Patience is a virtue
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 21, 2014, 09:24:57 PM
I feel the patch will be released as soon as they are 100% sure it is good

Patience is a virtue

I hope it will be released before the end of the day.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 21, 2014, 09:26:58 PM
Just to have on record...........
* Is the update only going to be for V10/2015 ?
* Does it only affect Window 8.x ?
* Is there any incompatibility (driver change) needed for V9/2014 ?

I know the thread centers around one KB & W8.1 but want to know scope of what Avast sees and is changing.
Title: Re: Lastest Windows Update Problems
Post by: E T on November 21, 2014, 09:33:57 PM
I feel the patch will be released as soon as they are 100% sure it is good

Patience is a virtue

I hope it will be released before the end of the day.

I received an email early this AM from Albert Fiala
Avast Technical Support Specialist who stated the fix would be released Monday AM .
Title: Re: Lastest Windows Update Problems
Post by: pk on November 21, 2014, 09:34:16 PM
I feel the patch will be released as soon as they are 100% sure it is good
Patch was already released ~1,5hours ago.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 21, 2014, 09:53:04 PM
I feel the patch will be released as soon as they are 100% sure it is good
Patch was already released ~1,5hours ago.

Verry funny
The psoter above you say's


I received an email early this AM from Albert Fiala
Avast Technical Support Specialist who stated the fix would be released Monday AM .

And it's still Friday here ( 2h and it's Saterday )  ;D ;D
Title: Re: Lastest Windows Update Problems
Post by: lukor on November 21, 2014, 09:56:43 PM
Hi guys, if you want to force your machines to apply the patch sooner, you can sign-out and then sign in again into Windows. The Emergency updating task will get started shortly after sign on.

To verify the patch has been already applied, you can check the version info of aswsnx.sys driver (inside C:\Windows\System32\Drivers\ folder).

The patched one has:
File Version: 10.0.2208.722
Title: Re: Lastest Windows Update Problems
Post by: mziskandar on November 21, 2014, 10:01:23 PM
Hi guys, if you want to force you machines to apply the patch sooner, you can sign-out and then sign in again into Windows. The Emergency updating task will get started shortly after sign on.

Thats weird. Will 'fully patched clean install' coming out?
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 21, 2014, 10:04:37 PM
I don't have Avast n my machine now.
Deleted it when the problems started.
Now all is working but i don't have Avast installed.

So your option wont work for me and a few others.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 21, 2014, 10:06:52 PM
The patched one has:
File Version: 10.0.2208.722

I know dumb question.....patch is just for V10/2015 ?.........does not affect latest V9/2014 ?
Title: Re: Lastest Windows Update Problems
Post by: pk on November 21, 2014, 10:14:23 PM
So your option wont work for me and a few others.
All patches are also automatically applied during avast installation process.
Title: Re: Lastest Windows Update Problems
Post by: mziskandar on November 21, 2014, 10:22:13 PM
So your option wont work for me and a few others.
All patches are also automatically applied during avast installation process.

Is the offline installer patched/updated?

Thanks.
Title: Re: Lastest Windows Update Problems
Post by: pk on November 21, 2014, 10:24:10 PM
When you install online/offline version, it always checks all available patches before finishing installation process (it executes AvastEmUpdate.exe process to check & download those patches).
Title: Re: Lastest Windows Update Problems
Post by: Sutieday on November 21, 2014, 10:35:31 PM
I have version 10.0.2208.712 of aswSnx.sys, do I have the patch?
Title: Re: Lastest Windows Update Problems
Post by: nannunannu on November 21, 2014, 10:37:34 PM
When you install online/offline version, it always checks all available patches before finishing installation process (it executes AvastEmUpdate.exe process to check & download those patches).

Can I direct your attention to this thread for business customers:  https://forum.avast.com/index.php?topic=160789.0

...my version of that file is 8.0.1603.399 and we are still definately experincing the issues...
Title: Re: Lastest Windows Update Problems
Post by: reddevil7nine on November 21, 2014, 10:42:14 PM
I've tried updating but avast keeps reporting I'm up-to-date. I've also tried manually running AvastEmUpdate.exe but still nothing, version says: 10.0.2208.712

Can we download the patch and apply manually?
Title: Re: Lastest Windows Update Problems
Post by: Radeon123 on November 21, 2014, 11:04:46 PM
The file has still not been updated, whether I reboot, run the emergency update via the task scheduler or from the Avast folder. This is for Avast Antivirus Pro running in Windows 8.1 and the Free Antivirus running Windows 8.1 in VMware.

Can't you just post the new .sys file so we can replace it manually.
Title: Re: Lastest Windows Update Problems
Post by: EdiTL on November 21, 2014, 11:09:38 PM
Is there any option to downgrade to 2014? My windows 8.1 Pro worked without problems with 2014.

However, last update I have done over Avast and do not have installation file.

Are there any official link to previous version from where I can download offline version?

My opinion is that is better to have older version than not to have it at all.
Title: Re: Lastest Windows Update Problems
Post by: razko on November 21, 2014, 11:38:42 PM
The "update" does not work at all.
Tried the following:

1. Logoff/Logon - wait for 30 minutes -- still file version 10.0.2208.712
2. Reboot -- no changes
3. Run AvastEmUpdate.exe manually alone and with a combination of parameters (/check /installer /updater /update) - tried one by one -- no changes
4. Run "repair" option of Avast -- no changes
5. Uninstall Avast completly - Reboot - Download online installer from avast-website/cnet - Install - Reboot -- STILL NO CHANGES!

I don't know what to do next... File version is still 10.0.2208.712

So, there is still no update available!
Title: Re: Lastest Windows Update Problems
Post by: Padlorr on November 21, 2014, 11:39:51 PM
I have had the same problem (and just lost 3 days of work troubleshooting and performing system restore operations).  The symptoms are: system fails to reboot/shutdown, some software and Windows services (e.g. Task Manager) fail to load, and Avast fails to appear in system tray.  System will hang doing basic operations, and is basically rendered useless. 

As far as I can tell Avast (I have the free version) is definitely involved in a conflict with KB3000850, but I also installed Spybot 2.4 and the latest version of Trusteer Rapport Endpoint Protection and I believe it may be some combination of these software packages running under this particular Windows Update.  I was running all of these software packages prior to the update with no problems.  However, once I installed the update the system had major issues.  I was able to run Avast with the update by itself but the problem cropped up when I installed Spybot.  I uninstalled Avast in Safe Mode and the problem went away.

A tech support rep from Avast told me the problem was probably the result of running multiple anti-malware programs (i.e. Avast free and Spybot) but the free version of Avast is not a full featured anti-malware program and it's common to run anti-malware software (e.g. Windows Defender or something else) alongside it.
Title: Re: Lastest Windows Update Problems
Post by: benad on November 21, 2014, 11:45:25 PM
Any way to get or install the patch 10.0.2208.722 manually?  My machine has been unusable for a few days at this point, and manually checking for program updates doesn't find anything (release date November 7).
Title: Re: Lastest Windows Update Problems
Post by: stubal on November 21, 2014, 11:47:58 PM
Microsoft support ended up doing a clean Windows 8.1 install on my affected system , which is my test computer. On my wife's AIO, which had none of the mentioned problems, I uninstalled Avast  and turned on Defender until this gets all sorted out just as a precaution. All my other systems are Windows 7 and I have had no problems with them.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 12:04:29 AM
Any way to get or install the patch 10.0.2208.722 manually?  My machine has been unusable for a few days at this point, and manually checking for program updates doesn't find anything (release date November 7).

I received 19 windows updates on Nov. 11 and 1 on Nov. 19.  I didn't install KB3011780 since it was and still is optional.
Title: Re: Lastest Windows Update Problems
Post by: razko on November 22, 2014, 12:16:09 AM
Is there any option to downgrade to 2014? My windows 8.1 Pro worked without problems with 2014.

However, last update I have done over Avast and do not have installation file.

Are there any official link to previous version from where I can download offline version?

My opinion is that is better to have older version than not to have it at all.

You can download Avast 2014 here: http://netload.in/dateiuTphWtgT5b/avast_free_antivirus_setup_9_0_2021.exe.htm
Title: Re: Lastest Windows Update Problems
Post by: benad on November 22, 2014, 12:17:55 AM
Any way to get or install the patch 10.0.2208.722 manually?  My machine has been unusable for a few days at this point, and manually checking for program updates doesn't find anything (release date November 7).

I received 19 windows updates on Nov. 11 and 1 on Nov. 19.  I didn't install KB3011780 since it was and still is optional.

And what is your point? Each time I attempted to uninstall KB3000850 (which is the one causing the issue), there's a Windows error that uninstallation failed, and I can't even open "Programs and Features" anymore. Sure, I installed an optional patch, but now I can't uninstall it anything.
Title: Re: Lastest Windows Update Problems
Post by: ArMay on November 22, 2014, 12:31:49 AM
Hi guys, if you want to force your machines to apply the patch sooner, you can sign-out and then sign in again into Windows. The Emergency updating task will get started shortly after sign on.

To verify the patch has been already applied, you can check the version info of aswsnx.sys driver (inside C:\Windows\System32\Drivers\ folder).

The patched one has:
File Version: 10.0.2208.722

AVAST, you did it!
Congratulations!


The update for Windows 8.1 for x64-based Systems (KB3000850)
now installed and rebooted without any problem and delays.

I did reboot and restart PC several times - all programms in startup starts normally
AVAST works without issue too and no problem and errors in event log
(before I had to press shoutdown power button and several programs didn't start after...).

Thank you for your business!
Title: Re: Lastest Windows Update Problems
Post by: cto2 on November 22, 2014, 12:35:14 AM
The best method that I have found to get your computer usable again is to download avastclear.exe.  It will perform an uninstall of Avast which then allows the computer to work. 

1) Search for and download Avastclear.exe
2) Run Avastclear and tell it "Yes" to let it uninstall in safe mode and then "Yes" to reboot.
3) If the computer won't shutdown, then power off by holding the power button down until it cuts off.
4) Turn it back on.  It probably will not go into safe mode, but it will launch the uninstaller before anything else loads which allows it to uninstall Avast.
5) Restart when it is finished. 
Title: Re: Lastest Windows Update Problems
Post by: R. Hansen on November 22, 2014, 12:45:12 AM
Hi guys, if you want to force your machines to apply the patch sooner, you can sign-out and then sign in again into Windows. The Emergency updating task will get started shortly after sign on.

To verify the patch has been already applied, you can check the version info of aswsnx.sys driver (inside C:\Windows\System32\Drivers\ folder).

The patched one has:
File Version: 10.0.2208.722

Logged out, logged in. Nothing happens. Still reports 1.0.2208.712. Is there a download that I can apply? Do I need to reboot? I am in Chicago, USA.
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 22, 2014, 01:23:37 AM
Quote
Logged out, logged in. Nothing happens. Still reports 1.0.2208.712

WHAT still reports the version number?

Did you do right-click, Properties on the specific file named?

C:\Windows\System32\Drivers\aswsnx.sys

-Noel
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 22, 2014, 02:13:08 AM
I had problems getting aswsnx.sys to update to 10.0.0020.772 on Windows 7 computers despite several restarts. Finally did it by running a Repair. Having found that it was available I did a clean install of Avast 2015 on Windows 8.1. It installed the update and is working fine with KB3000850.

Relief!
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 02:16:39 AM
Hi guys, if you want to force your machines to apply the patch sooner, you can sign-out and then sign in again into Windows. The Emergency updating task will get started shortly after sign on.

To verify the patch has been already applied, you can check the version info of aswsnx.sys driver (inside C:\Windows\System32\Drivers\ folder).

The patched one has:
File Version: 10.0.2208.722

Logged out 3 times, logged back in 3 times but nothing happened.  So what should I do next?
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 22, 2014, 02:18:34 AM
Since it does not take long I'd recommend do a clean uninstall of Avast (see how to in my signature), install the MS update, then do a clean install of Avast.  Before you uninstall Avast you can save your settings and re-import.  Also, while you are doing a clean install you should click on CUSTOM and only choose the items you want installed.  These patches and also program updates always seem to have some type issues......some people see, some don't....but a clean un/re-install really seems to help almost everyone.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 02:42:16 AM
I don't know how to save my settings and re-import.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 22, 2014, 02:45:01 AM
I don't know how to save my settings and re-import.

Think in the Avast UI under Settings>General there is a backup settings button.
Title: Re: Lastest Windows Update Problems
Post by: dhughes3200 on November 22, 2014, 03:00:58 AM
Running W7, updated Avast. Had to force rebot and afterwards could not access internet.  checked server connection with 2nd laptop.  No Issues there,  After additional trouble shooting, had to uninstall Avast.  Now no issues without it.  additional computers asking to update Avast.  I have not done that.  dh
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 22, 2014, 03:07:10 AM
I had problems getting aswsnx.sys to update to 10.0.0020.772

Typo, sorry. Should have read aswsnx.sys 10.0.2208.722
Title: Re: Lastest Windows Update Problems
Post by: MSjx on November 22, 2014, 03:09:37 AM
I now have the 722 update and things are technically working but insanely slow.  I run off an SSD and boots usually take 8-9 seconds, right now it takes about 4 minutes.  When executing a file that required UAC it took 45 minutes, but worked.  Obviously that isn't a usable timetable and I still need a fix.  It won't let me run a system restore if that is what comes to mind as a first option for repair.
Title: Re: Lastest Windows Update Problems
Post by: pauljayd on November 22, 2014, 03:16:05 AM
Just ran THEKOCHS "Clean Un/Re-Install How-To" (reply #196) and still have "aswsnx.sys 10.0.2208.712"

Any idea why?
Title: Re: Lastest Windows Update Problems
Post by: E T on November 22, 2014, 04:12:53 AM
what worked for me: repaired Avast in add-remove programs, this got me the .722 updated version
aswsnx.sys file .Then updated to the KB3000850, the update went well (little slow) BUT  wow works flawlessly and FAST now ! :)

Win 8.1 - 2015 version paid Avast Internet Security
HP Envy 16G ram, Crucial SSD, Intel AC wireless card..........
What a PITA to get this corrected ............now love Avast again.
Title: Re: Lastest Windows Update Problems
Post by: R. Hansen on November 22, 2014, 05:00:22 AM
Logged out, logged in. Nothing happens. Still reports 1.0.2208.712. Is there a download that I can apply? Do I need to reboot? I am in Chicago, USA.

