Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: brokenpcs on September 03, 2005, 10:42:21 PM
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I know that this subject has been discussed many times. Though I really do not know if Avast 4.5 that I have is working properly or not. I did these tests the eicar with several of my accounts. Outlook express failed the most, (23). the other accounts only had anywhere from 1 to 4. So I would say these web accounts are protected.
Then I tested going to gfi.and Outlook and the others failed as they let these pass on through most of them. Again Outlook and gmail were the worse.
Now with that said I did check the ball and it does move for everything. Next I check the headers but nothing shows with Avast in it. Also check the box for sending a note if not affected inbound and out and again nothing seems to be working.
Before this program I had NIS and before that a preinstalled NAV 2001. I did the removal of these through control panel in which seemed to be find except for liveupdate stating there is still a norton product there. Search under Norton and Symantic found nothing.
However when I try to install an old CD software program I got an error message.
16 Bit Win Subsystem
C:Program/~1\symantic\s32evnt1.dll
An installable virtual device driver failed dll initialization.
Close or Ignore
OK I finally found out that I have to go into registry to delete s 32evnt1.dll. Didn't do this yet for I didn't have a backup utility. Just was told about downloading windows backup for win xp. So I should be able to backup the registry so I could then delete that file. Just to let you know the issues that I have.
My question is first would that s32evnt1.dll be my problem that avast may not be working correctly? If so will I first need to delete avast including the download then download and reinstall after that file of symantic is deleted? I do not have any symantic program that I want at all. I am not sure if I should delete the whole folder in registry symevnt. I did try using symantic removal tools but appearently it didn't remove the dll from the registry! Just to let you know I've tried that!
2. If not how do I really know if avast is working? And how do I get the headers to work along with the out going message. And yes I have them check!
I am quite new to this program and not use to having to do any configuration so I would need a step to step including how to locate the stuff in order to do it!
Oh after the tests I did a full scan and avast did find the eicar test as a virus. Even though it wasn't one. Was it suppose to do such? If so it was only one eicar test no others.
Thanks so much for your help. I like the program especially the audio updates easy to be aware of them. I just want to make sure this is really working.
Denise
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Before any tests are carried out I would suggest that you ensure that the Internet Mail provider is running, e.g. is your mail being scanned, as I find it hard to believe that if it is working these test wouldn't get through.
gmail uses SSL encrypted receipt of email and as such can't be scanned by avast, that is the whole point of secure email. You would have to use third party software to allow gmail to be scanned.
GMAIL SSL AVAST and STUNNEL
Gmail and Avast Providers (http://forum.avast.com/index.php?topic=14854.msg125401#msg125401)
Solution: Using GMail with Avast and a SPAM filter (http://forum.avast.com/index.php?topic=10428.0)
Redirecting multiple SSL accounts (http://forum.avast.com/index.php?topic=12258.0)
You mention Outlook and also Outlook express are you using both of these email programs?
Norton is an absolute pig to get rid off as you are finding, it is easier to get rid of a virus.
I shan't cover anything else in this post, there is simply too many questions.
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However when I try to install an old CD software program I got an error message.
16 Bit Win Subsystem
AVAST, XP SP2 & 16BIT PROBLEMS
http://forum.avast.com/index.php?topic=6991.msg55146#msg55146
Even with all the information you gave I don't know what OS you use, but guessing XP because of the above problem.
Try these to test web shield.
Web Shield Test
http://www.eicar.org/download/eicar.com
NOD32 - JPEG Exploit
http://www.nod32.de/download/jpegcompoc.jpg
http://www.nod32.de/download/jpegcompoc.zip
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I know that this subject has been discussed many times. Though I really do not know if Avast 4.5 that I have is working properly or not...
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I'm not sure is that a typo on your side, but you should know that we are at avast! version 4.6 Build Jul2005 (4.6.691) now.
You should update your program if you didn't do that already... ;) There were many program changes since the version 4.5, so it's highly recommended to upgrade your antivirus.
Cheers !
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Sorry for having so many questions I just wanted to make sure that I covered everything. Appearently not oops!
First my OS is Win XP SP1.
I use Outlook Express 6 for one of my email accounts.
According to the Internet Mail provider it says The provider is currently running. Below that it has Scan Count 0; Infected Count 0; Run time 1:o8 and counting. I have the settings on High.
