Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: elboy on February 26, 2015, 01:03:30 PM

Title: Want refund and cannot raise a support ticket!
Post by: elboy on February 26, 2015, 01:03:30 PM
Hi all,

I have read through all the posts but feel I need to raise my own.

I bought Grimefighter but it would not run. I tried the telephone support twice (getting nowhere on the first and second attempt as it was extremely hard to understand the support persons) and can honestly say it was the worst support experience I have ever had! I then tried to raise a support ticket but cannot do that - I get to the "confirm" button but nothing happens. I have also tried the sales support but they just refer me back to technical support.

I have uninstalled Grimefighter and as I purchased Grimefighter on 16th Feb 2015 want a refund.

Anyone out there that feels they can help, I would be grateful.

I am running Windows XP.
Title: Re: Want refund and cannot raise a support ticket!
Post by: Davidek on February 26, 2015, 02:08:11 PM
Hi elboy,

You can open a ticket at the link below and ask for a refund.  Once you get the ticket number you can post it here and I will make sure it is handled promptly

https://support.avast.com/

Best regards,

Davidek
Title: Re: Want refund and cannot raise a support ticket!
Post by: natalia.s on February 26, 2015, 05:39:36 PM
 I have tried to contact with anyone both in Polish and English and I got no reply. Avast GrimeFighter didn't prove to be helpful. It is written that I've got 30 days to get my refund, but days go by, I have no reply, and it appears that actually I have no chance to get my money back.
 Is there any one who can answer my emails? Or is it totally useless to even try to ask for help and most importantly for refund?
Title: Re: Want refund and cannot raise a support ticket!
Post by: Eddy on February 26, 2015, 09:58:01 PM
Natalia,
do you have the latest avast version installed ?
If not, I suggest you do so and try again to use GrimeFighter.
https://forum.avast.com/index.php?topic=166883.0

For refunds, please read this information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
Title: Re: Want refund and cannot raise a support ticket!
Post by: denise19 on March 02, 2015, 05:04:15 PM
hello to all'
 I feel you're pain just started the process of trying to get my money back , this company sucks !!!!

that take the money fast but hard to get t back
 
Title: Re: Want refund and cannot raise a support ticket!
Post by: schmidthouse on March 02, 2015, 06:32:59 PM
hello to all'
 I feel you're pain just started the process of trying to get my money back , this company sucks !!!!

that take the money fast but hard to get t back

As posted in Reply #1
Post your Ticket Number(#) here!
Title: Re: Want refund and cannot raise a support ticket!
Post by: Eddy on March 02, 2015, 10:54:52 PM
Submit a ticket and if you are entitled to it, you will get a refund.
What is so hard about that ? ???
Title: cannot submit support ticket
Post by: Veronica23 on May 26, 2015, 01:19:52 AM
I have tried to submit a support ticket using firefox & chrome on my PC. I tried on my iPhone. I have cookies allowed. However, I cannot submit a support ticket. Does anyone know how I can contact avast to get help with this?
Title: Re: Want refund and cannot raise a support ticket!
Post by: Eddy on May 26, 2015, 01:22:11 AM
What happens if you try to submit the ticket ?
Title: Re: Want refund and cannot raise a support ticket!
Post by: Veronica23 on May 26, 2015, 01:25:02 AM
I get no response or confirmation that it has been accepted.
Title: Re: Want refund and cannot raise a support ticket!
Post by: Eddy on May 26, 2015, 02:07:49 AM
Other than that, everything goes fine ?
If so, already checked your spam folder ?
Title: Re: Want refund and cannot raise a support ticket!
Post by: Todd44 on October 17, 2015, 02:24:49 AM
I get no response after requesting a refund either, and it's been a week since I logged the ticket. There's zero documentation that's accurate in regard to processing through Digital River, nor is there any clear means of requesting through the Avast Support Portal.

They also never emailed me my license key, I had to request multiple times for this to come through. And btw - If I've got to check SPAM, then you're failing at using proper DKIM and SPF settings on your mail relay or server.

They've left me no other choice other than to raise the issue with PayPal, so they'll now be sorting this out if Avast continues to ignore my request.

Next call is going to be to the Better Business Bureau.

Ticket #3660
Title: Re: Want refund and cannot raise a support ticket!
Post by: Eddy on November 18, 2015, 01:20:01 PM
Do you got things sorted out Todd ?

#3660 doesn't look like a ticket number from avast to me.
But it seems avast is changing things, so I am not sure.