Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 08, 2015, 03:14:28 PM

Title: upgrade
Post by: REDACTED on February 08, 2015, 03:14:28 PM

I need someone from avast to contact me.  My credit card was charged with an upgrade but I am still at the free level

Title: Re: upgrade
Post by: Asyn on February 08, 2015, 03:27:26 PM

Submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: upgrade
Post by: DavidR on February 08, 2015, 04:14:38 PM

Quote from: skeet32178 on February 08, 2015, 03:14:28 PM

I need someone from avast to contact me.  My credit card was charged with an upgrade but I am still at the free level

Have you applied the avast license to the free version ?

Did you receive an email receipt with either a link to download the avast license or was it attached to the email ?

You could also try the Resend avast License http://www.avast.com/resend-license-paid.php (http://www.avast.com/resend-license-paid.php), you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.