In the settings under redirect ports are
Pop 110; SMTP 25; IMAP 143; NNTP 119
Ignore Local Communications it's checked
Could this be the problem I never changed that?
In heuristics I do not have silent mode checked.
Heuristics advanced (which is all gray cannot change from there) has
Time period check: Check time 30 ; Warning Count 5 Check subject and check attachment
Mass Message Absolute Count 10 No silent mode.
I may have some problems with the avast so before I install anything more for the gmail issue (thanks I keep this in mind). And hopefully I know what I'm doing when installing it. :D
Anywhy could these settings be wrong? I was under the impression that there was no configuration to this. I may have been wrong though :-\
Thanks!.
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I went to that thread about XP SP2 and 16 bit problems.
Although I have Win. XP SP1 not 2. However went into the registry. and under the VDD this is what I have:
Default Reg_SZ (Value not set)
C:\Progra~1\Symantec\s32evnt1.dll
The Default one was also in the Control set 001 ; Control set 002. Though do not have Control set 003 or 004. Yes I have control set.
I didn't see aswMonVd.dll at all in those settings.
Could this be my real problem?
What should I do? Yes I know I need that stupid symantic out but why didn't I have avast in there or is it considered the default?
There is avast folder in the registry under software.
thanks!
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I'm not sure is that a typo on your side, but you should know that we are at avast! version 4.6 Build Jul2005 (4.6.691) now.
Cheers !
Yes that was a typo :-[ I do have the 4.6.691. and I get the auto updates too so that is working. Just cannot understand what's wrong.
Thanks!
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Default Reg_SZ (Value not set)
C:\Progra~1\Symantec\s32evnt1.dll
That may be your problem your old av is not uninstalled properly
see this link http://forum.avast.com/index.php?topic=10845.0
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Firsy of all, nothing is wrong with your avast! settings under Internet Mail provider. Do not touch anything or you will just make things even worse...
Second of all, calm down a bit... there is a lot of confusing inromation you just typed. There is no beginning, there is no middle and there is no end as far as I can see.
Third thing. If you are talking about your Gmail account, of course avast! won't scann it. It uses SSL (Secure Socket Layer) connections and avast! doesn't work with them. You have to use some third party programs as STUNNEL to make avast! scanns your gmail mails... there are many threads already explaining how to configure everything. I can't say anything since I don't use it, but I'm sure SEARCH feature up there (button) will give you tens of hits...
Fourth thing... I am under impression you never properly uninstalled NORTON. Uninstalling it from Control Panel is not enough. Again, SEARCH feature will help you a lot on this one. See how and where... there are specific uninstall utilities for your specific version of antivirus or suite you had installed before... You have to use exactly the one you need, and nothing else.
Once Norton is completely uninstalled from your syste, and you are 180% sure there are no leftovers, you have to reboot your system and install avast! from the scratch. That is called CLEAN INSTALL.
Again, update your system to SP2. You NEED that. SP1 is not enough. There were many security updates since SP2 was released. There is nothing to be affraid. It's been discussed million of times already why you need SP2 installed. Those times when some people bragged about how SP2 is not good are way behind us... those people will always brag about something... I'm so happy they finally shut up their mouth once for all, can't hear from them a word any more ;)
Cheers !
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First, you should have aswMonVd.dll in all those registry keys. This is related to 16bit subsystem.
Do you use any other program of Symantec or not? I can guide you in both situations.
The entry for s32evnt1.dll will be, for sure, a problem.
This was, two years ago, my first question in avast forums. Symantec make a stupid thing on letting two groups of zeros into that key. It's stupid, it will just ignore any other driver installation. To avoid conflicts it does this... it is not automatically removed, it's really stupid...
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Thanks about Gmail. As soon as I get this other stuff fix then I worry about that account. I don't open any emails that I do not know the person nor do I open any attachments without checking with that person making sure it was from them.
As with Norton well I did follow their uninstall instructions according to them to go to the control panel and remove it from there. However after looking into my folders I still found them on my computer. :'(
Then went to their site and downloaded their removal tools. Unfortunately it didn't work even though it stated successfully. Being that I have this error message when installing older programs. Followed the other instructions and manually deleted their folders and files in program and share folder. But that of course didn't do anything from the registry.
Apparently I have some orphan files there from Symantic. I did lots of searching on deleting and only came up with what I have done so far.
