Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on February 05, 2015, 05:51:59 PM

Title: Refund for Avast Grimefighter
Post by: REDACTED on February 05, 2015, 05:51:59 PM

Hello, I would be grateful if you would issue me with a refund for the above product which I cannot use as I have no ethernet cable and the product does not recognise my wireless adapter.  I have sent emails and have a ticket number TPO-478-76957.  I have heard nothing since 20 January when I originally enquired about a refund.  I would be grateful if you would issue my refund of £19.99 as soon as possible.  Thank you for your help.

Title: Re: Refund for Avast Grimefighter
Post by: Eddy on February 05, 2015, 05:55:57 PM

https://forum.avast.com/index.php?topic=165749.msg1180335#msg1180335
You may want to upgrade to see if the latest version is working.

Some general information on refunds requests:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Title: Re: Refund for Avast Grimefighter
Post by: REDACTED on February 06, 2015, 06:10:50 PM

Thanks

Title: Re: Refund for Avast Grimefighter
Post by: REDACTED on February 11, 2015, 01:36:17 PM

Thanks for the information.  Unfortunately the new version is not working for me and I would still like a refund please.  I wonder if you could confirm how long I will have to wait ... I have now been waiting longer than your stated average response time, i.e. since 20 January.  Please issue my refund as soon as possible.  I have been patient and have only submitted one ticket.  I look forward to hearing from you to confirm that a refund has been issued.  Thank you.

Title: Re: Refund for Avast Grimefighter
Post by: Eddy on February 11, 2015, 02:04:05 PM

cmewes09,

I can't tell how long you have to wait nor can I refund you.
I am not working for avast.
Please mention your ticket number here and I can point someone from avast to it.

Title: Re: Refund for Avast Grimefighter
Post by: REDACTED on February 12, 2015, 05:44:28 PM

Thanks.  As stated in my first post my ticket number is TPO-478-76957.  This was logged on 20 January.  Thanks for your help.

Title: Re: Refund for Avast Grimefighter
Post by: Eddy on February 12, 2015, 05:53:54 PM

Just curious, you do now have avast 2015.10.0.2209 installed ?
https://forum.avast.com/index.php?topic=165749.0

Title: Re: Refund for Avast Grimefighter
Post by: Davidek on February 13, 2015, 02:16:03 PM

Hi cmewes09,

I forwarded your ticket to our refund team and asked them to expedite your request.

Regards,

Davidek

Title: Re: Refund for Avast Grimefighter
Post by: REDACTED on February 13, 2015, 08:01:07 PM

Hi Davidek

Thanks - I really appreciate it. 

Caroline.