Okay, left the system alone for a bit. The .dll now reads 10.0.2208.722. Update installed, no problems. Good work guys.
Title: Re: Lastest Windows Update Problems
Post by: LagunaJim on November 22, 2014, 05:22:25 AM
Windows 8.1, Avast 2015 Free == ALL GOOD

THANK YOU AVAST FOR YOUR RESPONSIVENESS!!
Title: Re: Lastest Windows Update Problems
Post by: Anne12 on November 22, 2014, 05:28:03 AM
Thanks cto2 (post 187). Removing Avast has fixed the problem.

If I download Avast again is it safe to assume it will come with a patch or should I wait a day or 2? I don't want all the hassle of a not shutting down, no control panel laptop again.
Title: Re: Lastest Windows Update Problems
Post by: mziskandar on November 22, 2014, 05:52:35 AM
Windows 8.1, Avast 2015 Free == ALL GOOD

THANK YOU AVAST FOR YOUR RESPONSIVENESS!!

Hi LagunaJim..

Ref. to your statement above, real 'True' or 'false'? Is it working?
I still watching the forum since last 2 days, waiting for positive feedback from others.
At this moment, my PC is cured from freezing - after removing Avast (took sometimes). My opinion, it is quite weird to have a patch that need an unbroken PC to be broken just to install the patch - I believe, the patch should be precompiled in the new clean install version, one time download (no more patching/call home/internet required - my speed is an expensively sad 128kbps, yes small 'b').

Thanks all.
Title: Re: Lastest Windows Update Problems
Post by: Nicholas K on November 22, 2014, 07:17:14 AM
Thank you Avast team.

Installed Avast and logged in to Avast to get Avast Pro 2015. Rebooted and checked aswsnx.sys and it's version 10.0.2208.722  :) Installed update KB3000850, rebooted and everything works great.

Thank you Avast for working so fast to get out a patch.
Title: Re: Lastest Windows Update Problems
Post by: sforestier on November 22, 2014, 11:06:18 AM
Thank you Avast for the quick reaction and fix. Installed latest build this morning Swiss time, and now my issues with latest Win 8.1 Upd3 (November update) are fixed wrt Avast and also, ClassicShell (I presume the incompatibility with Avast was deadlocking something in ClassicShell).

Even though the last 2 days were a PITA for users with almost bricked PCs like mine, I don't think Avast is to blame - I rather have congratulations for you. Now, how did it occur that such a widely used product as Avast was not detected as impacted by Microsoft QA teams when they tested November update, is surprising actually.
Title: Re: Lastest Windows Update Problems
Post by: vmanuelgm on November 22, 2014, 11:36:32 AM
Hi.

I want to thank Avast Support Team the quickness in solving the problem.

I had installed KB3000, and installed over it Avast Premier, updated the program and all working flawlessly, with asw*.sys versión *722.

Seems Avast cares for its costumers...

10 (highest mark in Spain) for Avast!!!
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 22, 2014, 12:05:25 PM
Everything is working now. Thanks development team  8)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 02:14:14 PM
It's still not working for me.  I run a repair restarted 4 times and couldn't find anything with the last 3 numbers 722.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 02:15:04 PM
Have you disabled Emupdate ?
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 02:20:31 PM
I don't think I have.  Where can I find it?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 02:34:35 PM
It will be showing in MSconfig as a start up item
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 02:49:28 PM
It's not in start up.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 02:58:27 PM
Run a repair of Avast to re-install it
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 22, 2014, 02:59:09 PM
So this is not yet fixed? And if it is how can we update Avast or do what it's required?  :o
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 22, 2014, 03:18:49 PM
It's not in start up.
I also do not have it as a startup item in msconfig on Windows 7, which in any event doesn't work in Windows 8/8.1 - startup items there are to be found in Task Manager, and EMUpdate isn't included.

However across all computers it is an item in Task Scheduler... perhaps look in there to check?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 03:29:59 PM
With windows 8 you need to shutdown and then restart to activate the task if you are using fast boot.

I received the EM update when I started my system this morning, restarts will not trigger the task it is set for boot

 
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 03:37:05 PM
Run a repair of Avast to re-install it

I run a repair last night.  You're saying run a repair of Avast to re-install it?  How can I re-install it when I already have it?  Should I click on uninstall?  I'm completely baffled at this point.
Title: Re: Lastest Windows Update Problems (Solved)
Post by: pauljayd on November 22, 2014, 04:09:00 PM
"Repair" means:

*. Click "Control Panel"
*. Click "Programs and Features"
*. Right-Click "Avast {Free} Antivirus"
*. Click "Repair"
*. Click "Continue"

I did the above, and then applied KB3000850, and everything seems to be OK.

Thanks AVAST:
Anyone who understands the complexity of the modern private (pc, Mac, etc) environment greatly appreciates the speed with which you tackled and repaired this problem.

Paul

Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 04:12:18 PM
@essesxboy.........I restarted but nothing happened.  Think I'm just going to give up on this problem.

Thank you for trying to help me.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 04:36:13 PM
"Repair" means:

*. Click "Control Panel"
*. Click "Programs and Features"
*. Right-Click "Avast {Free} Antivirus"
*. Click "Repair"
*. Click "Continue"

I did the above, and then applied KB3000850, and everything seems to be OK.

Thanks AVAST:
Anyone who understands the complexity of the modern private (pc, Mac, etc) environment greatly appreciates the speed with which you tackled and repaired this problem.

Paul



I done that but it didn't work.  Sigh!
Title: Re: Lastest Windows Update Problems
Post by: Steve33 on November 22, 2014, 04:50:25 PM
Hello Avast,


After reading the fix had been deployed i did a fresh install of avast again can confirm i am running the new driver. The only problem i ran into was that the firewall wouldn't start but after running "repair" it is now working correctly with KB3000850 and i am able to access parts of the system like control panel, Restart, Shutdown & windows start-up programs once again load. Thank you for solving this issue so speedily. :D
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 22, 2014, 05:06:49 PM
1. So this is not yet fixed?
2. And if it is how can we update Avast or do what it's required?  :o
1. Sure it is fixed.
2. Just reboot your system.
Title: Re: Lastest Windows Update Problems
Post by: cto2 on November 22, 2014, 05:20:30 PM
Has the Business client been updated yet?  If so, what version number should I be seeing?
Title: Re: Lastest Windows Update Problems
Post by: N@URINE on November 22, 2014, 05:43:52 PM
at the startup I have this in the list :
do I have Emupdate enabled?
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 22, 2014, 05:51:17 PM
I unstalled then re-installed Avast but am waiting for the KB000850 to download.  It has been on 90% for over 1/2 hour.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 06:11:04 PM
-midnight  you need to shutdown and then start to trigger EMupdate, it will not work from a restart
Title: Re: Lastest Windows Update Problems
Post by: N@URINE on November 22, 2014, 06:11:57 PM
How can I trigger it?
-midnight  you need to shutdown and then start to trigger EMupdate, it will not work from a restart
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 22, 2014, 06:14:50 PM
Same way shutdown  and then start the computer, wait a few minutes for the task to trigger
Title: Re: Lastest Windows Update Problems
Post by: oblomow58 on November 22, 2014, 06:42:26 PM
Hello, Avast,

I had to completely remove Avast like all the other people posting those problems in this forum.

After removing Avast and rebooting the machine runs more stable with a much more increased performance - Did not realize how much of the computers performance just goes to the nasty Avast.

I downloaded Avast but just got version 10.0.2208.712
no
10.0.2208.722

How do I get the needed update?

Thanks in Advance

Sincerely yours

Oblomow
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 22, 2014, 07:55:09 PM
I'm posting this again because I believe this feature/function/util (CD/USB) is a very needed item for Avast to provide that will protect its Users for catastrophe.  What would happen if this MS Update with the Avast incompatibility did not let you get into Normal Windows, Safe Mode or System Restore from recovery CD ?..........other than users that have offline HDD image or some very advanced users.....the rest of folks have bricked PCs.  This could not happen you say ?..........it did to AVG....I lived thru it along with thousands of people.  So, a simple solution would be a big help......if you agree this is good thread to speak out and hopefully Avast folks will address.

Bootable Util (CD/USB) for Uninstall/Clear
Avast needs a util that will cleanly uninstall a locked-out/bricked machine.  I know there is AvastClear (which is AWESOME) but that requires you to be able to get into Safe or Windows mode.  What happens if machines cannot get there ?  I fear as Avast gets more intrusive into O/S this can/will happen. My suggestion is a Avast Util (ISO) that people can burn to CD (or USB stick) that is "bootable" so a user can boot from the CD/USB to this program and the util would scan and brute force delete/uninstall ALL Avast remnants.  Avast does have Rescue CD but that is A/V removal type app.  I hope Avast Team will consider and develop.....it would not be hard....maybe a day or two work by Avast developer.
Title: Re: Lastest Windows Update Problems
Post by: Gopher John on November 22, 2014, 07:57:38 PM
The program version will not change with this update.  aswSnx.sys in devices folder is the file that will change.

https://forum.avast.com/index.php?topic=160717.msg1153988#msg1153988 (https://forum.avast.com/index.php?topic=160717.msg1153988#msg1153988)
Title: Re: Lastest Windows Update Problems
Post by: nunes.alvaro on November 22, 2014, 09:49:57 PM
Hi ,
My OS : Windows 8.1 x64
I also updated with kb 3000850 and everything stop working afterwords. No safe Mode. No way to uninstall any Software. No Restore points access.
So, the only solution was to Restore from an Older System Image . I am happy I had changed my HDD some time ago and I still had that System Image, otherwise I would end up with Factory System.
I spend nearly 18 Hours to get my Laptop back to normal.
I hope Dev will pay attention to the problems like mine that are arising and would be good to have a rescue solution.
I unsintalled Avast for now, until I am sure there will be no problems again.

Best regardas
Title: Re: Lastest Windows Update Problems
Post by: N@URINE on November 22, 2014, 10:46:59 PM
I signed in then out and waited for a few minutes, then check to see that I got the EMupdat.
I installed the security update then restarted without any problem.
Many thanks
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 22, 2014, 11:45:46 PM
-midnight  you need to shutdown and then start to trigger EMupdate, it will not work from a restart
You may have it backwards...

Doing a restart is the only true shutdown / bootup if hybrid boot is selected.  Doing a shutdown is akin to hibernating the system.  Yes, that seems backwards, but it's accurate.

Hybrid (aka "fast") boot is something anyone who likes their computer to be reliable should deconfigure.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: mchain on November 22, 2014, 11:52:37 PM
It's still not working for me.  I run a repair restarted 4 times and couldn't find anything with the last 3 numbers 722.
Have you disabled Emupdate ?
A while back we had a thread about Emupdate, where several users claimed it was an unwanted and unnecessary running process and worse.  Some of them recommended that this be disabled/removed. 

Not a good idea, as this service/process will automatically apply fixes/updates to avast! worldwide when an issue such as this one comes up.  If you've deleted or disabled this process, do a repair or clean install to fix/reinstall it.

Showing version aswsnx.sys 10.0.2208.722 as installed likely because I never touched Emupdate and the date modified was 11.22.2014 @ 2:16 AM, so it did change.  Running Win 7 Home Premium and no issues.

Thanks pk.

[EDIT:] @ -midnight,
Go to Windows>System32>Drivers, click that folder and scroll/look for aswsnx.sys and hover your mouse over the file.  A box should pop up and show the version number and time and date it was last modified.
Title: Re: Lastest Windows Update Problems
Post by: LA-Tech on November 23, 2014, 12:03:59 AM
Running Windows 8.1 on a dual-boot machine with Windows 7.  Experienced the restart/shutdown issues with the optional roll-up update for Windows 8.1, no problems at all with the Windows 7.

Windows 8.1 would start normally (for the most part - the Avast shields would run OK, but the tray-icon & user interface module had to be started manually)  even before the Avast patch was issued.   Most all programs ran fine with no issues at all.  The main issue was restart/shutdown.

I did not have to uninstall Avast or the Windows Update at all during the day or two of Windows Update/Avast conflict.  I simply used the machine as normal (though forcing shutdown when necessary), and the patch automatically installed yesterday.

The system is completely back to normal operation since. 

I've used Avast for quite a few years now, and recommend it highly to my customers.  It consistently tests well for both blocking malware intrusions and malware removal.  For those wanting top protection, they can up the Sensitivity for their Shields to "High" in the Settings tab.  And possibly also adding "PUPs" scanning in the main shield [PUPs - possibly unwanted programs].

Very nice work - and thank you to the quick responses by the Avast team!

Title: Re: Lastest Windows Update Problems
Post by: peterdalmaijer on November 23, 2014, 09:45:10 AM
As you could read in post #195, the W8 fix broke W7.
Did the update and restart and got a non-responsive system. Keyboard and mouse not working.
Uninstalled Avast and am now able to type this message.
Will install the latest version of Avast Free and will comment afterwards.
To be continued.....
<edit>
Downloaded the 'latest' version (2015.10.0.2208 dated 10 nov 2014), installed it and my system is working fine.
</edit>
Title: Re: Lastest Windows Update Problems
Post by: man x on November 23, 2014, 12:23:20 PM
 >:( >:( >:(  kb 3000850 : i am deleting it !!!  4 hours for this !!!!   S.... Microsoft !!
Title: Re: Lastest Windows Update Problems
Post by: MJTH on November 23, 2014, 01:34:35 PM
Hello
I recently recently installed, the updated to the latest version of Avast internet Security, but I seemingly am having problem. I'm currently running windows 7.

 Firstly after rebooting for the first time, after installing the update, when PC loaded I was unable to connect to the internet, in any way (This seems to be a common problem). At this point I first tried repairing avast, with no changes. I then uninstalled avast (by un-installing it manually via windows, instead of using avastclear), which allowed me to connect to the internet and reinstall avast again via the websites latest installer. This fixed most problems, except my current issue which is Avast firewall refuses to turn on. At this point I've tried many different things based on many responses to different threads on this website, to no avail. I've tried:

Other bits of useful information. I've never touched or disabled EMupdate, the current version of Avast I have downloaded currently is 2015.10.0.2208, the current version aswsnx.sys I have says it's 10.0.2208.722 (the latest one). After of all of this Avast firewall still doesn't work, but all other functions of avast seems to be running normally.

