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Consumer Products => Avast Cleanup => Topic started by: REDACTED on December 15, 2014, 11:34:24 PM

Title: Grimefighter issues, no response to refund request
Post by: REDACTED on December 15, 2014, 11:34:24 PM
It seemed like a useful program, so I bought Grimefighter.  Download and installation went well, restarted machine before running as I always do with any new software.  Program started up properly detected some alleged problems and prompted for reboot.  After the 'Cartoon', which I thought would be more at home in pre-schooler software, I got a notification it couldn't connect to internet.  Tried the retry button but ended up having to reboot to windows.  I connect by cable from ethernet card to DSL modem, hardwired to main.  I checked into this with my ISP, I found programs are not permitted to access through them without login.  As this is trying to go online without Windows, there is no way I can log in.  I have sent a request for a refund ticket as it is of no use to me, and so far haven't received any response.  I see in the forums this is not an isolated case, just wanted to know if I should resubmit, or just wait a few days.  By the looks of the forums there are a lot of refund requests, but a one line acknowledgement, even a standard form message would be appreciated.   
Title: Re: Grimefighter issues, no response to refund request
Post by: schmidthouse on December 16, 2014, 12:07:15 AM
Hello binder

'Do not' resubmit as this will only put you back, The refund process can take up to 15 Business days (3 weeks)
You can post your Ticket # here and this will allow for monitoring your progress with the process. :)
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on December 16, 2014, 12:20:42 AM
I realize all this, I'm just saying an automated reply would be appreciated, just to let a person know it was received.  So I sit on my hands for 3 weeks, then get another run around to get past the 30 day window for returns. I am just glad I've only got  about 4 months till my Internet Security license comes up for renewal, gives me time to research my next firewall/Av package.  Getting a bit irritated with the dumbed down interface and the thinly disguised plugs for your other 'services', anyhow.
Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on December 17, 2014, 11:26:02 AM
Hi binder,

Please post your support ticket number here and I will ask our refund team to expedite your refund.

Apologies for this issue, we are working on a way to avoid this in the future although I understand your frustration at this situation.

Best regards,

Davidek
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on December 22, 2014, 06:26:37 PM
CXX-328-51444

If you can help me as well....

Thanks in advance!!!

Regards

Marius 
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on December 23, 2014, 12:53:22 AM
It seemed like a useful program, so I bought Grimefighter.  Download and installation went well, restarted machine before running as I always do with any new software.  Program started up properly detected some alleged problems and prompted for reboot.  After the 'Cartoon', which I thought would be more at home in pre-schooler software, I got a notification it couldn't connect to internet.  Tried the retry button but ended up having to reboot to windows.  I connect by cable from ethernet card to DSL modem, hardwired to main.  I checked into this with my ISP, I found programs are not permitted to access through them without login.  As this is trying to go online without Windows, there is no way I can log in.  I have sent a request for a refund ticket as it is of no use to me, and so far haven't received any response.  I see in the forums this is not an isolated case, just wanted to know if I should resubmit, or just wait a few days.  By the looks of the forums there are a lot of refund requests, but a one line acknowledgement, even a standard form message would be appreciated.


 I had the same initial problem as stated above, except when I wasn't able to connect to the internet, I restarted the PC to see if it was an intermittent issue that could be resolved with a simple reboot. Big mistake. Now I cannot boot Windows, or Refresh, or Restore. Safe mode cannot boot, nor can any of the other BIOS options. I am facing the potential loss of thousands of dollars of software and literally years of digital paintings that cannot be replaced. There needs to be something done about this immediately.
Title: Re: Grimefighter issues, no response to refund request
Post by: bob3160 on December 23, 2014, 07:03:36 PM
It seemed like a useful program, so I bought Grimefighter.  Download and installation went well, restarted machine before running as I always do with any new software.  Program started up properly detected some alleged problems and prompted for reboot.  After the 'Cartoon', which I thought would be more at home in pre-schooler software, I got a notification it couldn't connect to internet.  Tried the retry button but ended up having to reboot to windows.  I connect by cable from ethernet card to DSL modem, hardwired to main.  I checked into this with my ISP, I found programs are not permitted to access through them without login.  As this is trying to go online without Windows, there is no way I can log in.  I have sent a request for a refund ticket as it is of no use to me, and so far haven't received any response.  I see in the forums this is not an isolated case, just wanted to know if I should resubmit, or just wait a few days.  By the looks of the forums there are a lot of refund requests, but a one line acknowledgement, even a standard form message would be appreciated.


