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Consumer Products => Avast Cleanup => Topic started by: REDACTED on February 22, 2015, 08:22:36 PM

Title: How long does it take to get a response from open ticket
Post by: REDACTED on February 22, 2015, 08:22:36 PM

Hello,

I opened a ticket for Grimefighter on 19 Feb and have not gotten a response yet, how long does it take?
thkt# GID-466-47866 Received
GrimeFighter won't activate with valid License

Thanks
Mike

Title: Re: How long does it take to get a response from open ticket
Post by: DavidR on February 22, 2015, 08:33:21 PM

Depending on the problem/priority, it can take some time - the only advice I can give you now is not to update or create a new support ticket as they are dealt with in a first in first out basis, so it could delay it further.

I have tried to attract some attention to this topic.

Title: Re: How long does it take to get a response from open ticket
Post by: REDACTED on February 22, 2015, 09:05:09 PM

Thanks for the response DavidR !!!!

Title: Re: How long does it take to get a response from open ticket
Post by: DavidR on February 22, 2015, 10:19:12 PM

You're welcome, unfortunately as an avast user I'm limited as to what I can do - hopefully my flag will attract a response from one of the avast team.

Title: Re: How long does it take to get a response from open ticket
Post by: DavidR on February 23, 2015, 04:57:54 PM

Bump

Title: Re: How long does it take to get a response from open ticket
Post by: Davidek on February 23, 2015, 05:11:11 PM

Sending this ticket to our refund team to expedite it.

It should be refunded within the next few days

Title: Re: How long does it take to get a response from open ticket
Post by: REDACTED on February 23, 2015, 10:46:13 PM

If you are having trouble getting any kind of response from Avast in regard to your refund, I'd strongly suggest contacting the Better Business Bureau of San Mateo, CA. You'll be surprised how fast you hear from them.

Title: Re: How long does it take to get a response from open ticket
Post by: REDACTED on February 23, 2015, 10:50:15 PM

I am having the same issue but with a different product. I have sent 3 emails since February 11 and still have not gotten a response. Worst Customer Service I've dealt with in a long time.
Maybe posting on this post will get at least a direction as to what to do. I do like the thought of the Better Business Bureau and may just do this if I do not hear from someone in the next few days.
BStophel

Title: Re: How long does it take to get a response from open ticket
Post by: DavidR on February 23, 2015, 11:48:44 PM

Quote from: kevinmski313 on February 23, 2015, 10:46:13 PM

If you are having trouble getting any kind of response from Avast in regard to your refund, I'd strongly suggest contacting the Better Business Bureau of San Mateo, CA. You'll be surprised how fast you hear from them.

He has just had a direct response from an avast team member, in the post above yours.

Title: Re: How long does it take to get a response from open ticket
Post by: Eddy on February 23, 2015, 11:51:42 PM

https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

19 February is only 2 business days ago !