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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: chrisyoung@ccs.k12.nc.us on February 05, 2015, 09:48:47 PM

Title: AVAST Flagging Tons of False Positives
Post by: chrisyoung@ccs.k12.nc.us on February 05, 2015, 09:48:47 PM
After lunchtime today 12:00pm EST, we started receiving calls from across our 92 sites that our users lost their sound. We found that AVAST started flagging audiodg.exe as a malware infected file.

We are now seeing multiple .exe files flagged that are not infected. I am setting up exclusions in the admin console as quickly as I can and I have shut down scans. What is going on AVAST?
Title: Re: AVAST Flagging Tons of False Positives
Post by: Eddy on February 05, 2015, 10:08:42 PM
Did you apply the hotfix(es) for the memory leak in that file?

As what does avast report it exactly?
What shield is detecting it?
What exact avast version(s?)?
Title: Re: AVAST Flagging Tons of False Positives
Post by: chrisyoung@ccs.k12.nc.us on February 05, 2015, 10:39:34 PM
We have not applied any hotfixes to my knowledge.

I'm not sure what shield is detecting it, how can I tell?

AVAST reports is as WIN32:Malware-gen. We are running Windows 7 devices.

We have AVAST 8.0.0.1603, with VPS 150205-0.
Title: Re: AVAST Flagging Tons of False Positives
Post by: Milos on February 06, 2015, 02:11:56 PM
Hello,
you can use https://support.avast.com/ -> Avast Virus Lab or pack the detected files to i.e. zip archive and upload it to our ftp://ftp.avast.com/incoming/ and post the uploaded filename.

Milos