Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on December 26, 2014, 06:41:05 PM
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I get that it's Christmas and all, but I was specifically quoted one day for a turnaround time when it was submitted..5 days ago.
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Just have patience.
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Just have patience.
Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.
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Just have patience.
Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.
I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.
Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.
You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles) to contact Sales.
Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.
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Just have patience.
Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.
I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.
Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.
You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles) to contact Sales.
Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.
Yeah, I'm not going to submit multiple tickets. I think it's because of the type of ticket (refund/error) that it said the turnaround would be 24 hours when I sent it. Also in my email it has Priority: Reply Now. If the expectation set was 5 days, or 10 days, I don't have a problem waiting for that. I do have an issue with the reply now /24 hours and then no replies at all though, which is why I posted here. Thanks for the help :)
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You're welcome.
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Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.
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Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.
No problem, glad I could help.
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