Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 02, 2015, 11:46:56 AM
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I have followed the directions from Avast FAQ.
I even received this email ( When it's done, you'll receive an e-mail confirming that the Auto-Renewal Feature Has Been Stopped for the selected product. )
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle (https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle)
But when i log in to check still says automatic .
I have now tried several times First time in November and last time yesterday.
I have sent a ticket yesterday, have not received the automatic response yet, if it has been received or not.
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I haven't found any ticket with the email address that you are using at forum. Neither a record of an user with such email...
It means - I cannot help now. Please, try again at https://support.avast.com/Tickets/Submit/RenderForm/27/&cls01&ptf01&lic01&scr06
What email you used when you purchased the license. Or do you have a support ticket number?
thank you
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Thanks for your assistance.
My email address for Avast licenses and if I need to send a ticket, is not the same one for the forums.
I have sent a new ticket. Ticket ID: OEX-460-61064. I have received a quick response (Email) this time. A good chance i stuffed up my email address when sent previous ticket.
If you still want my email address, I will have to send you a private message.
Since this is a new ticket, I will wait and see what happens and if i don't get a response I will repost.
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Once there is a record in our system we should move the communication there ;)
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I checked "our" system - and it says that you cancelled the auto renewal in November. We'll check why it shows as ON for you...
Lets agree that it's a bug for now ;)
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I checked "our" system - and it says that you cancelled the auto renewal in November. We'll check why it shows as ON for you...
Lets agree that it's a bug for now ;)
Thanks for your reply ;)