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Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 28, 2014, 10:10:34 AM

Title: grimefighter doesn't find the own website
Post by: REDACTED on November 28, 2014, 10:10:34 AM

Hi,

I bought the grimefighter tool a few ours ago. After the install and activate procedure, grimefighter asks for a reboot to start the programm. notebook started new - grimefighter starts at the screen and trys to connect to www.grimefighter.com, but doesnt get it !!! (I've tried it 2 times)

after booting normally with the OS - i checked the web adress via firefox browser: it seems not to be reachable or similar

system: Win 7 pro 32 bit
LAN: ethernet
LAnCard: Realtek

Can you help
greetings chris66at

Title: Re: grimefighter doesn't find the own website
Post by: Eddy on November 28, 2014, 11:22:02 AM

How do you know it tries to connect to that website?
It is not a website at all.
The domain is for sale, it isn't owned by avast.

Title: Re: grimefighter doesn't find the own website
Post by: REDACTED on November 28, 2014, 12:44:00 PM

after the reboot with grimefighter der programm trys to connect to the internet, on this page you have the opportunity to leave (and restart with the OS) or to change to a "minibrowser", and there comes a dialogue that the site couldn't be reached

Title: Re: grimefighter doesn't find the own website
Post by: Eddy on November 28, 2014, 12:46:19 PM

You open the minibrowser and it tries to open that url.
Am I understanding that correctly ?

Title: Re: grimefighter doesn't find the own website
Post by: REDACTED on November 28, 2014, 01:13:51 PM

yes, but i don't know the "wording" exaktly - sorry

Title: Re: grimefighter doesn't find the own website
Post by: Eddy on November 28, 2014, 01:41:14 PM

Is the notebook connected with a cable or are you using wifi ?

Title: Re: grimefighter doesn't find the own website
Post by: REDACTED on November 28, 2014, 01:44:12 PM

it is connected with a lan (ethernet) cable
der computer has a static IP adress and  a hardwarefirewall is the gateway

Title: Re: grimefighter doesn't find the own website
Post by: Davidek on December 04, 2014, 02:23:49 PM

Hi Chris,

I have passed this to our Engineering team to get their feedback, will post back here when I get some news from them.

Thanks,

Davidek