Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on January 26, 2015, 12:25:26 PM

Title: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 12:25:26 PM

how can i cancel this?

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Asyn on January 26, 2015, 12:29:34 PM

-> https://www.avast.com/faq.php?article=AVKB126
-> https://www.avast.com/faq.php?article=AVKB136

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 12:37:05 PM

i just get this same when i put email and last 4 numbers of my card  Incorrect order number and/or password.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Asyn on January 26, 2015, 12:39:25 PM

Not sure what you mean, post a screenshot.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on January 26, 2015, 12:40:14 PM

It is either oder number + password or email address + the last 5 digits of your credit card.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 12:45:41 PM

i have try the tow  like 10 times will not work 

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Asyn on January 26, 2015, 12:46:35 PM

Best you submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 12:47:38 PM

its ok i got it thanks for your help tho :)

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Asyn on January 26, 2015, 12:48:10 PM

You're welcome.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 01:05:07 PM

nope i got on but when i try to change it it comes up with put email and password in when i put in it comes up with Enter a valid email address. i try to send  ticket but comes up with enter a valid email. can i just cancel with bank be cos im sick of trying!

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on January 26, 2015, 04:07:54 PM

Ofcourse you need to provide a valid email address if you want to submit a ticket.
How else do you expect avast can answer the ticket?

https://support.avast.com/Tickets/Submit

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 04:09:52 PM

thats just it it is valid im not stupid i have 1 email

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 04:52:29 PM

i can not change if i can not get in there if the money go out my bank i will wont a refund but haw can i do that if i cant send a ticket!! with the email that i give you last time i payed and registered with  ?

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on January 26, 2015, 05:10:59 PM

Try the same email as you are using here.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 05:21:22 PM

i did but it dint work pleas help me

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on January 26, 2015, 05:30:04 PM

Please send me your email in private to have a look at it.
Perhaps I see why it (possibly) isn't working.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 05:33:17 PM

I'm having the same issue. When I attempt to log in to Manage Subscription, It say's to enter a valid email address. All of my information works fine on the main Avast site.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on January 26, 2015, 05:34:13 PM

sent Eddy thanks

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on January 26, 2015, 05:43:21 PM

Why are you trying to login when there is no need to do so to submit a ticket?

ps:
your email is working if you just want to submit a ticket.

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: REDACTED on December 30, 2015, 08:50:58 PM

I had the problems as everyone on here. I want to cancel my subscription as Avast is problematic on Windows 10.
Nexway do not recognise my email address when I try to log in and the links provided here do not work. 404 errors
I have just cancelled the direct debit with my credit card company and asked them to investigate Avast/Nexway for fraud.

Stitch that..................

Title: Re: A friendly reminder: your Avast subscription will automatically renew in 30 days
Post by: Eddy on December 30, 2015, 08:56:42 PM

1]
There is no fraud.

2]
Do you really think nothing will change in about a year ?
https://support.avast.com is still working.