Any help would be appreciated. 

MJTH
Title: Re: Lastest Windows Update Problems
Post by: dov_rabinowitz on November 23, 2014, 02:09:22 PM
Just in case this helps someone . . .

Had the same problem after installing 3000850

I seem to have cured it by:
Updating Avast (program and definitions)
Booting to Ubuntu (14.10)  - I have dual boot of course
Shutting down (successfully) and returning to Win

HP Pavilion 15-b100sj. Win 8.1 x 64. Plenty of 3rd party programs.

I don't know if it was the update or the Ubuntu (or both)
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 03:43:01 PM
1. So this is not yet fixed?
2. And if it is how can we update Avast or do what it's required?  :o
1. Sure it is fixed.
2. Just reboot your system.

So my  aswsnx.sys driver version is: 10.0.2208.722
I've also rebooted my pc and Virus definitions,does that mean that it is patched? Can i install the update now? I'm pretty scared to do it  :-\
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 23, 2014, 03:46:00 PM
1. So my  aswsnx.sys driver version is: 10.0.2208.722 I've also rebooted my pc and Virus definitions,does that mean that it is patched?
2. Can i install the update now?
1. Yep.
2. Yes, go ahead.
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 03:49:41 PM
1. So my  aswsnx.sys driver version is: 10.0.2208.722 I've also rebooted my pc and Virus definitions,does that mean that it is patched?
2. Can i install the update now?
1. Yep.
2. Yes, go ahead.
Are you ABSOLUTELY sure that it will work? Has this been confirmed? :O
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 23, 2014, 03:50:08 PM
Are you ABSOLUTELY sure that it will work? Has this been confirmed? :O
Yep.
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 03:51:37 PM
Are you ABSOLUTELY sure that it will work? Has this been confirmed? :O
Yep.
Ι hope so.  :)
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 23, 2014, 03:54:16 PM
Ι hope so.  :)
Report back.
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 03:57:40 PM
Ι hope so.  :)
Report back.
Not sure if i do it.
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 23, 2014, 04:00:02 PM
Well, that's up to you.
Title: Re: Lastest Windows Update Problems
Post by: Clan Bear Zulu on November 23, 2014, 05:54:21 PM
Is there any other problems with new avast update and KB3000850 ?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 05:56:41 PM
No the file has now been replaced by an emupdate

Title: Re: Lastest Windows Update Problems
Post by: m22 on November 23, 2014, 06:18:45 PM
I faced the same problems on 4 machines and all crashed without reason.  After I reinstalled one of the machine, I did a test.  Instead of running auto update, I downloaded KB3000850 and run manually.  Avast blocked because of Infection:Win64:Evo-gen[Susp]... (process:c:\Windows\WinSxS\...\TiWorker.exe).  I've disable these updates until Avast or Microsoft takes some actions.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 23, 2014, 06:23:41 PM
No the file has now been replaced by an emupdate



How do you get the Emupdate?
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 06:26:59 PM
Have you checked the file version of aswsnx

Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 06:43:40 PM
Have you checked the file version of aswsnx
Im still confused is this incompatibility fixed or not?
Mine is 10.0.2208.722.The other guy said i should try and aply the update...But i dont wanna end up doing a clean format again if it doesnt work.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 06:45:27 PM
722 is the updated driver
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 07:38:17 PM
So its safe?  :)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 23, 2014, 07:40:41 PM
I found the 722 driver so now what do I do?  I don't want to go through what happened with that one windows update again.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 08:42:59 PM
Ensure that you install the bottom two updates from this page first http://www.microsoft.com/en-us/download/details.aspx?id=44977
Then you can install the big one
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 23, 2014, 09:09:57 PM
What's better, installing KB3000850 manually, or trough automatic Windows Update?
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 09:11:14 PM
Alright both of them (bottom to up) are installed.Shall we install the big one?  :P
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 09:25:26 PM
Go for it :)
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 09:32:29 PM
Go for it :)
I'm scared to do it with Avast  :-[
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 23, 2014, 09:43:14 PM
I have it installed
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 09:55:46 PM
I have it installed
Allright gonna try and when do,i will respond back  ;)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 23, 2014, 09:58:20 PM
I already have KB300357 installed but I'm afraid to install KB3000850 again.   :-\
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 10:06:25 PM
I already have KB300357 installed but I'm afraid to install KB3000850 again.   :-\

Same  :(
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 23, 2014, 10:15:27 PM
If that particular update is so important why is it shown as optional?   I'm not going to risk almost destroying my computer again.
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 23, 2014, 10:33:14 PM
If that particular update is so important why is it shown as optional?   I'm not going to risk almost destroying my computer again.
No idea.
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 23, 2014, 11:39:55 PM
If that particular update is so important why is it shown as optional?   I'm not going to risk almost destroying my computer again.
Maybe read here about it?
http://support.microsoft.com/kb/3000850
I'm far from an expert, but it seems to me one of its attributes is it makes it a lot easier to boot Windows 8.1 to Safe Mode... always an advantage when dealing with Avast snafus!
Title: Re: Lastest Windows Update Problems
Post by: Alievitan on November 24, 2014, 01:39:12 AM
If that particular update is so important why is it shown as optional?   I'm not going to risk almost destroying my computer again.

It's not important.  It's almost like a small service pack.  It contains prior fixes up to this point, bug fixes, and tweaks to the OS.  If prior Windows are any indications, MS will eventually make it a mandatory ("important") or trickle it down bit by bit, but in no way is it required.  If stability is your priority, it is better to wait until or these optional updates becomes "important," by then hopefully any bugs or conflicts are straightened out. 
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 24, 2014, 01:50:46 AM
Windows 8.1 with KB3000850 has been working perfectly for me for 3 days since removing Avast.

It's a big update...  As was mentioned above, it's basically a service pack without any change to the version number.

The question is this:  Why wouldn't you want the latest update from Microsoft?  You have been trusting them up to this point to deliver updates to you that work.  Those of you considering not installing it - it's your choice, certainly, but moving forward, aren't you going to wonder whether you're falling out of the mainstream?  When new applications are developed, or even subsequent Windows Updates, do you think they'll have been better tested on a FULLY up to date system, or one where KB3000850 was left off?

The problem with this update has been with Avast, not with Microsoft.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: Patrick2 on November 24, 2014, 03:36:35 AM
Installed KB300850 via Windows update after the EMUpdate from Avast, even after a full clean install of the system myself on Tuesday/Wednesday, had it installed since the EMupdate fully arrived in my PC, no issues here happening, working fine, much better than Tuesday and Wednesday.    I'd rather be fully up to date, than not myself, for future patches, and features. 


Title: Re: Lastest Windows Update Problems
Post by: Alievitan on November 24, 2014, 04:56:31 AM
Windows 8.1 with KB3000850 has been working perfectly for me for 3 days since removing Avast.

It's a big update...  As was mentioned above, it's basically a service pack without any change to the version number.

The question is this:  Why wouldn't you want the latest update from Microsoft?  You have been trusting them up to this point to deliver updates to you that work. 
-Noel

The big optional Windows 8.1 update just this August caused so many issues, MS pulled it.  MS even told people to uninstall it.  A month later they re released it with fixes of course. 
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 24, 2014, 06:05:27 AM
What's your point?

They haven't pulled this one.

As far as I can tell, there's not a big outcry against KB3000850 (except here).

-Noel
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 24, 2014, 11:09:53 AM
I already have KB300357 installed but I'm afraid to install KB3000850 again.   :-\

Same here.
Do not want to go back into all the troubles i have after the MS update with avast.
All MS updates are done, and my system works great ( and fast ), but what will it do with a new version of Avast?
Title: Re: Lastest Windows Update Problems
Post by: sigbee on November 24, 2014, 01:25:26 PM
I tried it and it worked

32-bit Win 8.1 Pro in a VM run with VMPlayer

Made sure that aswsnx.sys version is 10.0.2208.722

Downloaded the 3 fixes from http://support.microsoft.com/kb/3000850 beforehand

First installed Windows8.1-KB3003057-x86.msu and rebooted

Attempted to install Windows8.1-KB3014442-x86.msu, said it was already installed

And then started Windows8.1-KB3000850-x86.msu, rebooted

and everything works fine.
Title: Re: Lastest Windows Update Problems
Post by: Clan Bear Zulu on November 24, 2014, 01:46:47 PM
Alievitan and NoelC are both right.

This update is important for forth coming updates. Many users like me have bought long time license from avast.
I want to install these updates and also keep avast in my computers.
We, users, don't create any issues on those products.
Microsoft and avast should work on it and give us best solution ASAP.

I would wait for 2 weeks to see those updates(including avast) are stable.
Everything will become better.



 
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 24, 2014, 04:21:02 PM
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/november-2014-update-rollup-for-windows-rt-81/16c83d2e-fc89-48e6-9dc3-dfc1b9c09bb7?page=1

Appears a lot of people have had problems with this KB3000850 update.
Title: Re: Lastest Windows Update Problems
Post by: Gopher John on November 24, 2014, 05:08:49 PM
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/november-2014-update-rollup-for-windows-rt-81/16c83d2e-fc89-48e6-9dc3-dfc1b9c09bb7?page=1

Appears a lot of people have had problems with this KB3000850 update.

Yes, and they were using Avast.  Avast has now fixed that problem.  The Microsoft thread is now irrelevant.
Title: Re: Lastest Windows Update Problems
Post by: nannunannu on November 24, 2014, 06:34:23 PM
Avast has now fixed that problem. 

Not exactly...  Avast has now fixed that problem for v10 clients...  Unfortunately the business product is still using the v8 client so there are quite a few of us without a working solution.
Title: Re: Lastest Windows Update Problems
Post by: seth.ad on November 24, 2014, 07:49:36 PM
seth.ad If you are able to boot into the computer and everything works then there was no problem on your system

Thanks, all's well for now.

in fact a thing that has been bugging me for months has disappeared:
Windows Action Center would falsely claim that both Avast virus and spyware/PUP protection are turned off


Title: Re: Lastest Windows Update Problems
Post by: kdannelley on November 24, 2014, 08:03:58 PM
Avast has now fixed that problem. 

Not exactly...  Avast has now fixed that problem for v10 clients...  Unfortunately the business product is still using the v8 client so there are quite a few of us without a working solution.

It would be nice to at least hear that it's being worked on the the Business side.  This has been an almost nightmare scenario, we are uninstalling this KB update from almost every machine in our building.  Not fun. I remember last year (about this time) the update needed for Avast to work on Windows 8.1 was delayed until January.  Hopefully that is not the case again.  :(
Title: Re: Lastest Windows Update Problems
Post by: zorgon on November 24, 2014, 09:09:19 PM
Well, it looks the the issue is getting some unwanted publicity

http://www.theregister.co.uk/2014/11/24/you_stupid_brick_pcs_running_avast_av_cant_handle_windows_fixes/
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 24, 2014, 09:48:37 PM
@zorgon.........Now I'm really afraid to install it.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 24, 2014, 09:54:06 PM
Well, it looks the the issue is getting some unwanted publicity

http://www.theregister.co.uk/2014/11/24/you_stupid_brick_pcs_running_avast_av_cant_handle_windows_fixes/

Been repeatedly asking Avast to develop something like this.
https://forum.avast.com/index.php?topic=160717.msg1154359#msg1154359
"If" they did then Users could easily remove Avast despite state of machine and be back up running.
These issues blow out of proportion because while Avast is investigating people's PCs are in trouble.
I know Avast in their mind quickly responds.....especially when they have to ID the conflict, write code fix and test, BUT in users minds things are slow while they are understandably panicked about their PCs.  Having this would sure help their cause and the community.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 24, 2014, 09:59:58 PM
@zorgon.........Now I'm really afraid to install it.

Have all updates installed on my computer and laptop.
And also the big one.
No problems found here and all systems are fast and 100% working.

Only  thing i am missing is Avast.
Not sure if i install it now ( little afraid to install avast now as all things are running good ).
Title: Re: Lastest Windows Update Problems
Post by: ram1220 on November 25, 2014, 12:01:38 AM
Haven't read the entire thread. I feel sorry for all having problems. But just wanted to say all MS updates installed and absolutely no computer problems using Bitdefender Free.
Title: Re: Lastest Windows Update Problems
Post by: zorgon on November 25, 2014, 12:20:33 AM
Well, it looks the the issue is getting some unwanted publicity

http://www.theregister.co.uk/2014/11/24/you_stupid_brick_pcs_running_avast_av_cant_handle_windows_fixes/

Been repeatedly asking Avast to develop something like this.
https://forum.avast.com/index.php?topic=160717.msg1154359#msg1154359
"If" they did then Users could easily remove Avast despite state of machine and be back up running.
These issues blow out of proportion because while Avast is investigating people's PCs are in trouble.
I know Avast in their mind quickly responds.....especially when they have to ID the conflict, write code fix and test, BUT in users minds things are slow while they are understandably panicked about their PCs.  Having this would sure help their cause and the community.

I agree 100% with you. It doesn't seem like it would take that much to create a bootable uninstall disk with a script to delete the avast registry entries required to boot the computer. Personally, I'm getting to the point where I am going to say to hell with it, install linux and be done with it. I've got Ubuntu on one computer and it does everything I require of a computer.
Title: Re: Lastest Windows Update Problems
Post by: zorgon on November 25, 2014, 12:23:04 AM
Haven't read the entire thread. I feel sorry for all having problems. But just wanted to say all MS updates installed and absolutely no computer problems using Bitdefender Free.

My son has Bitdefender Free on his computer. That truly is a install and forget AV. Not sure how good it is but he hasn't been infected with anything yet. I understand that it is kind of abandonware though. The virus database is updated but there hasn't been a new version in quite awhile.
Title: Re: Lastest Windows Update Problems
Post by: lukor on November 25, 2014, 08:45:05 AM
Hello everyone,
As you know, we have released a micro Update patching avast9 and avast10 (aka avast 2015) installations. For these versions we believe the problem should be gone now, and you are safe to install KB3000850.

We are also working on a fix for older versions, however since we have implemented the micro updating mechanism only in avast version 9 and 10, we couldn't use the same pathes. For avast8 there is also an option how to deliver the update (emergency Update), but that requires more work and testing.