 I had the same initial problem as stated above, except when I wasn't able to connect to the internet, I restarted the PC to see if it was an intermittent issue that could be resolved with a simple reboot. Big mistake. Now I cannot boot Windows, or Refresh, or Restore. Safe mode cannot boot, nor can any of the other BIOS options. I am facing the potential loss of thousands of dollars of software and literally years of digital paintings that cannot be replaced. There needs to be something done about this immediately.
Do you have boot disc or have you created an emergency boot disc? If you have a CD or DVD that you can boot from, then try the "other" boot options and select a restore point created prior to using Grimefighter. If you have an image backup, you can use it to restore your system.???

Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on January 05, 2015, 04:55:11 PM
Hi KaptKwagga,

Your refund was processed today.  It can take a couple of days for your bank to process the refund but be sure it's been handled on our side.

Best regards,

Davidek
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on January 15, 2015, 11:44:23 AM
GVT-442-25719

Any chance you guys can help with my refund please?

Thanks
Title: Re: Grimefighter issues, no response to refund request
Post by: schmidthouse on January 15, 2015, 06:50:31 PM
GVT-442-25719

Any chance you guys can help with my refund please?

Thanks

The Refund process needs to run, have patience as the Holidays have put tickets behind. Should be running smoother shortly.
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on January 16, 2015, 04:23:29 AM
Ticket#:     TLX-193-99201

I have same issue.  Seems like it was working great until it said  couldn't connect to internet.  :-\  Spent hours with it hoping it will work, but nothing. 

Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on January 16, 2015, 03:35:43 PM
enjoy the thirty bucks for this piece of alpha crap, it's the last I, or anybody else I can influence will ever give you.
Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on January 16, 2015, 03:46:29 PM
Hi ponc and mark,

I sent your refund requests to our refund team and asked them to expedite the process.

Binder, you never posted your ticket number here.  Did you get your refund?

I understand your frustration but I would also like to comment a bit; there isn't any software made that works perfectly on all the computers it is installed on.  I don't want to use that as an excuse because we are striving to make the product better and in the next few weeks and months that will happen.

Again, I feel your frustration and really apologize for that
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on January 20, 2015, 06:19:24 PM
I thought i was the only one.

Posted my refund request since 6th Jan. Heard nothing from avast till now. Hope you can help me out on this.

Ticket ID: CFJ-512-99456

 :-\
Title: Re: Grimefighter issues, no response to refund request
Post by: schmidthouse on January 20, 2015, 06:33:22 PM
Seems it's taking around 10-15 Business days. :)
Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on January 21, 2015, 03:23:13 PM
Hi ponc and Mark,

Your refund was issued by us yesterday so you should see it on your side pretty soon, depending on how long the bank takes to process it.

Irvin, I sent your ticket to the refund team today so it should be handled today or tomorrow latest.

Best regards,

Davidek
Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on January 21, 2015, 03:35:36 PM
Hi irvin,

Your refund has now been issued as well.

Thanks for your patience.

Davidek
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on March 02, 2015, 12:18:01 AM
Ticket #LPJ-252-80544

Grime Fighter sucks.  I have not been able to run it due to the same errors many other forum members have encountered.  Unable to connect to internet.  If that is the case, we deserve our money back because this is not a problem on the consumers' end. 
Title: Re: Grimefighter issues, no response to refund request
Post by: Davidek on March 09, 2015, 05:00:51 PM
Hi amr0702,

Sorry to hear about this issue.  We just released a new version of GrimeFighter which should definitely improve the recognition of network cards, this is what is causing the error message you received.

