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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AlEebee on January 11, 2015, 04:23:16 PM

Title: Win7 64 Pro boots but does not recognise keyboard
Post by: AlEebee on January 11, 2015, 04:23:16 PM

I have just uninstalled and reinstalled Avast Premier 2015 to try to see if I can get Grimefighter to work before asking for a refund.

The reinstall did not help and after making changes to Avast through Control Panel I had to do a further reboot.

The PC takes forever to load (getting hung up on aswRvrt.sys I think as it hangs there booting in Safe Mode.

Normal boot gets there eventually but when I have the user login the keyboard is not recognised and I cannot enter my password to proceed further

Title: Re: Win7 64 Pro boots but does not recognise keyboard
Post by: bob3160 on January 11, 2015, 05:07:54 PM

Welcome to the forum.
See if you can get to Safe Mode by rebooting and continuously hitting the F8 key.
Once you boot into safe mode, revert to a restore point created prior to your current problem.

Title: Re: Win7 64 Pro boots but does not recognise keyboard
Post by: AlEebee on January 11, 2015, 05:29:23 PM

Thanks. I seem to have managed to get back in. Here's hoping! This was he last thing I needed today with the work I need to get done.

Will report further & looks like I should just dispense with Grimefighter & hope that gets me back to a boot time of under 10 minutes!!

Title: Re: Win7 64 Pro boots but does not recognise keyboard
Post by: bob3160 on January 11, 2015, 05:34:39 PM

Quote from: AlEebee on January 11, 2015, 05:29:23 PM

Thanks. I seem to have managed to get back in. Here's hoping! This was he last thing I needed today with the work I need to get done.

Will report further & looks like I should just dispense with Grimefighter & hope that gets me back to a boot time of under 10 minutes!!

I can't argue with you on that decision. :)

Title: Re: Win7 64 Pro boots but does not recognise keyboard
Post by: REDACTED on January 11, 2015, 06:42:46 PM

There are a lot of posts on keyboard issues......Avast had previous issue with driver.
I've attached a pic on how to use the EASE button to at least use on the on-screen keyboard with your mouse as temp way.

It is your call but I'd do a CLEAN (see my signature) un-re-install of Avast.
Also during the "install" choose CUSTOM and only check the items you want installed.
For me, I just use the FREE Avast and uncheck everything (every tool), except I leave the Avast Shields.
It is personal preference and obviously what features/functions you want but some Forum search & Googling on the feature/tools you "think" you want is worth the time......don't just install on faith.