As far as I know, the update is already ready and is now in the QA labs for testings. As soon as it'll be verified, which should be soon, hopefully today, it'll also be released for both Avast8 Consumer and Avast8 Business editions.

Sorry for this, I know this has caused a lot of troubles for many of you. Even though we do test windows updates regulary and automatically, this scenario - shutting down the PC and restarting was not sufficiently covered.

Lukas.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 25, 2014, 02:45:21 PM
Hello everyone,
As you know, we have released a micro Update patching avast9 and avast10 (aka avast 2015) installations. For these versions we believe the problem should be gone now, and you are safe to install KB3000850.

We are also working on a fix for older versions, however since we have implemented the micro updating mechanism only in avast version 9 and 10, we couldn't use the same pathes. For avast8 there is also an option how to deliver the update (emergency Update), but that requires more work and testing.

As far as I know, the update is already ready and is now in the QA labs for testings. As soon as it'll be verified, which should be soon, hopefully today, it'll also be released for both Avast8 Consumer and Avast8 Business editions.

Sorry for this, I know this has caused a lot of troubles for many of you. Even though we do test windows updates regulary and automatically, this scenario - shutting down the PC and restarting was not sufficiently covered.

Lukas.

Lukas, thx for the post.....this is first time I've seen the issue affects older versions.
Can you outline how to tell if Avast 9 has been updated ? .......ala some file to check version/etc.
Example: aswsnx.sys 10.0.2208.722 from 10.0.2208.712
Windows>System32>Drivers, click that folder and scroll/look for aswsnx.sys and hover your mouse over the file.
A box should pop up and show the version number and time and date it was last modified.

Looking at my W7 64bit 2014/V9 installs the file aswsnx.sys version is 9.0.2021.539 ....creation date 10/22/15.
Thus, I do not think this is updated (because of date) but not sure if the EMU-Update did not succeed (it does show that is runs twice daily in W7 Task Scheduler) or that since it is W7 it was not necessary ?

Since KB3000850 is for Windows 8.....does this apply to W7 2014/V9 installs ?

Also, since the installer is no longer available the last formal release is 2014.9.0.2021.....will you update the installer and provide it for a period of time to make sure those who need it can do a clean un/re-install ?
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 25, 2014, 03:13:33 PM
Hello everyone,
As you know, we have released a micro Update patching avast9 and avast10 (aka avast 2015) installations. For these versions we believe the problem should be gone now, and you are safe to install KB3000850.

We are also working on a fix for older versions, however since we have implemented the micro updating mechanism only in avast version 9 and 10, we couldn't use the same pathes. For avast8 there is also an option how to deliver the update (emergency Update), but that requires more work and testing.

As far as I know, the update is already ready and is now in the QA labs for testings. As soon as it'll be verified, which should be soon, hopefully today, it'll also be released for both Avast8 Consumer and Avast8 Business editions.

Sorry for this, I know this has caused a lot of troubles for many of you. Even though we do test windows updates regulary and automatically, this scenario - shutting down the PC and restarting was not sufficiently covered.

Lukas.

Lukas, can you officially inform about this patch? Now I need to uninstall Avast completely. I suppose that if I download the new version it will be already patched. Am I right?
Title: Re: Lastest Windows Update Problems
Post by: lukor on November 25, 2014, 03:48:36 PM
Hi, the patched (correct) versions are:

Avast 10:
aswsnx.sys, ver. 10.0.2208.722
(x86: 787800 bytes, x64: 1050432 bytes)

Avast 9:
aswsnx.sys, ver. 9.0.2021.539
(x86: 779536 bytes, x64: 1041168 bytes)


KB3000850 update was for Windows 8.1 only, no problems related to this on other OS's (such as Win8, Win7 etc).
We are applying the patch on all systems (even on Win7), you never know when you'll update the OS, or when the other system also receives the breaking change (unlikely) via its update.

The update is included (online) in the normal (clean) installation on both Avast 2014 (9), and Avast 2015 (10). All the updates are downloaded and applied before the drivers are first loaded. For this reason I don't believe and updated (offline) installer of avast9 is really needed. I'll check it with Release Engeneering team.

Lukas.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 04:02:16 PM
Would it be best to uninstall Avast before installing this big windows update?
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 04:10:49 PM
@ -midnight

I have Avast removed from my system.
I advise you to remove avast completely, and do a complete new installation.
When avast was on my system i couldt not reboot etc etc.
Later today i re-install avast back onto my system  :D

Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 04:22:54 PM
@johhyvang...........If I uninstall Avast I won't have any A/V protection.  I honestly don't know what I should do.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 25, 2014, 04:37:28 PM
Hi, the patched (correct) versions are:

Avast 10:
aswsnx.sys, ver. 10.0.2208.722
(x86: 787800 bytes, x64: 1050432 bytes)

Avast 9:
aswsnx.sys, ver. 9.0.2021.539
(x86: 779536 bytes, x64: 1041168 bytes)


KB3000850 update was for Windows 8.1 only, no problems related to this on other OS's (such as Win8, Win7 etc).
We are applying the patch on all systems (even on Win7), you never know when you'll update the OS, or when the other system also receives the breaking change (unlikely) via its update.

The update is included (online) in the normal (clean) installation on both Avast 2014 (9), and Avast 2015 (10). All the updates are downloaded and applied before the drivers are first loaded. For this reason I don't believe and updated (offline) installer of avast9 is really needed. I'll check it with Release Engeneering team.

Lukas.

Thx....I did not think Avast still posted the Avast 2014 (9) installer ?
If so, what is the link........all the ones I see may "say" 2014/9 but they install 2015/V10.
Also, as you said you do not know about "future" it would be beneficial to have an "offline" (full) installer.
There are many circumstances I can see where a Offline is needed and Online would not be sufficient.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 04:43:51 PM
@johhyvang...........If I uninstall Avast I won't have any A/V protection.  I honestly don't know what I should do.

It's only for a short time.
Un-install avast, install the big update for windows, and install Avast again.
In the download and install time for the big update, you have windows defender.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 05:28:58 PM
Updates for Windows 8.1
KB3011780
KB3000850

Are both installed.


Just re-installed a new version of Avast.
Program Version - 2015.10.02208


All is working normal as i can see now  ;D
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 07:40:43 PM
Updates for Windows 8.1
KB3011780
KB3000850

Are both installed.


Just re-installed a new version of Avast.
Program Version - 2015.10.02208


All is working normal as i can see now  ;D


If I try to install the big update and then afterwards have to do a complete refresh on my computer as I did last time I'll cry.  It took hours to do that, then the upgrade to windows 8.1 took hours too.  Did you uninstall Avast from the control panel before using the real uninstaller? 
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 07:53:50 PM
Updates for Windows 8.1
KB3011780
KB3000850

Are both installed.


Just re-installed a new version of Avast.
Program Version - 2015.10.02208


All is working normal as i can see now  ;D


If I try to install the big update and then afterwards have to do a complete refresh on my computer as I did last time I'll cry.  It took hours to do that, then the upgrade to windows 8.1 took hours too.  Did you uninstall Avast from the control panel before using the real uninstaller?

First from the control panl but that didn't work at all.
So i use the un install tool from avast and that worked :)
First uploaded all updates from windows, then a new version of avast.
I know what problems you have re installing everything Midnight  but if you do first the MS updates and then avast, then you wont have a problem.
Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 25, 2014, 07:57:51 PM
@johhyvang...........If I uninstall Avast I won't have any A/V protection.
Not true if you have Windows 8.1.

You have antivirus protection in the form of Windows Defender.  It comes with the system. 

If it reports that Windows Defender is off after removing Avast, you can enable it through the Action Center, which is what notifies you that your protection is off.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 08:05:32 PM
@NoelC...........Do I have to be in safe mode to uninstall Avast?

Thanks.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 08:28:46 PM
@NoelC...........Do I have to be in safe mode to uninstall Avast?

Thanks.

If you use the tool then yes.
Just restart the computer and before you see the windows logo ( with win 8.X) press and hold F8 untill it beeps.
Then login like you normaly do, and you are in savemode.

Or run the tool now, and avast will do it for you  ( reboot, savemode, uninstall, boot normal).
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 08:29:47 PM
@johhyvang...........If I uninstall Avast I won't have any A/V protection.
Not true if you have Windows 8.1.

You have antivirus protection in the form of Windows Defender.  It comes with the system. 

If it reports that Windows Defender is off after removing Avast, you can enable it through the Action Center, which is what notifies you that your protection is off.

-Noel

Yup see my post #305 :D
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 08:38:34 PM
If you use the tool then yes.
Just restart the computer and before you see the windows logo ( with win 8.X) press and hold F8 untill it beeps.
Then login like you normaly do, and you are in savemode.

Or run the tool now, and avast will do it for you  ( reboot, savemode, uninstall, boot normal).

 ??? ???
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 25, 2014, 08:59:21 PM
??? ???

First it is called "SAFE" mode. :)
Simply put, it is a alternative way for Windows to boot up without all the drivers/etc active.
The theory is any problematic software/drivers would not load and allow the user to "fix" a known issue that they could not in Windows "Normal" mode. 
Here is ways to boot up into it: http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81
Here is also a FAQ that @bob1360 did on clean un-reinstall: https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?pli=1
Simply put........download the AvastClear and put on desktop, as well as the latest Avast installer.
Uninstall Avast thru Control Panel in Normal Windows.
Run Avastclear which should then reboot PC into Safe mode and complete.
Once PC reboots into Normal mode I'd create a system restore point....the Windows Update should do this already but I'd make sure with a manual one.  Here is how: http://www.dummies.com/how-to/content/how-to-create-restore-points-in-windows-81.html
Now go ahead and download and install the MS Updates.
Reboot, etc.
Once your system is stable then install Avast.
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 25, 2014, 09:16:09 PM
Do you think it's absolutely necessary uninstall Avast before installing update KB3000850 if Avast is already fully updated?
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 25, 2014, 09:28:29 PM
Do you think it's absolutely necessary uninstall Avast before installing update KB3000850 if Avast is already fully updated?

Perhaps not......it seems most have done it and are OK.
However, the above I listed as a response to prior posters questions on How-To.
It is without argument the most bullet-proof way if anyone is concerned.....but that is your call.

To be honest......when I do a MS Update I disable Avast's Shield, it's Self Defense module and MalwareBytes shields.....update, then re-enable all those.  I'm ALSO on W7.....I have no Windows 8.x PCs.
Title: Re: Lastest Windows Update Problems
Post by: johnnyvang on November 25, 2014, 09:45:49 PM
Midnight

I run the tool in normal mode and avast shut down my laptop and boot back into save mode.
I couldt not use save mode myself by pressing F8 :(
If one option don't work, use the other  :D
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 25, 2014, 09:53:50 PM
@thekochs........I set the system restore point for today so will follow instructions and if I'm brave enough I'll do the big windows update tomorrow.

Thank you and johnnyvang for your help.
Title: Re: Lastest Windows Update Problems
Post by: phil.randal on November 25, 2014, 10:36:35 PM
To update to aswsnx.sys ver. 10.0.2208.722 I had to uninstall (with help from aswclear.exe and safe mode) and reinstall.

Windows 8.1 64-bit.
Title: Re: Lastest Windows Update Problems
Post by: Sting3r777 on November 25, 2014, 10:37:02 PM
Yep, i did this in a different order.

Then i noticed the PC wouldn't shutdown anymore.. it would stay there saying "Shutting down..." i went to get dumps so i could debug but windows didnt think there was a problem so it didn't generate any. i ended up having to rebuild the entire system- which worked, basicly i installed Windows 8.1, Updated to Full, THEN installed Avast and all was well.

Reminds me of the McAfee days when they BSOD all XP machines that got a certain update or when Early Norton Enterprise would destroy File-server Shares and Strip ACL's during scans, I'm still going to use Avast- i don't see any AV company out there with a pure track record of system stability so i'm not upset about this- sure was a pain to rebuild the Gaming PC/Dev Workstation (Especially with how many Visual Studio extensions i use) but thats life, if i had a dollar for every bug in one of my apps then i would be able to life off pizza for a year at least...
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 25, 2014, 11:03:21 PM
Reminds me of the McAfee days when they BSOD all XP machines that got a certain update or when Early Norton Enterprise would destroy File-server Shares and Strip ACL's during scans

AVG did the same thing awhile back.....bricked thousands and thousands of peoples PCs....I lived thru it....very ugly times.
This is why I keep asking for this from Avast: https://forum.avast.com/index.php?topic=160717.msg1154359#msg1154359
Bootable Util (CD/USB) for Uninstall/Clear
Avast needs a util that will cleanly uninstall a locked-out/bricked machine.  I know there is AvastClear (which is AWESOME) but that requires you to be able to get into Safe or Windows mode.  What happens if machines cannot get there ?  I fear as Avast gets more intrusive into O/S this can/will happen. My suggestion is a Avast Util (ISO) that people can burn to CD (or USB stick) that is "bootable" so a user can boot from the CD/USB to this program and the util would scan and brute force delete/uninstall ALL Avast remnants.  Avast does have Rescue CD but that is A/V removal type app.  I hope Avast Team will consider and develop.....it would not be hard....maybe a day or two work by Avast developer.
Title: Re: Lastest Windows Update Problems
Post by: Hyncharas on November 26, 2014, 03:07:20 AM
Unfortunately Microsoft hasn't made things easy for itself in the past month.  Five updates have been so bad they were all removed from Windows Update because they broke a lot of people's computers.  These updates are the following:

KB3000061
KB2984972
KB2949927
KB2995388
KB2952664

If you have one or more of these, I strongly recommend you remove them as, although it depends on what software you use, they come with terrible effects no matter which version of Windows you happen to have.

