Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: orkun on January 09, 2015, 11:15:09 AM

Title: Avast Mobile Premium Licence Activation Issue
Post by: orkun on January 09, 2015, 11:15:09 AM

I purchased Avast Mobile Premium but when I open application and click to Go Premium > Upgrade to Premium, I'm getting error;
"Your Google Account credentials are invalid. Please fix this issue before retrying."
I created ticket for refund request but anybody didn't help me (still waiting since 5 days). I called call center for refund, he told me wait until answer ticket.
When I look to my.avast.com, there is no licence in here, but I received mail licence details.
Please help me.

Order ID: 15845922542
Product SKU: RMP-00-001-12-MR
e-Mail: orkungenel@gmail.com

Title: Re: Avast Mobile Premium Licence Activation Issue
Post by: Eddy on January 09, 2015, 12:42:05 PM

Setup your Google account correctly.
https://my.avast.com

Title: Re: Avast Mobile Premium Licence Activation Issue
Post by: REDACTED on January 30, 2015, 01:57:56 PM

Quote from: Eddy on January 09, 2015, 12:42:05 PM

Setup your Google account correctly.
https://my.avast.com

I'm facing the same issue right now...
What do you mean "correctly"?

Title: Re: Avast Mobile Premium Licence Activation Issue
Post by: REDACTED on February 17, 2015, 02:34:36 PM

You can go to the my.avast.com, hit settings, Google Account and Reconfigure.