Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on January 19, 2015, 11:27:30 AM

Title: Refund Avast GrimeFighter
Post by: REDACTED on January 19, 2015, 11:27:30 AM

Hi.
How do I get the refund?

I filed for a refund after buying Avast GrimeFighter - it did not work at all..
The 1st of january I received a email with this message: "request will be answered as soon as possible", but I haven't heard anything.

I've seen others have the same problem here.
This is my Ticket ID: XVC-978-72569.

Title: Re: Refund Avast GrimeFighter
Post by: REDACTED on January 19, 2015, 11:06:52 PM

Same problem here!
My ticket #SLJ-479-39721

Title: Re: Refund Avast GrimeFighter
Post by: Davidek on January 21, 2015, 04:00:52 PM

Hi Peter and bps,

Your tickets have been forwarded to our refund team.   The refund should be issued today or tomorrow latest.

Sorry for the inconvenience this has caused.

Kind regards,

Davidek

Title: Re: Refund Avast GrimeFighter
Post by: REDACTED on February 02, 2015, 02:06:24 AM

I purchased Grimefighter on 1/9/15. It doesn't work on my computer. After reboot, I just get a black screen with a flashing -  I sent in for a refund on 1/11/15. Received an automated reply right after request was sent and nothing else since then.   

Ticket ID: FLG-251-15593

Title: Re: Refund Avast GrimeFighter
Post by: REDACTED on February 05, 2015, 01:26:14 PM

I purchased Grimefighter with the invoice Invoice ID: 12387081760. Just doesn't work. Similarly paid £70+ to have an engineer sort out the problems I was having. THey all just re-appeared on reboot.

Can I have my Grimefighter cash back please?

Title: Re: Refund Avast GrimeFighter
Post by: Eddy on February 05, 2015, 01:30:56 PM

Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Title: Re: Refund Avast GrimeFighter
Post by: Davidek on February 12, 2015, 04:03:16 PM

Hi superharrio,

Please open a ticket with support and post the ticket number here.  I can then expedite the process.

Kind regards,

Davidek