You need KB2011780 as it is designed to solve vulnerabilities where someone can hack your computer; if you use XP, however, you should not use it as it sometimes stops you connecting from the Internet.  As for KB3011850, there is currently a system conflict if you happen to use Avast AV and install the update, so it might be best to wait until Microsoft sort themselves out.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 26, 2014, 04:04:17 AM
Unfortunately Microsoft hasn't made things easy for itself in the past month.  Five updates have been so bad they were all removed from Windows Update because they broke a lot of people's computers.  These updates are the following:

KB3000061
KB2984972
KB2949927
KB2995388
KB2952664

Wow !.......scary info..........
Articles on subject
http://www.infoworld.com/article/2834535/security/four-more-botched-black-tuesday-patches-kb-3000061-kb-2984972-kb-2949927-and-kb-2995388.html
http://www.infoworld.com/article/2835571/microsoft-windows/microsoft-says-best-way-to-fix-botched-kb-2949927-patch-is-to-kill-it.html
However, I've seen nothing where "MS says" to uninstall these KBs if you had a successful update
Example: http://support.microsoft.com/kb/2949927
.....only references by others in these articles to do so......can you post a link on MS's comment/guidance on this ?
I did find an interesting note for future reference in that if a patch fails and Startup Repair does not fix you can go to DOS Command....say via a Windows Repair CD....and at Command Prompt, type the following command, assuming that C: is your Windows partition. If Windows in not installed on drive C, replace C: with the correct drive letter:
DISM /image:C:\ /cleanup-image /revertpendingactions

I also wanted to add for those reading on a good FYI/trick for SFC /SCANNOW fix to a MS Update that corrupts with BSOD on boot.
This is files that need to be removed (in this case moved) to allow things to proceed
http://johnmaguire.me/post/64092627596/forcing-sfc-scannow-in-windows-7-startup-repair
C:\Windows\WinSXS\pending.xml
C:\Windows\WinSXS\reboot.xml


You need KB2011780 as it is designed to solve vulnerabilities where someone can hack your computer; if you use XP, however, you should not use it as it sometimes stops you connecting from the Internet.
I think typo.....you mean KB3011780

As for KB3011850, there is currently a system conflict if you happen to use Avast AV and install the update, so it might be best to wait until Microsoft sort themselves out.
I think that is the subject of most of this thread and the patch Avast has done to Avast 9 (2014) & Avast 10 (2015).

Title: Re: Lastest Windows Update Problems
Post by: NoelC on November 26, 2014, 05:51:17 AM
I have a number of Win 8.1 systems here at my business all up to date, and no Windows Updates have caused any problems, except for just one that had a momentary blip - the test virtual machine running Avast on which I tested KB3000850.  It's been 100% fine since the fix.

A lot of people in general have screwed up computers.  Who knows what junkware they have installed on them, and the people themselves actively screw them up - a great example is that many people seem to feel they need to use "cleaner" applications that indiscriminately delete things, as though operating systems need to be "cleaned". 

Then when critical data is missing and a Microsoft Update fails, who do they blame?

Unfortunately, the mess that is personal computing today is so widespread that most companies now often take an approach where they try to discount reported problems as trouble caused by individuals rather than problems with their software.  When they really do have product problems they tend not to get right to them until it's made painfully obvious by mass complaints.

Note that this very discussion has turned to Microsoft breaking things, yet why was the thread started?  If Avast was doing something questionable in their software and Microsoft changed the OS - without breaking the documented rules of their APIs - who's really at fault?

Nobody's perfect, but Microsoft gets it right more often than they're given credit for.

-Noel
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 26, 2014, 04:25:56 PM
I've decided not to install this big windows update until, and if it shows up as important.  I've been following the topic on the Microsoft Community Forum and so many people have major problems trying to install this particular update. 
Title: Re: Lastest Windows Update Problems
Post by: zorgon on November 26, 2014, 05:36:30 PM
I have a number of Win 8.1 systems here at my business all up to date, and no Windows Updates have caused any problems, except for just one that had a momentary blip - the test virtual machine running Avast on which I tested KB3000850.  It's been 100% fine since the fix.

A lot of people in general have screwed up computers.  Who knows what junkware they have installed on them, and the people themselves actively screw them up - a great example is that many people seem to feel they need to use "cleaner" applications that indiscriminately delete things, as though operating systems need to be "cleaned". 

Then when critical data is missing and a Microsoft Update fails, who do they blame?

Unfortunately, the mess that is personal computing today is so widespread that most companies now often take an approach where they try to discount reported problems as trouble caused by individuals rather than problems with their software.  When they really do have product problems they tend not to get right to them until it's made painfully obvious by mass complaints.

Note that this very discussion has turned to Microsoft breaking things, yet why was the thread started?  If Avast was doing something questionable in their software and Microsoft changed the OS - without breaking the documented rules of their APIs - who's really at fault?

Nobody's perfect, but Microsoft gets it right more often than they're given credit for.

-Noel
100% agree on the cleaner or optimizer programs. Absolutely no need to run those. They cause more problems than they solve. Case in point. Grimefighter.   How many people have bricked their systems because of so-called optimizers? Too many to count.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 26, 2014, 10:55:41 PM
Xfinity is my ISP so I can get Norton Security at no cost so after having had so many problems with Avast and this big update I think I might just uninstall Avast in a few weeks and switch to Norton for awhile.  Will probably start using Avast again once I'm sure these issues between Avast and Microsoft have been resolved.  I really do like Avast though and I've been using it for several years.
Title: Re: Lastest Windows Update Problems
Post by: KevTech on November 27, 2014, 04:12:43 AM
Xfinity is my ISP so I can get Norton Security at no cost

I have Comcast as well and tried NSS but did not like the fact that it will remove any file it feels is a threat without telling you.

Had one file that I knew was a false positive and NSS would not let me restore the file no matter what I tried to do.

You can not change this behavior but it may fit your needs.

That is one of the reasons I like Avast as it will let the user decide what to do should you set it up that way.

Title: Re: Lastest Windows Update Problems
Post by: ashsaks on November 27, 2014, 09:13:40 AM
Create a new administrator type account or enable your built-in administrator account. Login to this account to let the admin user's profile get created. Now Logoff from the admin account and login to your account which has the Apps not opening problem. You will find that all Apps have started working.
Another way is to grant FULL CONTROL TO "ALLAPPLICATIONPACKAGES" on the following folder c:\program files\WindowsApps
For this your account may has to be made as owner of the WindowsApps folder.

The above worked in my case. Faced similar problem after KB3000850.
Title: Re: Lastest Windows Update Problems
Post by: Johnny22 on November 27, 2014, 11:06:51 AM
I uninstalled Avast and run the cleaner tool in safe mode and installed the update,everything is working fine.  :o
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 27, 2014, 06:41:07 PM
I'm not going to risk bricking my computer again so won't be installing that big windows update.
Title: Re: Lastest Windows Update Problems
Post by: CraigB on November 27, 2014, 06:45:23 PM
I'm not going to risk bricking my computer again so won't be installing that big windows update.
You already told us that on the last page.
Title: Re: Lastest Windows Update Problems
Post by: Pondus on November 27, 2014, 06:55:28 PM
And a new forum name again ...... how many is it now?

https://forum.avast.com/index.php?topic=161578.0

Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on November 27, 2014, 07:02:22 PM
I'm not going to risk bricking my computer again so won't be installing that big windows update.
You already told us that on the last page.

And the page before that. ;D
Title: Re: Lastest Windows Update Problems
Post by: AlwaysScrewed on November 28, 2014, 02:00:36 AM
I've been having similar problems except with Windows 7.

If I do a Clean Un/Re-install of Avast will that resolve my issues? I refuse to install these updates, or any future "x64" updates anymore after this but will a Clean Un/Re-install of Avast solve my problem?

If so, can I run the Avast Clear uninstall tool regularly or do I have to run it in safe mode?

I'd really appreciate any help with this. Thank you.
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 28, 2014, 05:55:00 AM
I've been having similar problems except with Windows 7.

... I refuse to install these updates, or any future "x64" updates anymore after this....

This problem with MSU is specifically with Windows 8.1 and KB3000850 and no other OS


... will a Clean Un/Re-install of Avast solve my problem?...

Yes, it might. Also just a reboot of the system might solve many problems.


... can I run the Avast Clear uninstall tool regularly or do I have to run it in safe mode?

avastclear.exe (http://files.avast.com/iavs9x/avastclear.exe) should be run after you have uninstall Avast the normal way through Windows unsinstall programs, and when/if this procedure fails to do so. You can run it in normal way, but it is not recommended. see image

The tool will start your system in Safe mode automatically when executed.

How to run Avast tool: http://www.avast.com/faq.php?article=AVKB10#idt_02
Title: Re: Lastest Windows Update Problems
Post by: anarcoi77 on November 28, 2014, 06:10:10 AM
Updated just now to latest avast.
After rebooting, my HD started to make a lot of noise sounding like it was being totally trashed, and on my side gadget monitors i noticed that it was being written and read at same rate (mb/s), despite having just restarted the system after avast update, the "perfmon" tool showed it was svchost trashing it, so i rushed to the windows update "nov 2014" hoping it would help, restarted the system but the HD was still being trashed, so i then i came to this forum and now my HD just got back to idle/regular mode, tried to open some programs and all seems responsive, but i gotta admit i feared for the HD for a while. the whole process till it got back to normal took about 10/15 minutes (at least it looked like that, but i was panicking...)

relevant specs:
Windows 7 64 bit
SAMSUNG HD753LJ 1TB

also have an external HD (WD Elements 1078 USB) but it wasn't affected by the issue
Title: Re: Lastest Windows Update Problems
Post by: iroc9555 on November 28, 2014, 06:34:55 AM
Hi anarcoi77. Welcome to Avast Forums

Nothing to do with Windows Updates.

Updated just now to latest avast...

Most probably Avast installing and preparing NG invironment. It takes a few minutes to do so and it takes some RAM and CPU doing it.
https://forum.avast.com/index.php?topic=154857.msg1125734#msg1125734
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 28, 2014, 04:00:46 PM
UPDATE: Sorry did not see @iroc9555 answered already.....my bad.

Updated just now to latest avast.
After rebooting, my HD started to make a lot of noise sounding like it was being totally trashed, and on my side gadget monitors i noticed that it was being written and read at same rate (mb/s), despite having just restarted the system after avast update, the "perfmon" tool showed it was svchost trashing it, so i rushed to the windows update "nov 2014" hoping it would help, restarted the system but the HD was still being trashed, so i then i came to this forum and now my HD just got back to idle/regular mode, tried to open some programs and all seems responsive, but i gotta admit i feared for the HD for a while. the whole process till it got back to normal took about 10/15 minutes (at least it looked like that, but i was panicking...)

relevant specs:
Windows 7 64 bit
SAMSUNG HD753LJ 1TB

also have an external HD (WD Elements 1078 USB) but it wasn't affected by the issue

My guess is that you installed the "NG" option in TOOLS section of installer.....it takes a lot of horsepower from PC...especially initially.  A lot of posts on NG and the benefits and troubles people have had with it.  However, the concept for AV protection is very leading edge.......a very good description on this post from Avast Team: https://forum.avast.com/index.php?topic=154857.msg1125734#msg1125734   
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 28, 2014, 07:53:44 PM
Someone has updated Windows 8.1 with KB3000850 after installing last Avasts update, but without previously uninstalling
Avast?  Could he (or she) comments the results of the experience? 
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 28, 2014, 09:51:31 PM
Someone has updated Windows 8.1 with KB3000850 after installing last Avasts update, but without previously uninstalling
Avast?  Could he (or she) comments the results of the experience? 
Does Avast release an update?
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 28, 2014, 09:55:49 PM
Avast released last week a small patch to solve the conflict between Avast 2015 , windows 8.1 and the windows update KB3000850
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 28, 2014, 10:03:49 PM
Avast released last week a small patch to solve the conflict between Avast 2015 , windows 8.1 and the windows update KB3000850
Thanks. I've tested it, but it was not enough...
Title: Re: Lastest Windows Update Problems
Post by: essexboy on November 28, 2014, 10:14:34 PM
Did you pre-install the two other KBs that I mentioned a few score pages back
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 28, 2014, 11:02:21 PM
I have both installed but I'm not going to install the big one.
Title: Re: Lastest Windows Update Problems
Post by: mchain on November 29, 2014, 07:26:28 AM
I have both installed but I'm still afraid to install the big one.
Your workaround to installing is to create a disk image of your system before you install the "big one".  If disaster strikes again, you'll be able to restore your system exactly as it was before you did this.  Restoring a clean disk image will take only minutes vs. the hours you spent doing it the hard way.

Plus, if you do have to restore the good image to disk, your system will never know it saw the problematic update; it never existed.
Title: Re: Lastest Windows Update Problems
Post by: CraigB on November 29, 2014, 08:37:49 AM
I have both installed but I'm still afraid to install the big one.
So you keep telling us ::) you mentioned in one of your replies that this thread wasn't about you yet you have somewhere in the range of 50 posts in this thread alone so clearly you are trying to make it about you.

Follow mchain's instructions to make an image first then install the windows update, search the net for instructions "if you need them" on how to make an image for your system.
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 29, 2014, 11:04:35 AM
Avast released last week a small patch to solve the conflict between Avast 2015 , windows 8.1 and the windows update KB3000850
Thanks. I've tested it, but it was not enough...
What do you mean with "it was not enough..."?
Title: Re: Lastest Windows Update Problems
Post by: PatC on November 29, 2014, 02:42:32 PM
I have both installed but I'm still afraid to install the big one.