Unless there was another version of Norton on my computer that I wasn't aware of. Or the fact that others never had come across a problem with older programs after they did the Norton removal. I don't really know! But I used the Rnav and the others for NAV 2000 - 2003 & NIS up to 2004. As that was how Norton had it. I only had NAV 2000 and/or 2001 then switched to NIS 2002 - 2004. So I did what they said and started with the 2000 and went upward from there until I hit 2004.
I'm sure that once Norton is finally out of this computer that the avast will be fine. Everybody that I know that has it says it works great. Of course I know I'll have to delete avast from my computer and then download again and install it after all Norton is out.
So one question with Avast on uninstalling do I just go into the control panel and remove it and that is it? Thought I double check this part so no more problems? Like to do things right and I don't know too much about computers!
SP2 I did send away for the CD they have being that it's way too long for downloading. Though would like to have a working anti virus now of course and that will mean to get totally Norton out of my system.
Thanks!
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Again, no need to worry brokenpcs :)
We are here and whatever you need just ask. Someone is always ready to help you.
Yes, just go to uninstall in control panel and avast! will be completely uninstalled, but also you can use avast! uninstal utility (much better) and then you'll be 100% sure nothing's left... anyway, avast! is not even one tenth intrusive like stupid Norton is... so no need to worry at all...
Uninstall it, and then make sure Norton is out od your way totally... reinstall avast! from the scratch and then you should be fine.
avast! uninstall utility can be found in here:
http://www.avast.com/eng/avast_uninstall_util.html
Just follow those simple instructions... ;)
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Norton is worse than a virus to get rid of, the add remove programs leaves so much behind like those registry keys which conflict with any AV installed after.
You won't need to download avast again if you saved the file to your HDD. Once you have purged Norton, as far as an avast uninstall use the standard add remove programs, uninstall, reboot, install, reboot.
As mentioned SP2 is essential closing many exploits and has added security enhancements, it also allows you to get the latest IE 6 SP2 update, which further improves your security. See if a friend with broadband access can download the full SP2 upgrade (about 266MB) and burn it to a CD for you.
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First, you should have aswMonVd.dll in all those registry keys. This is related to 16bit subsystem.
Do you use any other program of Symantec or not? I can guide you in both situations.
The entry for s32evnt1.dll will be, for sure, a problem.
This was, two years ago, my first question in avast forums. Symantec make a stupid thing on letting two groups of zeros into that key. It's stupid, it will just ignore any other driver installation. To avoid conflicts it does this... it is not automatically removed, it's really stupid...
Nope I do not see the aswMonVd.dll in any of those settings under the registry. Double checked too. Just:
Default Reg_SZ (Value not set)
C:\Progra~1\Symantec\s32evnt1.dll
That's the order as well.
Now I did try to take out s32evnt1.dll as I read to do after I made sure I had the registry backup or at least that file. Though I also made a restore point.
When I deleted it from the vdd and restarted things seemed to be find as it was with it. So checked my old program only to have another error message:
16 bit Win Subsystem
System\Curent Control Setting\Control\Virtual device Drivers. VDD. Virtual Device Driver format in the registry is invalid close or ignore.
So I just restored my system back to the original error message in order to start from scratch. Now I get that s32evnt1.dll error message again.
I do not use any Symantic at all the only thing that I did use after the preinstalled NAV was the NIS upto last year version 2004. When I heard about avast I thought great wouldn't have to deal with Symantic any more.
I would appreciate your help in guiding me through all of this. As I said I'm no export just a beginner. Thanks!
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avast! uninstall utility can be found in here:
http://www.avast.com/eng/avast_uninstall_util.html
Thanks! I will go ahead and download this so I could have avast completely out. As I read it not to put it into my download folder just on desktop which is fine. ;D
Heck I think I just figured out how to do those quote right. ;D See even the forum taught me somethng. :)
I did another check into my registry and looked under the software folder. Found Symantic folder! So should I delete that whole folder in order to get rid of Symantic once and for all?
Never go back with Norton that's forsure! What a piece of work they just don't want anybody to leave their products. :'(
Again thanks!
