Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 26, 2015, 04:43:57 PM

Title: Whoa safezone browser has crashed. Relaunch now?
Post by: REDACTED on February 26, 2015, 04:43:57 PM

Hi, I have a problem with avast internet security 2015. When I try to connect to safezone I obtain the following message "Whoa safezone browser has crashed. Relaunch now? In addition this blocks more oe less my notebook and I need to reboot. This occurs on a Compaq CQ60 using Vista however I have  no problem with a HP destop using XP with similar parameters.
I tried to remove avast using avast cleaner and reinstalling  avast but the problem persists
Can anybody help me? thanks

Title: Re: Whoa safezone browser has crashed. Relaunch now?
Post by: Rednose on February 26, 2015, 05:08:37 PM

Hi baupierre :)

Best thing you can do is to generate a Support Package and submit a Ticket :

https://www.avast.com/faq.php?article=AVKB33#idt_01

And post the Ticket Number and Support Package ID here too for easy reference.

Greetz, Red.