Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 04, 2015, 05:40:31 AM
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When I logged on to my computer this evening, but before I went to the internet, AVAST indicated that a Yahoo file was being moved as a possible infection (I think). When I tried to go to my ATT Yahoo homepage, a message comes up that the internet connection has stopped working - the problem may be in the Internet Explorer program as it is the program which takes me to the ATT Yahoo home page. I was able to connect this morning. I suspect that the AVAST program deleted the file that provides the ATT Yahoo connection. Is there a place from which that file can be retrieved? I am able to connect to the internet through Google Chrome. Thanks
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You can only retrieve the file if it is in the chest.
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The file is in the chest and I clicked on "restore" and there is a file with the name in the internet explorer/yahoo file list. But internet explorer will still not open. I tried lowering the firewall and disabling the virus protection to no effect. Is there some part of AVAST that blocks internet explorer? I am able to log on to the internet through Chrome with no problem.
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I finally figured out a solution. I opened Internet Explorer without addons and then I went to an innocuous website (national weather service) then I clicked on the home page icon and I went to the att/yahoo homepage - I tried accessing a few more times in different ways but that was the only process that worked. I had to unistall avast and now I can go directly to my att/yahoo homepage. I am puzzled as to why avast suddenly started blocking my internet explorer.
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Disabling https scanning may have done the trick.