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avast! uninstall utility can be found in here:
http://www.avast.com/eng/avast_uninstall_util.html
Thanks! I will go ahead and download this so I could have avast completely out. As I read it not to put it into my download folder just on desktop which is fine. ;D
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It doesn't matter where will you download it, it just says so in the tutorial... it is just because of all those newbies that are not that computer literate, and are not comfortable with browsing their folders. This is the easiest possible solution to download everything on your desktop. I personally never ever do that. I always downlaod everything in my DOWNLOAD_ITEMS folder. ;)
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I did another check into my registry and looked under the software folder. Found Symantic folder! So should I delete that whole folder in order to get rid of Symantic once and for all?
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You can erase it, but that doesn't mean everything will be gonne once for all... it could be many other leftovers somewhere else under some other names... it doesn't necessary have to be Symantec, or Norton words...
Also, playing with Windows registry is not that I would recommend to someone who is not that comfortable with editing it... you can do much more damage to your system than you think. You can even disable your system from booting, so be very carefull when you are editing your registry... that's why you have to use those uninstall tools. ;)
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You can erase it, but that doesn't mean everything will be gone once for all... it could be many other leftovers somewhere else under some other names... it doesn't necessary have to be Symantec, or Norton words...
Oh boy now what then! If they don't just use Symantec or Norton then how could one get rid of this crap of theirs. Yes I do understand what you are saying about using the uninstall tools. But now I do not know what version is left on my computer. When in registry I am sure one cannot find such a thing. Don't what to play around of course. I only do the things that I know should be and was given the complete steps for it.
Wonder would a registry cleaner be in my best interest so it would get rid of those files and folders? If so what could one recommend for a newbie?
I do want all of Symantic out of course!
Again thank you for your help.
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About aswMonVd.dll and s32evnt1.dll in registry keys, see this very old thread about me:
How to NOT solve the problem: http://forum.avast.com/index.php?topic=259.msg3478#msg3478
How to SOLVE it: http://forum.avast.com/index.php?topic=738.msg3628#msg3628
I was introducing my 1st post here in avast! forums with the same problem:
http://forum.avast.com/index.php?topic=707.msg3417#msg3417
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About aswMonVd.dll and s32evnt1.dll in registry keys, see this very old thread about me:
How to SOLVE it: http://forum.avast.com/index.php?topic=738.msg3628#msg3628
I read the How to solve this and it sounds like that is my problem too. Being I do not see aswMonVd.dll but see s 32evnt1.dll.
The solution was manually editing two Registry keys (apparently corrupted by Norton Anti-Virus Removal Utility):
HKLM\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers
HKLM\SYSTEM\ControlSet002\Control\VirtualDeviceDrivers
Now my question when going into those folders I do not see what you are talking about with the
string,0,string,0,string,0,...,0,0
OR
But in my case it looks that some idiotic program (probably Symantec?) did:
string,0,0,string,0,string,0,0
Would this set of string O be in another folder?
All I have in the those two files is:
Default REG_SZ (Value Not Set)
In the other folder under VDD along with the default as above is:
Reg_Multi_SZ C:\Progra~1\Symantec\s32evnt1.dll
So now what do I do to solve this problem of mine? Sorry I have so many questions and don't understand much about the insides of the computer.
I also never use the DO's in win XP so I wouldn't even understand what I am doing there! Sorry! I do appreciate all your help and Thanks!
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Take care you haven't got any other Symantec product as they use its live update, I have Winfax Pro which is owned by Symantec, so there might be something using it, check what is in the contents of the reg key.
Back it up, e.g. export (save) the key before you ever delete it, you can reverse your action, with a simple delete you can't.
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Brokenpcs, maybe it's better use RegistrarLite to manage the Registry.
It's a freeware and can be found here: http://www.resplendence.com/
Maybe if you go there, delete the 'end' of the s32evnt1.dll line and save, it will appear the 'hidden' avast! entry automatically.
If not, highlight the s32evnt1.dll line and copy it, enter the short path for the aswMonVd.dll BEFORE the s32evnt1.dll line.
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I found Symantic site where they finally given the Manual uninstall for at least NAV. I figure being the only things that I had of Symantic was NAV and NIS that this will work for me.
Well at least I am hoping so. They gave a lot of subkeys to go into and delete the norton products as well as to delete the symantec folder if one isn't using any other products. I do not believe so. I think most of my programs are from Microsoft and the preinstalled were from HP and ArchSoftware.
