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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on January 05, 2015, 03:34:35 AM

Title: SecureLine cannot establish connection
Post by: REDACTED on January 05, 2015, 03:34:35 AM

I bought secureline today and when i try to connect I get the error message: "Sorry it is not possible to establish a connection"

I have attached my log file.

Thanks.

Title: Re: SecureLine cannot establish connection
Post by: Eddy on January 05, 2015, 04:10:44 AM

What os/sp?

Title: Re: SecureLine cannot establish connection
Post by: Davidek on January 05, 2015, 10:56:04 AM

Hi Karmali,

I have passed your log file to our Dev team to analyze.  Just a couple other questions please:

-How are you trying to connect?  I mean is it a broadband connection?  If the connection is really poor then the connection might time out.  This is a pretty isolated occurrence but can happen (usually on hotel wifi for example)

-Do you have firewall rules set up that might be blocking packets on UDP port 1194?

Thanks,

Davidek

Title: Re: SecureLine cannot establish connection
Post by: REDACTED on January 05, 2015, 06:25:28 PM

Davidek & Eddy thanks for your prompt responses.

My system is Windows 7 Professional SP 1. (64 bit O/S)

I'm connecting via DSL.

I don't know how to set up firewall rules or how to check rules on a port.

Thanks.

Title: Re: SecureLine cannot establish connection
Post by: REDACTED on January 05, 2015, 11:14:08 PM

Hi Davidek & Eddy:

After reading other posts in this forum, I've decided not to get SecureLine.

Could either of you kindly guide me as to how I can uninstall SecureLine or the driver.

Thanks a lot, any help will be much appreciated.

Title: Re: SecureLine cannot establish connection
Post by: Eddy on January 06, 2015, 06:25:34 AM

control panel > software > avast > change

Title: Re: SecureLine cannot establish connection
Post by: REDACTED on February 01, 2015, 06:19:06 PM

me too   :(