Really, while the suggestion to create a disk image prior to major changes is certainly good, the recent Avast patch really has solved the problems, at least on my own Win 8.1 computer. Provided you have the latest aswsnx.sys, found at "C:\Windows\System32\drivers\aswsnx.sys", and it shows version 10.0.2208.772, your're good to go with KB3000850 "the big one". Having had my computer borked, my personal preference was to uninstall both Avast & KB3000850 in Win 8.1' safe mode, then reinstall KB3000850 and subsequently Avast, by then updated. But I'm ultra-paranoid! I cannot quite understand why you found it necessary to reisntall your computer from scratch, when the solution was much simpler, but I expect you had valid reasons.
Title: Re: Lastest Windows Update Problems
Post by: thekochs on November 29, 2014, 03:21:47 PM
I've tried/used tons of imaging products over the years and this is the best one I've found.
Its FREE version is easy to use and very reliable....and very complete for FREE version.
It's recovery environment is easy to generate (burn CD within program) and flexible.
Macrium Reflect: http://www.macrium.com/reflectfree.aspx
Title: Re: Lastest Windows Update Problems
Post by: CraigB on November 29, 2014, 03:27:16 PM
I've tried/used tons of imaging products over the years and this is the best one I've found.
Its FREE version is easy to use and very reliable....and very complete for FREE version.
It's recovery environment is easy to generate (burn CD within program) and flexible.
Macrium Reflect: http://www.macrium.com/reflectfree.aspx
Windows 7 and above has a perfectly fine imaging program already included :)
Title: Re: Lastest Windows Update Problems
Post by: YLAP on November 29, 2014, 03:27:24 PM
I've tried/used tons of imaging products over the years and this is the best one I've found.
Its FREE version is easy to use and very reliable....and very complete for FREE version.
It's recovery environment is easy to generate (burn CD within program) and flexible.
Macrium Reflect: http://www.macrium.com/reflectfree.aspx

The same here. It is free and does it's job well.
Title: Re: Lastest Windows Update Problems
Post by: Iken on November 29, 2014, 05:31:47 PM
I've tried/used tons of imaging products over the years and this is the best one I've found.
Its FREE version is easy to use and very reliable....and very complete for FREE version.
It's recovery environment is easy to generate (burn CD within program) and flexible.
Macrium Reflect: http://www.macrium.com/reflectfree.aspx

I wholeheartedly agree with this.
Macrium Reflect is a superb product, especially for a freebie. IMHO it is one of the best-developed pieces of software ever released; it has never let me down.
Title: Re: Lastest Windows Update Problems
Post by: Asyn on November 29, 2014, 05:33:06 PM
Guys, we're getting OT here. ;)
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 29, 2014, 09:57:45 PM
This is that I don't understand. If problem has been solved, why can't install de big update without uninstalling Avast?
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on November 29, 2014, 10:01:05 PM
For me, the update is not working. I have the MS update installed and when I reinstall Avast, problems are back.
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on November 30, 2014, 10:51:13 AM
I've decided not to install kb3000850 for the moment. I'll wait until things are more clear. It seems that this update is giving lots of troubles and not only with Avast, and as Lisandro said, it's not clear that Avast has solved this issue with his patch.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on November 30, 2014, 03:36:38 PM
I've been using Avast for at least 10 years and before installing this latest version I never had to uninstall Avast to install any Windows updates. 

If I knew how I would go back to 2014.2021.
Title: Re: Lastest Windows Update Problems
Post by: CraigB on November 30, 2014, 04:53:11 PM
I've been using Avast for at least 10 years and before installing this latest version I never had to uninstall Avast to install any Windows updates.
How many times are you going to repeat the same thing, we heard you the first time so please give it a rest.

You have not only tried to turn this topic into your own but you are becoming very annoying, you've been told several times what to do concerning an image first and then windows update so please do so and stop being a pest ::)
Title: Re: Lastest Windows Update Problems
Post by: DavidR on December 01, 2014, 05:29:57 PM
I've decided not to install kb3000850 for the moment. I'll wait until things are more clear. It seems that this update is giving lots of troubles and not only with Avast, and as Lisandro said, it's not clear that Avast has solved this issue with his patch.

I believe the issue is ensuring that you have the avast patched driver installed prior to installing kb3000850.

I can't see this kb3000850 waiting for windows update, nor can I see it in the windows Update History, so presumably it isn't applicable on my win7 32bit netbook system. I have the updated avast driver version, should it be required.
Title: Re: Lastest Windows Update Problems
Post by: Lisandro on December 01, 2014, 10:16:01 PM
I believe the issue is ensuring that you have the avast patched driver installed prior to installing kb3000850.
And what about new users? The ones already with the MS update?

I can't see this kb3000850 waiting for windows update, nor can I see it in the windows Update History, so presumably it isn't applicable on my win7 32bit netbook system. I have the updated avast driver version, should it be required.
It's a Windows 8.1 update only.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on December 01, 2014, 10:37:51 PM
I now have the KB3000850 installed and had no problems whatsoever.   :)
Title: Re: Lastest Windows Update Problems
Post by: DavidR on December 02, 2014, 12:15:53 AM
I believe the issue is ensuring that you have the avast patched driver installed prior to installing kb3000850.
And what about new users? The ones already with the MS update?
<snip>

I already answered that previously - the patched driver should be included in the on/off-line installers so it should be present before the reboot.

I don't know what is happening on your particular system, but if this was more prevalent then we would be seeing much more and continued activity in the forums about it.

Personally this question needs to be directed to avast and the two avast team members (lukor and pk) that I quoted earlier in your other post.
Title: Re: Lastest Windows Update Problems
Post by: cfortes9 on December 03, 2014, 12:32:03 PM
I´m sorry, but my english is not very good, I´ve been reading several pages of this topic and I´m not very sure.

1.- I have Windows 8.1 SO
2.- I had Avast.
3.- I Installed KB3000850.
4.- I had some problems, as everybody.
5.- I decided to uninstall Avast.
6.- Problems finished.

Now...I really like avast, and I would like to know if the problems are fully resolved.

With Windows 8.1 and kb3000850 already installed...
Could I download the last installer from the WEB and install it without any fear?

Thanks a lot.
Title: Re: Lastest Windows Update Problems
Post by: essexboy on December 03, 2014, 03:53:54 PM
Yes as the latest installer has the fixed driver

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

----------
Title: Re: Lastest Windows Update Problems
Post by: glazaro21 on December 04, 2014, 05:52:56 PM
I'm sorry, but I'll insist.
If Avasts is already updated with the last patch, and aswsnx.sys driver is version 10.0.2208.722, it's necessary uninstall Avast before installing KB3000850?
Title: Re: Lastest Windows Update Problems
Post by: Asyn on December 05, 2014, 04:47:04 AM
If Avasts is already updated with the last patch, and aswsnx.sys driver is version 10.0.2208.722, it's necessary uninstall Avast before installing KB3000850?
No.
Title: Re: Lastest Windows Update Problems
Post by: bfox on December 10, 2014, 09:54:44 PM
How do I get this update for my Avast EPS users? I also use Avast Enterprise Console.
Title: Re: Lastest Windows Update Problems
Post by: Asyn on December 11, 2014, 03:34:47 AM
How do I get this update for my Avast EPS users? I also use Avast Enterprise Console.
-> https://forum.avast.com/index.php?topic=160789.msg1155624#msg1155624
Title: Re: Lastest Windows Update Problems
Post by: cooby on December 11, 2014, 04:14:30 AM
I've been using Avast for at least 10 years and before installing this latest version I never had to uninstall Avast to install any Windows updates.
Will you please stop all that motion in your avatar. It is really irritating. Makes it difficult to read other people's post. I have no problem with your message, though some might object, just this constant motion is intolerable.

A lot of win7 64 bit users have problem with KB3004394 because Microsoft in their wisdom broke the certificates. Makes one wonder how AV will function when suddenly certificates aren't there.

Over the years, it's been always my procedure to turn off all real-time security. Make an image backup, download, check the list and install the M$ updates, reboot. All security gets back and all is well with few alerts for the new stuff. Dont't know if this would apply to the latest Avast.
Title: Re: Lastest Windows Update Problems
Post by: sleepyskeleton on December 12, 2014, 11:45:33 PM
Hello,
I'm running Windows 7 x64 and Avast still doesn't work for me (starting with the Windows Updates in November).
I uninstalled Avast and ran the uninstall utility, then installed  the version linked a few posts above as well as the one you get on the front page of avast.com (tried the whole procedure more than once), but after a reboot, my system is always unusable again (no internet, no programs open, control panel elements don't work etc.).  I also uninstalled all Windows Updates that are said to cause problems, but that also didn't help.
Any advice would be appreciated.
Title: Re: Lastest Windows Update Problems
Post by: scrappydeb on January 08, 2015, 02:23:18 PM
Please, please help. We have used Avast for years. Since my husband and I both updated to the latest Avast Internet Security (2015.10.0.228) in mid-December, both of our laptops have slowed to a CRAWL. Click to open a page and wait.... wait... wait... for a response. Eventually it will load, but doing virtually ANYTHING is a huge frustration. Sometimes it will "break loose" and be ok for a while, but then it bogs down again.

HE has Windows 8 (64 bit) and I have Windows 7 (64 bit). I have read this thread and I don't know what to do.... I see some saying that the Windows Update problem discussed here applies only to Windows 8 users, but we both started having the issue after the Avast update. PLEASE, any help would be appreciated!
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on January 08, 2015, 06:26:52 PM
Please, please help. We have used Avast for years. Since my husband and I both updated to the latest Avast Internet Security (2015.10.0.228) in mid-December, both of our laptops have slowed to a CRAWL. Click to open a page and wait.... wait... wait... for a response. Eventually it will load, but doing virtually ANYTHING is a huge frustration. Sometimes it will "break loose" and be ok for a while, but then it bogs down again.

HE has Windows 8 (64 bit) and I have Windows 7 (64 bit). I have read this thread and I don't know what to do.... I see some saying that the Windows Update problem discussed here applies only to Windows 8 users, but we both started having the issue after the Avast update. PLEASE, any help would be appreciated!
See if disabling  NG will make a change for you.
Control panel > Programs and Features > Select Avast > Select Change > Scroll down and uncheck NG > Reboot the system after the procedure is finished.
 
Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on January 08, 2015, 06:32:24 PM
Please, please help. We have used Avast for years. Since my husband and I both updated to the latest Avast Internet Security (2015.10.0.228) in mid-December, both of our laptops have slowed to a CRAWL. Click to open a page and wait.... wait... wait... for a response. Eventually it will load, but doing virtually ANYTHING is a huge frustration. Sometimes it will "break loose" and be ok for a while, but then it bogs down again.

HE has Windows 8 (64 bit) and I have Windows 7 (64 bit). I have read this thread and I don't know what to do.... I see some saying that the Windows Update problem discussed here applies only to Windows 8 users, but we both started having the issue after the Avast update. PLEASE, any help would be appreciated!
See if disabling  NG will make a change for you.
Control panel > Programs and Features > Select Avast > Select Change > Scroll down and uncheck NG > Reboot the system after the procedure is finished.
 

Yes, when I first read post, it seemed very similar to the numerous other posts regarding the effect of "NG" module on system performance while setting up virtual environment (if that's the correct term) and also significant HD space taken.
Title: Re: Lastest Windows Update Problems
Post by: scrappydeb on January 09, 2015, 03:02:08 AM
OMG thank you thank you! I made this fix on both of our laptops, and they are both running MUCH better! Still a bit of lag here and there, so I think there might be something still amiss, but it's about 90% improvement! THANK YOU!
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on January 10, 2015, 12:38:27 AM
Your welcome. Something brand new (NG) usually takes a while to fine tune. :)
Title: Re: Lastest Windows Update Problems
Post by: scrappydeb on January 11, 2015, 01:23:27 PM
Unfortunately, the improvement seems to have been short-lived. :( Both computers ran much better for the first day or so after I disabled NG, but yesterday were back to being very slow. As of this morning, mine was practically non-usable: click to a tab or program, and wait 2-5 minutes for a response. I finally managed to do a restart and it is a little bit better now, but I'm at my wit's end.... not sure whether the problems we are having are Avast, our network, "grime", or something else. The fact that my husband and I both have the issues on two separate machines (while the kids' computer does not seem to have the same problems, although they have their own issues thanks to all the online video game crap that they download) suggests... something, but I'm not sure what! #frustrated
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on January 11, 2015, 04:00:13 PM
Unfortunately, the improvement seems to have been short-lived. :( Both computers ran much better for the first day or so after I disabled NG, but yesterday were back to being very slow. As of this morning, mine was practically non-usable: click to a tab or program, and wait 2-5 minutes for a response. I finally managed to do a restart and it is a little bit better now, but I'm at my wit's end.... not sure whether the problems we are having are Avast, our network, "grime", or something else. The fact that my husband and I both have the issues on two separate machines (while the kids' computer does not seem to have the same problems, although they have their own issues thanks to all the online video game crap that they download) suggests... something, but I'm not sure what! #frustrated
Maybe seeking help from the following would help ???
https://forum.avast.com/index.php?topic=53253.0 (https://forum.avast.com/index.php?topic=53253.0)
If you post your logs in the virus and worms section and let me know about it, I'll notify a qualified Malware Removal Expert.
Title: Re: Lastest Windows Update Problems
Post by: SkywriterII on February 09, 2015, 01:09:58 PM
Hallo,

after many time to check the problem with your program an KB3000850 I like to ask you Asyn how I get the driver patch 722 because in my actually setup.exe is always 712.

Or is this patch only for specially people ...

Skywriter


OS Win 8.1 64-bit
Title: Re: Lastest Windows Update Problems
Post by: Avq2315 on March 02, 2015, 09:34:13 PM
Are the issues relating to KB3000850 resolved now if I'm running the latest version of Avast (free version, 2015.10.0.2208, from installer downloaded on the 13th of February)? Only KB3000850 is now showing up as an important update for Windows 8.1 as of today and I wanted to avoid any problems.
Title: Re: Lastest Windows Update Problems
Post by: adambede900 on March 17, 2015, 12:40:42 PM
I am using the latest free Avast! and simply cannot get this (newly) important update to install with win 8.1.  I've given up trying to get it to go.  The windows update troubleshooter keeps finding (and supposedly correcting) database corruption problems but this does no good.  This is just a report of the fact that the problem is back btw.
Title: Re: Lastest Windows Update Problems
Post by: jwa on March 17, 2015, 04:29:51 PM
I had latest version of Avast 2015.2214 free  and had trouble with a windows update KB 2267602 (windows defender update) for win 8.1. It continually failed  giving me a error code 80070005.

I could not get it to install until I completely uninstalled avast . (disabling it did not help)

(I do not have windows defender running on the machine of course)
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on March 19, 2015, 01:19:24 PM
Similar experience here.

Perfectly working system until KB3000850 installed and now get intermittent slow machine.

Googling bought me here, sure this is something Avast must be looking into?
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on March 19, 2015, 04:07:31 PM
I had latest version of Avast 2015.2214 free  and had trouble with a windows update KB 2267602 (windows defender update) for win 8.1. It continually failed  giving me a error code 80070005.

I could not get it to install until I completely uninstalled avast . (disabling it did not help)

(I do not have windows defender running on the machine of course)
If you use Avast on Windows 8.1, you should not be using Windows Defender.
Never run more than one resident AV at a time. Windows Defender in Windows 8.1 is a resident AV.
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on March 19, 2015, 09:04:17 PM
For me, running Avast disables Defender.