Then at the end of all those subkeys as an option that most of the products should be deleted no trace however there may be a little but no impact on how the computer operates. But one could go to find in the registry and search Norton Anti Virus and delete all entries as well as Symantic and delete those too. (though as I stated above this was only for NAV. But this should work for me too. What do you think? Since I now have all the subkeys to look into and check.
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I found Symantic site where they finally given the Manual uninstall for at least NAV.
You can use Symantec standalone applications to uninstall NAV.
That should do the job... if not, post again.
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Just wanted to let everybody know that I got the whole two issues fixed. The first issue was my older programs getting an error message with the s32evnt1.dll in the VDD well that needed to be deleted from the registry but didn't fix the problem for that gave me another error! That's when I found that aswMonVD.dll wasn't in the VDD folder in the registry. Therefore something was still wrong.
Symantec. For those that may have the same problem(s) here was my long steps:
Using the Symantec Manually Remove (which is very hard to find on their site for it's old and it stated just for NAV however this works for all the Norton / Symantec products. Though I didn't have some in these subkeys however did find them in other places using edit find.
First backup registry, Export it was how I did this and put it on a CD-R. Then open registry.
Navigate to all these subkeys listed:
HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers\NortonAntivirus. Press Delete
HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\NortonAntivirus
HKEY_CURRENT_USER\Software\Symantec\Norton AntiVirus
HKEY_LOCAL_MACHINE\SOFTWARE
If NAV is the only Symantec product on your computer, then delete the entire Symantec subkey.
Being that I don't have any Symantec products that I use then this should be OK to delete. That is the Symantec subkey not the software! If you have other Symantec products that you use you would have to delete just the NAV.
If you do not have Norton Utilities or Norton System Works installed, delete the following key:
HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Technology\LiveReg\Apps
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
12. In the right pane, delete the following values:
NAV DefAlert
Norton eMail Protect
Norton Auto-Protect
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton AntiVirus
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton Rescue
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD
15. Do one of the following:
If Norton AntiVirus is the only Symantec program on the computer, then delete both the NAVAP and Symevnt subkeys.
If Norton AntiVirus is not the only Symantec product installed, then delete the NAVAP subkey only.
Exit the Registry Editor.
I exit and restarted so that all those were set. Still had some errors with older installing programs and Avast wasn't there in the VDD. Next step needed to be taken place. This was not an option for me.
16. (Optional) Most NAV entries are now removed from the registry, although some traces of it still remain. These traces have little, if any, impact on how your computer operates, and it is not necessary to remove them. If you feel confident about editing the registry, and you want to remove as many traces as possible, then continue with the following steps:
. Click the Edit menu, and then click Find.
. Search for Norton then delete all entries.
Being I don't use other Symantec products deleting all of Norton and then go back into edit find and delete all of Symantec. And it was scary being that some came up as (a) or (name) file but they were highlighted which told me go ahead. But I remembered I was told this in the first place. So the find key was really the best way to clear it all. And I backed up my registry as well as have a system restore point just in case.
After all that was done I uninstalled Avast using their uninstall tool. This cleared it all! Rebooted so the settings were set and then Installed once again. Rebooted again and then went into the registry. And I am so pleased for the VDD C:\Program files\Avast\aswMonVD.dll is there.
Oh and one other thing after all this I checked with one of my older programs to install (Konica picture show) and that too installed and was able to see the photos! This too cleared the error message.
Therefore the conclusion of this was that Norton products were screwing up not only the Avast but Microsofts capability to install older programs on Win XP. Well especially when you start to uninstall their products even when using their removal tools.
Thank you all for your help! Now everything should be working right and I should be able to send the clear message from avast. That I haven't checked into yet just wanted to let everybody know that I see AswMonVD.dill in the registry. And I also did a boot scan just to make sure that there wasn't any virus that was hidden. Thanks again!
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I am glad you found a solution for your problems and I am soooooo happy when I see someone happy like you are right now.
I'm sure your problem will help some other people as well... so please never ever say again that you are ignorant or computer newbie, 'cause you're not. You were unbelievable patient and even more unbelievable calm while we tried to help you. At the end, you're the one that has 100% of power to solve that problem. We are here just to give our suggestions and since we are not phisically there, we can not do much about it... computers are very complex things, so you can always have much, much more than just one problem dealing with...
