Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 25, 2015, 03:41:02 PM

Title: unable to access internet after boot scan
Post by: REDACTED on February 25, 2015, 03:41:02 PM

I ran a boot scan per the Avast free version yesterday, it took almost 8 hours to complete and when it was done I can no longer access IE or chrome, and avast itself says I am not connected to the internet even though my signal is good.  Can someone assist?

Title: Re: unable to access internet after boot scan
Post by: Pondus on February 25, 2015, 03:42:46 PM

why did you run a boot scan?
was anything detected and removed?....if so, what. you may post a screenshot

Title: Re: unable to access internet after boot scan
Post by: REDACTED on February 25, 2015, 04:04:24 PM

It recommended a boot scan on initial installation.  It did find several viruses.  Where is the best place to get a screenshot of the scan log?

Title: Re: unable to access internet after boot scan
Post by: Pondus on February 25, 2015, 04:39:33 PM

i guess what was detected was moved to chest? .... take screenshot of chest

you may need to open the coulmn so we can see full file path to what was detected

Title: Re: unable to access internet after boot scan
Post by: REDACTED on February 25, 2015, 05:07:02 PM

I saved screenshots of the opened columns, how do I put the pic in the post?  It won't let me copy and paste.  When I hit "insert image" on the toolbar I just get "(http://)" in the post.

Title: Re: unable to access internet after boot scan
Post by: Pondus on February 25, 2015, 05:16:33 PM

below the box you write in ..... Attachments and other options

Title: Re: unable to access internet after boot scan
Post by: REDACTED on February 27, 2015, 12:12:19 AM

Here is the log from the chest.  The scan was run from 2/23 to 2/24

Title: Re: unable to access internet after boot scan
Post by: REDACTED on February 27, 2015, 12:14:44 AM

Here are the logs.  The scan was done from 2/23 to 2/24, took about 8 hours.

Title: Re: unable to access internet after boot scan
Post by: Pondus on February 27, 2015, 01:49:28 AM

For help, follow instructions here and attach requested logs    https://forum.avast.com/index.php?topic=53253.0