However when installing the dreaded windows update defender kept on enabling/disabling itself and generated lots of warnings.

So tonight I rolled back to a disk image taken before the update installed, uninstalled Avast, applied the windows update and waited half an hour and then reinstalled Avast.

Time will tell if this has solved the go slows.
Title: Re: Lastest Windows Update Problems
Post by: mchain on March 20, 2015, 02:13:25 AM
Hi Baz8755,

It appears Windows Defender is integrated into 8.0 and 8.1 Windows, so it is not possible to uninstall it:  http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/can-windows-defender-be-uninstalled-on-windows-8/8facf286-c6b1-4994-b789-3a921b979e81 (http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/can-windows-defender-be-uninstalled-on-windows-8/8facf286-c6b1-4994-b789-3a921b979e81)
It does appear your issues lie with Defender conflicting with Avast!, tho.  As long as you had Defender enabled during your Windows Updates after uninstalling Avast! you should be ok.  Defender would've provided your antivirus protection while you were updating.  Just be sure to manually disable it before re-installing Avast!. 

See below.

Suggest reading the reply from Patrick Barker and clicking the url link there to get more information.  At least you will know how to turn it off manually in the future should this issue ever come up again.   :)

(Slowdowns are what happens when two resident antivirus programs fight over scanning the same file at the same time, and much worse side-effects can happen too.)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on March 20, 2015, 03:03:30 AM
Similar experience here.

Perfectly working system until KB3000850 installed and now get intermittent slow machine.

Googling bought me here, sure this is something Avast must be looking into?

I got that update on December 1st 2014
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on March 20, 2015, 10:11:08 AM
Hi Baz8755,

It appears Windows Defender is integrated into 8.0 and 8.1 Windows, so it is not possible to uninstall it:  http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/can-windows-defender-be-uninstalled-on-windows-8/8facf286-c6b1-4994-b789-3a921b979e81 (http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/can-windows-defender-be-uninstalled-on-windows-8/8facf286-c6b1-4994-b789-3a921b979e81)
It does appear your issues lie with Defender conflicting with Avast!, tho.  As long as you had Defender enabled during your Windows Updates after uninstalling Avast! you should be ok.  Defender would've provided your antivirus protection while you were updating.  Just be sure to manually disable it before re-installing Avast!. 

See below.

Suggest reading the reply from Patrick Barker and clicking the url link there to get more information.  At least you will know how to turn it off manually in the future should this issue ever come up again.   :)

(Slowdowns are what happens when two resident antivirus programs fight over scanning the same file at the same time, and much worse side-effects can happen too.)

A couple of things

1) I got the cursed update on Sunday 15th and until that point I had never gone into Windows Defender and turned it off, during the update I got all kinds of warnings about AV not running and Defender started up and then crashed etc. Eventually things settled down and all seemed fine apart from the occassional slow boot, my PC normally takes only a few seconds to login but when going slow it would take several minutes.

2) When I did my new install by rolling back to prior to release, uninstalling Avast, Applying update, re-installing Avast. I never disabled Defender and defender is now saying AV is being handled by another program and will not let me into any of it's config to shut it donw, I expect this it is the way it always worked before the update in that it should detect Avast and not start up.

I am hoping that the way I have configured things now will be stable, (ie Avast running and Defender not running due to detecting Avast). Problems may occur if Defender somehow starts due to not detecting Avast but this should never happen unless something somewhere is broken.
Title: Re: Lastest Windows Update Problems
Post by: ciborio on March 24, 2015, 06:53:49 PM
Yes as the latest installer has the fixed driver

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------


1.- I have Windows 8.1
2.- I had Avast.
3.- I Installed KB3000850.
4.- I had some problems, as everybody.
5.- I followed your cleaning and removing Avast procedure
6.- I reinstalled Avast but I still have problems, Windows crashes randomly and I can only move the mouse without being able to do anything.
7.- Uninstalling Avast and problems are solved

What can I do? I want to continue to use Avast!
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 11, 2015, 05:29:36 PM
Still having issues myself

Everything was fine before this patch and although my workaround seemed to have cured it I have still having the following 3 random issues on boot that never occured before the patch

1) Extremely slow startup and performance
2) Logging in cannot find profile and creates default profile
3) The Group Policy Client service failed the sign-in The universal unique identifier (UUID) type is not supported

I never had any of these issues before the patch but now am getting one of these at least once a week. In all cases a reboot solves the issue.

So I am still no closer to knowing if it's an issue with Avast or the patch itself but other forums have suggest that removing Avast does seem to stop the issues. This is something that I do not want to do as I have been an Avast user for more years than I care to remember.

Baz.
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on April 11, 2015, 05:37:14 PM
There are  two other thing you could try:
Start with this - http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter (http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter)
If that doesn't work, then do the following:
uninstall KB3000850.
Reboot.
Check for Windows updates.
When you again see the update for KB3000850, disable Avast till the computer is restarted:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1428766415817-47193.png)
Once that's done, start your update.
When the update completes, reboot and see if you receive any other messages.
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 11, 2015, 06:20:58 PM
That's pretty much what I did to get the patch installed

*I rolled back to a drive image prior to patch.
*Unistalled Avast
*Installed Patch
*Re-installed Avast

It does seem that this patch and Avast do not want to play nicely together, 90% of the time they will tolerate each other and the other 10% all hell breaks loose.
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 12, 2015, 10:11:30 AM
I have a theory as to what is going on with my machine that may help track the issue.

Bearing in mind I have successfully installed the patch and that my issues intermittent I think it may be down to the timing of logging in after boot up.

My machine is a windows 8.1 laptop that is using the quick shutdown/startup. The go slows/profile issues seem to occur if I do not login instantly the machine has booted, also the problems seem not to occur if I wait a minute or so after booting.

So I am guessing there is a point during startup when windows/Avast are doing things and if you happen to login at that point you will get go slows/default profiles/etc.....

Just a theory but with over 30 years as a software developer myself I know every little clue helps ;)
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 12, 2015, 10:38:38 AM
Here's another interesting question

Before I reinstalled Avast I didn't disable Defender as installing Avast automatically disables it. However I wonder if you disable defender before installing Avast would actually have a different effect. Also once Avast is installed is there anyway of getting back into Defender to disable it?
Title: Re: Lastest Windows Update Problems
Post by: mchain on April 12, 2015, 11:00:41 AM
http://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_start/how-to-turn-on-windows-defender-in-windows-8/a2b1cf45-a170-494d-84ab-8d2136c5e45b (http://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_start/how-to-turn-on-windows-defender-in-windows-8/a2b1cf45-a170-494d-84ab-8d2136c5e45b)
http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off#turn-windows-defender-on-off=windows-7 (http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off#turn-windows-defender-on-off=windows-7)
http://www.sysprobs.com/how-to-remove-windows-defender-on-windows-8-1-windows-8 (http://www.sysprobs.com/how-to-remove-windows-defender-on-windows-8-1-windows-8)

For 8.0 and 8.1, Windows Defender is a built-in service and can only be disabled before installing a third-party antivirus program.  If not disabled before install, it will detect the new antivirus program and automatically disable itself (supposedly).
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 12, 2015, 11:10:30 AM
Interesting,

So windows supposedly is the one that detects the A/V and disables itself.
I wonder if this is the problem, perhaps this is done during every boot and sometimes this process fails or takes a little longer even though Avast is running or coming up. If so it could be a problem with either Defender or the way Avast is registering itself.
Strange that it only became an issue with the windows patch.


So.....

I have just uninstalled Avast, disabled Defender and Re-installed Avast.

Pretty sure it's going to make no difference to my problems but just in case......
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 18, 2015, 10:03:13 AM
Still getting these issues even after latest windows update :(
Title: Re: Lastest Windows Update Problems
Post by: mchain on April 18, 2015, 11:43:07 AM
Still getting these issues even after latest windows update :(
KB3000850 is an optional update for 8.1.  So it is similar to a service pack but is not deemed essential.  But is posted by Microsoft as optional and not as a mandatory or required update. 

Your call on this one. 

Cursory search on web indicates you are not the only one suffering from KB3000850 and avast! installs issues you've described as specific to your machine.  Apparent it is a large file, over 700 + MB? 
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 18, 2015, 02:21:01 PM
It was optional and I never received it as I only get critical updates, however about a month ago they upgraded it and that's how I got it.

Seeing as it only seems to affect Avast users then surely it should be something that should be addressed with some urgency.
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on April 18, 2015, 03:58:12 PM
It was optional and I never received it as I only get critical updates, however about a month ago they upgraded it and that's how I got it.

Seeing as it only seems to affect Avast users then surely it should be something that should be addressed with some urgency.
Avast fixed the problem with its update 141125-1, issued near the end of November.
If you kept Avast updated, this certainly should not have been a problem at this time. ???
Title: Re: Lastest Windows Update Problems
Post by: Baz8755 on April 18, 2015, 08:29:03 PM
My Avast is fully up to date!
Title: Re: Lastest Windows Update Problems
Post by: Hachiko1 on June 02, 2015, 05:15:04 PM
Windows 8.1 Home here.
Avast Free Updated!
With Avast you can't install KB300850!
You need to uninstall Avast!
Title: Re: Lastest Windows Update Problems
Post by: Hachiko1 on June 02, 2015, 05:18:28 PM
Still getting these issues even after latest windows update :(
KB3000850 is an optional update for 8.1.  So it is similar to a service pack but is not deemed essential.  But is posted by Microsoft as optional and not as a mandatory or required update. 

Your call on this one. 

Cursory search on web indicates you are not the only one suffering from KB3000850 and avast! installs issues you've described as specific to your machine.  Apparent it is a large file, over 700 + MB?
711MB
Windows 8.1 Home here.
And isn't optional!
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on June 02, 2015, 05:49:58 PM
Still getting these issues even after latest windows update :(
KB3000850 is an optional update for 8.1.  So it is similar to a service pack but is not deemed essential.  But is posted by Microsoft as optional and not as a mandatory or required update. 

Your call on this one. 

Cursory search on web indicates you are not the only one suffering from KB3000850 and avast! installs issues you've described as specific to your machine.  Apparent it is a large file, over 700 + MB?
711MB
Windows 8.1 Home here.
And isn't optional!
See if this gives you any answers:
https://support.microsoft.com/en-us/kb/3000850 (https://support.microsoft.com/en-us/kb/3000850)
This also isn't a new update but goes back to November of 2014
Title: Re: Lastest Windows Update Problems
Post by: Hachiko1 on June 02, 2015, 09:32:15 PM
Still getting these issues even after latest windows update :(
KB3000850 is an optional update for 8.1.  So it is similar to a service pack but is not deemed essential.  But is posted by Microsoft as optional and not as a mandatory or required update. 

Your call on this one. 

Cursory search on web indicates you are not the only one suffering from KB3000850 and avast! installs issues you've described as specific to your machine.  Apparent it is a large file, over 700 + MB?
711MB
Windows 8.1 Home here.
And isn't optional!
See if this gives you any answers:
https://support.microsoft.com/en-us/kb/3000850 (https://support.microsoft.com/en-us/kb/3000850)
This also isn't a new update but goes back to November of 2014
Already fixed it...Removed Avast, installed update, reinstalled Avast(....)
Title: Re: kb3000850 windows update problem. Work around by Nix Hard.
Post by: nix.hard on June 12, 2015, 02:06:42 AM
Re: kb3000850 windows update problem. Work around by Nix Hard.

I had this back in April 2015 approx on a ASUS laptop doing a factory reset and reinstall from built in recovery partition with windows 8.1 and avast installed [sorry can't remember avast version number]

Have just done the same thing on a brand new ACER laptop, after kb3000850 killed the laptop with a install of avast 2015.10.2.2218

Going to do the same for the ACER laptop as I worked out for the ASUS.

Going from information from MS info here: https://support.microsoft.com/en-us/kb/3000850
QUOTE;
"Assume that you have either of the following configurations:
    You have a Windows Server 2012 R2 server that is running on hardware that has UEFI that has Secure Boot enabled.
    You have a Windows Server 2012 R2-based Hyper-V host that is running, and you are running a Generation 2 virtual machine guest that uses UEFI firmware support and that has the Secure Boot option enabled. Additionally, the guest virtual machine is running Windows Server 2012 R2."
END QUOTE

Now I had neither/none of these server 2012 R2 thingies running or the Hyper-V host watch-a-me-call-it running.

But it did give me a clue to what may have been causing problems.

So I just shot both possible suspects out of hand. [as you tend to do]
It is possible that only one of these "work-around" steps is needed.
I don't have the time to "play" any further, someone else may do so, please let us all know the result. [And please then send them & me lots of "free-beer"]

Here we go...
1. First do all Critical Windows updates EXCEPT KB3000850.
Reboot machine. Login.
2. Go into avast settings -> Trouble Shooting -> Enable hardware-assisted virtualisation -> take the tick out of this option. [disable hardware-assisted virtualisation]
3. Get into the UEFI system, [use to be called the BIOS] look for and disable Secure Boot. Remember to save the settings and then reboot. Be VERY CAREFUL here, we only want to play with the BIOS settings not start a reinstall or any other "data-disaster(r)".

QUOTE below from: http://answers.microsoft.com/en-us/windows/forum/windows8_1-security/uefi-secure-boot-in-windows-81/65d74e19-9572-4a91-85aa-57fa783f0759
"Setup UEFI Mode:
The UEFI BIOS has varying capabilities depending on the motherboard make and model. The UEFI BIOS setup screen can be Menu driven by mouse or a Shell interface which needs to be drilled through layers. The setup mode can be invoked at system start by a processor interrupt call via user keystroke. In Windows 8.1 OEM computers, the UEFI BIOS Setup can be started only through the Windows RE, which can be accessed as described above. In the Recovery Environment, navigate to Troubleshoot > Advanced options > UEFI Firmware Settings > press the Restart button and the computer will load the UEFI BIOS setup screen on restart.
You can get into the Windows RE from within Windows 8.1 through Start > PC settings > Update and recovery > Recovery > to the right beneath Advanced Start-up, click Restart now."
END QUOTE
Remember be VERY CAREFUL here, we only want to play with the BIOS settings not start a reinstall or any other "data-disaster(r)".


4. When the machine has rebooted, you are logged back in, run windows update, select KB3000850 and install.

When this has finished installing itself, rejoice...
5. Reboot the machine, reset and reverse changes made above, reboot...