Again, thanks for informing us, that's very kind of you, and I'm sure it will help a lot of other people with similar problems out there. Some people just come here and ask, and when we try to help them, they just disappear... no good from that. You are wonderful example on how to behave in these forums !
A way to go !
Regards !
Sasha
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Well done for sticking with it, glad we could help.
A belated welcome to the forums and the avast family.
Therefore the conclusion of this was that Norton products were screwing up not only the Avast but Microsofts capability to install older programs on Win XP. Well especially when you start to uninstall their products even when using their removal tools.
This for me was never in doubt as you have found Norton is harder to get rid of than a virus.
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Therefore the conclusion of this was that Norton products were screwing up not only the Avast but Microsofts capability to install older programs on Win XP. Well especially when you start to uninstall their products even when using their removal tools.
This was my first conclusion on avast! forums ;)
It was a stupidity... I though Symantec solved this trouble in new versions of NAV.
Thank you all for your help! Now everything should be working right and I should be able to send the clear message from avast. That I haven't checked into yet just wanted to let everybody know that I see AswMonVD.dill in the registry. And I also did a boot scan just to make sure that there wasn't any virus that was hidden. Thanks again!
I'm proud of your hability to do this. Welcome to avast! safeland ;)
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Being of a suspicious nature I'm not sure that this tardy NAV uninstall routine is a marketing ploy so those who defect could well experience problems with their new AV, abandon that and go back to NAV ;D ;D
Seriously though, what incentive is there for them to improve the uninstall if they have already lost the customer, what is in it for them, nothing.
They must be able to log web page activity on the Manual Uninstall info pages and those who download the rNAV2003 to see that they have a problem with the uninstall routine?
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I'm sure your problem will help some other people as well... so please never ever say again that you are ignorant or computer newbie, 'cause you're not. You were unbelievable patient and even more unbelievable calm while we tried to help you. At the end, you're the one that has 100% of power to solve that problem. We are here just to give our suggestions and since we are not phisically there, we can not do much about it... computers are very complex things, so you can always have much, much more than just one problem dealing with...
Again, thanks for informing us, that's very kind of you, and I'm sure it will help a lot of other people with similar problems out there. Some people just come here and ask, and when we try to help them, they just disappear... no good from that. You are wonderful example on how to behave in these forums !
This was my first conclusion on avast! forums ;)
It was a stupidity... I though Symantec solved this trouble in new versions of NAV.
Thanks for the welcome and of course the help too. Yes it is hard to figure out what maybe causing the problem or if there are more then one problem to deal with. That is why it is always good to listen to all suggestions even download them so you could try one or a combination of them but always remember your steps as you go. Somebody told me I should just reinstall Windows and start from scratch. But I felt that should only be my last resort not to mention that I had a preinstall NAV so I don't think it would have helped solve it. (recovery disks due to preinstall windows).
That is why it took me most of the day in figuring out what I should or shouldn't do and what to do first. :) Sometimes it could be so simple that we miss it all together. ;) This is why I put my steps down for I feel it could help somebody else as well and they wouldn't have to do so much searching.
And yes I am tickle pink with joy to be able to fix my own computer problem. Though being calm well you couldn't see me pulling out my hair trying to figure out how to fix it! ;D
Oh it would be nice if Symantec fixes the problem though I think their products are the hardest to get rid of. I've never had any problems (or that I am aware of) from other product uninstalling even using their removal tools.
Thanks for the confidence! It's nice to be able to have the support for the product your using. Heck that was one of the reasons I decided to give Avast a try was what I saw in this forum and all the help everybody gives! That's what we need a good product is only as good as the support team when one is looking for some help big or small!
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This for me was never in doubt as you have found Norton is harder to get rid of than a virus.
Thanks for the welcome and I must say I think I rather have a tooth pulled then to get Norton out of my system. :D
Seriously though I now at least know what to do in such event! Though I will not have Norton products personally for I wouldn't what to go through this mess again.
Sorry about the last post there I thought I spit the quotes up. However instead of doing so it looks to be one whole quote. Oh something else I have to learn! ;D
Again thanks for your help.
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Thanks for the confidence! It's nice to be able to have the support for the product your using. Heck that was one of the reasons I decided to give Avast a try was what I saw in this forum and all the help everybody gives! That's what we need a good product is only as good as the support team when one is looking for some help big or small!
Yeah, you can found support here :)
Please, come back and try to help the others and share knowleage 8)