Would you mind updating to the latest version of Avast and trying to run GrimeFighter again?  If it's still not working I will be glad to assist you with your refund request.

Best regards,

Davidek
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on March 10, 2015, 07:18:39 AM
Just bought GrimeFighter tonight and having the exact same issues.

I'd also like a refund.

Order ID:
10959818647
Title: Re: Grimefighter issues, no response to refund request
Post by: Asyn on March 10, 2015, 08:39:02 AM
Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Grimefighter issues, no response to refund request
Post by: lukas.hasik on March 10, 2015, 10:14:38 AM
Just bought GrimeFighter tonight and having the exact same issues.

I'd also like a refund.

Order ID:
10959818647
Linda, please create a support request for a refund at https://support.avast.com/Tickets/Submit/RenderForm/27/&cls01&ptf01&lic01&scr06

thank you
Lukas
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on April 19, 2015, 08:32:55 PM
I did everything about my GF clompaint what was required by "customer service", but no results so far!.... >:(
I sent 4 times my bank account data, and AVAST still didn't send me back MY money.
 I'm awaiting since 6 weeks for PROMISED refund !!!! >:(
Customer service works in quite ridiculous way!!!  >:(
They sent me dozens e-mail with blahblahblah only!!!! >:(
So what are they paid for?!... ???
Title: Re: Grimefighter issues, no response to refund request
Post by: moroni on April 20, 2015, 07:24:07 AM
I did everything about my GF clompaint what was required by "customer service", but no results so far!.... >:(
I sent 4 times my bank account data, and AVAST still didn't send me back MY money.
 I'm awaiting since 6 weeks for PROMISED refund !!!! >:(
Customer service works in quite ridiculous way!!!  >:(
They sent me dozens e-mail with blahblahblah only!!!! >:(
So what are they paid for?!... ???

Hi merlinka99,

I've noticed that you indeed opened a ticket few weeks ago, but then you closed it yourself  ??? Please note that a closed ticket means that the case's been solved and nobody will see them.
I also noticed that you contacted DigitalRiver regarding your refund, but it has failed several times due to incorrect bank details for the wire transfer.
I've re-opened your ticket OTR-980-93940, so could you please send us your correct bank details and to that ticket, and we will forward them to DigitalRiver. If you prefer, you can also contact DigitalRiver directly :)
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on May 07, 2015, 10:29:37 PM
I've noticed that you indeed opened a ticket few weeks ago, but then you closed it yourself  ??? Please note that a closed ticket means that the case's been solved and nobody will see them.
If I closed it I m=did it by mistake, because for long time nobody answered me! And WHY there's such rediculous option to close tickets by customers?!

Quote
I also noticed that you contacted DigitalRiver regarding your refund, but it has failed several times due to incorrect bank details for the wire transfer.
My bank details were absolutely CORRECT - the same I gave on my payment 27.02.2015. Nothing changed so far...
Quote
I've re-opened your ticket OTR-980-93940
Thanks, but why nobody informed me about it so far?!!!!

Quote
could you please send us your correct bank details and to that ticket, and we will forward them to DigitalRiver. If you prefer, you can also contact DigitalRiver directly
I gave my CORRECT bank details 5 times already!!! Wasn't it enough?!!!
None company had any problems with any transfer to my bank acc. so far - only AVAST had... :o
Title: Re: Grimefighter issues, no response to refund request
Post by: REDACTED on May 09, 2015, 02:08:54 AM
I have the same problem can not use grime fighter keeps telling me can not connect to the internet, my internet is fine, it seemed to be a nice product too bad I can not use it. please let me know how to get my refund