Then rejoice some more till next time.

Any anti-virus I have to uninstall to do something on the machine stays uninstalled because I will install another that just works. Period, Full-stop . No exceptions. !!!

Till the next reboot session, have fun.

 Cheers Nix Hard
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on June 12, 2015, 02:54:54 PM
@nix.hard,
Strange but I run Windows 8.1 and had no problems installing KB3000850. I certainly didn't have to go through any of the gyrations you described.
Wonder what else is going on on you computer ???
Title: Re: Lastest Windows Update Problems
Post by: nix.hard on June 15, 2015, 02:03:10 PM
@bob3160
The only 2 common things with the last 2 laptops was they were fresh reinstalls from the OEM recovery partition. One laptop was a ASUS the other a ACER.
So brand had nothing to do with it.
They both came with McAfee pre installed, which was uninstalled and the McAfee install cleaner was run afterwards to remove any remaining bits.

For the last laptop, the ACER, all I needed to disable was the avast hardware-assisted virtualisation (2. Go into avast settings -> Trouble Shooting -> Enable hardware-assisted virtualisation -> take the tick out of this option. [disable hardware-assisted virtualisation]

Have just redone kb3000850, success. Reboot. Put the hardware-assisted virtualisation back on reboot, and laptop still working.

So what's going on here then?
It's got me scratching.
Cheers NH
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on June 15, 2015, 05:31:58 PM
@ nix.hard,
I had turned off the hardware acceleration in Avast a long time ago.  It seems to cause a lag in the OS when turned on.
(Hardware acceleration also causes a lag in Google's Chrome browser so it's also unchecked in the Chrome settings. :) )
Title: Re: Lastest Windows Update Problems
Post by: nix.hard on June 17, 2015, 12:31:56 PM
@bob3160
Ok Bob that's why you didn't see the problem.
By default it is on, and causes dead laptop & possibly desktops as well.

I had to fix another laptop last night as well, it was a Leader brand laptop, brand new.
Same problem but the "other" kb that gives problems.

I'll get the kb number & post it tomorrow, I don't have it with me at the moment.
>> edit AEST14:50hr 18/6/2015: this KB number was; KB21919355 <<

avast has a problem that is killing PC's.

It has to be fixed.

Bob it's not "Hardware acceleration" it is "hardware-assisted virtualisation".

This is as the Microsoft kb help says, it will break the PC,  a known problem.

It is still happening.

Avast and Microsoft need to fix this ASAP.

Cheers NH
Title: Re: Lastest Windows Update Problems
Post by: ky331 on June 17, 2015, 01:47:26 PM
Question related to "Enable Hardware-Assisted Virtualization" option under the Troubleshooting options:
If I do NOT have the NG module installed, does it make a difference whether or not the above option is checked?   Or is it a moot/meaningless setting when NG is "absent"?
Title: Re: Lastest Windows Update Problems
Post by: nix.hard on June 17, 2015, 04:31:17 PM
@ky331
Two of the laptops didn't have the NG module installed, one laptop did have the NG module installed when all of them choked on the MS updates.

It made no difference to the out come.

The difference is in turning off avast default setting.

Otherwise a total buggered computer with a default install of avast free version doing the infamous MS updates.

Cheers NH
Title: Re: Lastest Windows Update Problems
Post by: ky331 on June 17, 2015, 04:48:27 PM
So should I just UNcheck the "Enable Hardware-Assisted Virtualization" option --- permanently --- since enabling it (withOUT the NG module) seems pointless?
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on June 17, 2015, 05:02:29 PM
So should I just UNcheck the "Enable Hardware-Assisted Virtualization" option --- permanently --- since enabling it (withOUT the NG module) seems pointless?
Your computer, your choice. I've told you what I've done. :)
Title: Re: Lastest Windows Update Problems
Post by: nix.hard on June 17, 2015, 05:10:37 PM
The choice for people who know what to do, or know what it means is owned by themselves.

What is avast and Microsoft going to do for the people who don't know the implications and just take the default settings as is.

This is a very deep down technical knowledge needed setting.

Cheers NH
Title: Re: Lastest Windows Update Problems
Post by: mchain on June 17, 2015, 05:21:55 PM
One recent possible culprit for issues is KB3057839:  https://support.microsoft.com/en-us/kb/3057839 (https://support.microsoft.com/en-us/kb/3057839)

It's had an impact on another vendor product here:  http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb (http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb)
http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb#p109879 (http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb#p109879)

So it's not just avast affected.  Fixing/changing a kernel-mode drive(r) can have unforseen consequences.
Title: Re: Lastest Windows Update Problems
Post by: Patrick2 on June 17, 2015, 05:45:28 PM
Yeah on my 8.1 Pro 64bit System with Media Center, I did turn off Hardware assisted Virtulization a while back, since doesn't support NG module, something with this particular models Motherboard or Processor when it was built years ago.    Windows updates all 18 optional for Windows 8.1 did install normally, and system seems to be responding just fine here at the moment

Title: Re: Lastest Windows Update Problems
Post by: -midnight on June 17, 2015, 06:10:18 PM
One recent possible culprit for issues is KB3057839:  https://support.microsoft.com/en-us/kb/3057839 (https://support.microsoft.com/en-us/kb/3057839)

It's had an impact on another vendor product here:  http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb (http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb)
http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb#p109879 (http://forums.sandboxie.com/phpBB3/viewtopic.php?f=11&t=21246&sid=10be8442615937f7b982d9ca96f79adb#p109879)

So it's not just avast affected.  Fixing/changing a kernel-mode drive can have unforseen consequences.

I installed that update on June 9th and haven't had any problems.
Title: Re: Lastest Windows Update Problems
Post by: polonus on June 17, 2015, 07:02:52 PM
Hi midnight,

The problem in Sandfboxie was a minor one, more like error messages on working a "cut and paste" that are irritating.
When you choose for these messages not to be shown, wait for a new beta to cure it, you are fine.

polonus
Title: Re: Lastest Windows Update Problems
Post by: nix.hard on June 22, 2015, 06:15:28 AM
Can someone tell me the email address to send this "avast bug report" to please.
This forum post has had over 70000 views and no comments from anyone from avast. WTF?
No questions asked, no please explain, no "we are looking into this"!

Cheers NH
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on June 22, 2015, 02:45:06 PM
Can someone tell me the email address to send this "avast bug report" to please.
This forum post has had over 70000 views and no comments from anyone from avast. WTF?
No questions asked, no please explain, no "we are looking into this"!

Cheers NH
If you have a problem with Avast, post it in the right forum and topic.
This topic relates to Windows Updates.
Avast also monitors these forums.
Title: Re: Lastest Windows Update Problems
Post by: mchain on July 07, 2015, 09:07:07 PM
Two new optional updates for Win 7 came in today:
No support information on KB2952664 yet.  Installed KB3065987 no issues but got two versions of KB2952664.  First posted as optional and second as Recommended.  Wound up with two separate entries for KB 2952664, both installed successfully.
Title: Re: Lastest Windows Update Problems
Post by: Staticguy on July 07, 2015, 10:48:47 PM
Two new optional updates for Win 7 came in today:
  • KB3065987
  • KB2952664
No support information on KB2952664 yet.  Installed KB3065987 no issues but got two versions of KB2952664.  First posted as optional and second as Recommended.  Wound up with two separate entries for KB 2952664, both installed successfully.

That's also what I got today. Installed successfully with no problems from Windows and Avast.
Title: Re: Lastest Windows Update Problems
Post by: lucD on July 07, 2015, 11:40:10 PM
The second 'important' (and only 25kb) iteration of KB2952664 repeatedly tried to re-install after apparently already having successfully done so. I've hidden it now but can't uninstall it. It successfully goes through the motions of uninstallation but it's still there in the list afterwards. I wish I'd never had anything to do with KB2952664 from the start ... no obvious benefit to the user and it's been one botched release after another.
Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on July 08, 2015, 02:12:59 AM
The second 'important' (and only 25kb) iteration of KB2952664 repeatedly tried to re-install after apparently already having successfully done so. I've hidden it now but can't uninstall it. It successfully goes through the motions of uninstallation but it's still there in the list afterwards. I wish I'd never had anything to do with KB2952664 from the start ... no obvious benefit to the user and it's been one botched release after another.

Yes I can confirm this as this update keeps reappearing on Both my W8.1 OS's.
Irritating, MS srews up again. ::)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 08, 2015, 03:02:43 AM

9 pm and  still haven't received any win updates on win 8.1 and none on win 7..   Might check again tomorrow.
Title: Re: Lastest Windows Update Problems
Post by: mchain on July 08, 2015, 04:22:33 AM
To be more specific, the 'optional' KB2952664 was published June 9th, 2015.  The 'Recommended' KB2952664 was published today.  Microsoft has prior history of re-releasing the same KB numbers at different times as they update the fixes but for some reason released both of them at the same time today.

@ schmidthouse, lucD,

Yes, messed up.  I'm seeing the same, a 25KB update for both after one or the other full 6.0 MB is installed.  Records for installation is now up to seven KB2952664 in installed updates; all were successful.  I uninstalled both and tried installing the June 9th one first, but it did not matter.  Same result either way.  Uninstalling did not remove any entries in installed update logs so the count just keeps going up.

-midnight,

I'd leave this one alone until someone reports this update is working as it should.  I suspect the way it should have went was by having the 'Recommended' update automatically remove the optional version and then automatically installing itself as the newest update.  Which is likely what the 25KB file is for.

Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on July 08, 2015, 04:33:03 AM
Well being this will be wide spread, I have a hunch MS will issue a fix so folks don't see the update reoccurring.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 08, 2015, 01:47:03 PM
@mchain,

KB2952664 was optional on my win 7 so I didn't install it. 

My win 8.1 computer had 2 optional updates which were published yesterday but I didn't install them either.
KB2976978 and KB3065998.

Checked again this morning and didn't have any new updates.
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on July 08, 2015, 03:17:59 PM
@mchain,

KB2952664 was optional on my win 7 so I didn't install it. 

My win 8.1 computer had 2 optional updates which were published yesterday but I didn't install them either.
KB2976978 and KB3065998.

Checked again this morning and didn't have any new updates.
I installed both of them without incident. :)
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 10, 2015, 05:21:44 PM
Installed this win update today on my win 8.1 and win 7.  Something to do with win 10.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 10, 2015, 10:39:07 PM
@bob3160,

I ended up installing them.
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on July 10, 2015, 11:12:10 PM
@bob3160,

I ended up installing them.
:)  Didn't hurt did it. ??? :)
Title: Re: Lastest Windows Update Problems
Post by: lucD on July 10, 2015, 11:24:08 PM
It hurt some of us!  :(
Title: Re: Lastest Windows Update Problems
Post by: lucD on July 11, 2015, 05:26:24 PM
Microsoft has re-issued (version 11?) KB2952664 and I've installed it on the basis that it won't let me uninstall the faulty version so I might as well have the fix. No installation loop or other problems ... so far.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 11, 2015, 08:25:23 PM
I don't understand why Microsoft publishes these optional updates.  I have one that was published on April 14.
Title: Re: Lastest Windows Update Problems
Post by: Staticguy on July 11, 2015, 08:39:07 PM
Got that update again KB2592664. Installed successfully and restarted.
Title: Re: Lastest Windows Update Problems
Post by: -midnight on July 11, 2015, 09:37:59 PM
Got that update again KB2592664. Installed successfully and restarted.

I got that update yesterday but I'm afraid to install it.
Title: Re: Lastest Windows Update Problems
Post by: mchain on July 12, 2015, 12:14:33 AM
@ -midnight,

No worries if you image your system first.  That way, if something goes wrong, you have something to recover back to exactly as your system was before you ran KB(259)2664. 

Unlike the first report, KB2952664 optional installed perfectly this time.  Could be a different KB for Win 8.1, but (259)2664 reported as not found at Microsoft site.
https://support.microsoft.com/en-us/kb/2952664 (https://support.microsoft.com/en-us/kb/2952664) 
Title: Re: Lastest Windows Update Problems
Post by: bob3160 on July 12, 2015, 02:45:04 PM
It was installed on my Win 8.1 systems on 7/9/2015.
No problems with the computers if that helps.


Personally, I think this topic really makes no sense.
It makes sense to report a problem with an update.
It makes no sense to question every update that MS makes available.
Imagine having a topic where we question every streaming update offered by Avast.......  :o

Title: Re: Lastest Windows Update Problems
Post by: lucD on July 12, 2015, 05:16:34 PM
@bob3160
There really was a problem with KB2952664, even if you were fortunate not to experience it (I and others were not so lucky). Microsoft recognised the problem by releasing a fixed version on Friday, which installed on my system without hitch. I certainly find these threads useful.
http://www.infoworld.com/article/2945412/microsoft-windows/windows-nagware-patches-kb-2952664-and-2976978-install-repeatedly.html (http://www.infoworld.com/article/2945412/microsoft-windows/windows-nagware-patches-kb-2952664-and-2976978-install-repeatedly.html)
Title: Re: Lastest Windows Update Problems
Post by: schmidthouse on July 12, 2015, 05:32:52 PM
@bob3160
There really was a problem with KB2952664, even if you were fortunate not to experience it (I and others were not so lucky). Microsoft recognised the problem by releasing a fixed version on Friday, which installed on my system without hitch. I certainly find these threads useful.
http://www.infoworld.com/article/2945412/microsoft-windows/windows-nagware-patches-kb-2952664-and-2976978-install-repeatedly.html (http://www.infoworld.com/article/2945412/microsoft-windows/windows-nagware-patches-kb-2952664-and-2976978-install-repeatedly.html)

I agree.
And as I mentioned earlier the problem was widespread (albeit not that serious) and in the past it has not taken long for MS to offer a fix. :)
Title: Re: Lastest Windows Update Problems
Post by: thekochs on July 12, 2015, 10:57:04 PM
These threads are very useful....in fact was not that long ago Avast had a compatibility issue with new MS update and the fact it was posted on this Forum kept many folks from a lot of pain.  I do agree we shouldn't have to check every MS update but seems for past year the need to do this because of MS borking things up has increased...not decreased.  Of course, if you don't find it useful no need to read and post.......but like a scary movie just can't help but watch. (read). :)