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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 2time@xkate.com on January 07, 2015, 07:24:45 PM

Title: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: 2time@xkate.com on January 07, 2015, 07:24:45 PM
Why do i have to go through this maze of differing instructions after buying a recent subscription.

When i open the AVAST Pro ANTIVIRUS 2015 desktop interface and go to "Secure another device"

I am told to BOTH "Download installation file" (on my present device) AND
 "send instructions" (an email), supposedly to my other device.

When i get this email, it sends me to

 CNET.com  !!!!!   of all places,

 to download AVAST FREE ! ! ! and tries to get me to install Dropbox at the same time (in small text at bottom of install screen)

i could have gone to CNET myself without the stupid email

why do you make us spend all this extra, confusing time after we have paid you???
Title: Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: schmidthouse on January 08, 2015, 05:54:09 AM
Yes, the internet highway can be a frustrating ride at times...... or not. ;D
Title: Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: mchain on January 08, 2015, 07:30:26 AM
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software (http://www.avast.com/download-software)

No c|net needs to be involved.  Bookmark this.
Title: Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: lukas.hasik on January 08, 2015, 03:52:27 PM
it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas
Title: Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: bob3160 on January 08, 2015, 06:15:30 PM
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software (http://www.avast.com/download-software)

No c|net needs to be involved.  Bookmark this.
The "dropbox" install isn't solved by downloading it from Avast. Not installing dropbox requires unchecking the box.
Title: Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
Post by: 2time@xkate.com on April 22, 2015, 08:14:19 PM
thanks for reporting this, Lukas!

it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas